Management Skills - Team Leadership Skills Masterclass 2020
4.5 (4,010 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
24,755 students enrolled

Management Skills - Team Leadership Skills Masterclass 2020

Leadership & Management Skills - Change Management- Lean BPM Management Skills - Team Management - Team Building
Bestseller
4.5 (4,010 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
24,755 students enrolled
Last updated 2/2020
English
English [Auto], French [Auto], 5 more
  • Indonesian [Auto]
  • Italian [Auto]
  • Polish [Auto]
  • Romanian [Auto]
  • Thai [Auto]
Current price: $139.99 Original price: $199.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 19 hours on-demand video
  • 2 articles
  • 91 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
Training 5 or more people?

Get your team access to 4,000+ top Udemy courses anytime, anywhere.

Try Udemy for Business
What you'll learn
  • This course will help you become a successful team manager.
  • This course will help you understand how to manage people and get what you want from your team.
  • This course will help you gain good management skills so you can progress in your career.
  • You will learn the core skills of management.
  • Learn how to influence the people around you.
  • Understand what a data guided manager is.
  • Understand how to build a team.
  • You will understand how to use LEAN tools and techniques to deliver results.
  • You will learn how to manage culture change.
  • Understand how to train your team.
Requirements
  • You should have a basic experience as a manager.
  • You need access to the internet.
  • You must be willing to put some time and effort into the course and apply yourself.
Description

Leadership Skills Training - Lean Management - Culture Change - People Management

Do you want to become a better manager?

Do you want to improve your leadership skills?

This course will help you master core management skills, it is designed for complete beginners, it will you help you overcome challenges that hold you back and help you climb the ladder of success.

You will learn core leadership and people skills and you will learn how to master LEAN Business Process Management.

Everything you need to further your Managerial Career!

This course had been developed and delivered by Stephen Mather - A leading UK management change consultant, trainer, coach and psychologist. He will guide you through the tools and techniques that you need to become a successful manager.

So don't delay - start your journey today!

Topics Covered In The Course:

Module 1 - Management And Leadership:

  • An Introduction To Management And Leadership

  • Your Management Philosophy

  • Being A LEAN Manager

  • The Forever Learning Manager

Module 2 - Navigating The Course

  • Overview Of The Course

  • Who Am I?

  • Features Of The Course

  • Applying What You Learn

  • The Learning Cycle

Module 3 - Becoming An Influential Manager

  • What It Means To Be Influential

  • The Behaviour Of Influential People

  • ADISCO

  • Why You Need A Vision

  • Working With SMART Goals

  • Better Than Buy In

  • Influencing Attitudes

  • Communicating To Influence

  • How Do Influential People Talk?

  • Body Language

  • Influence Through Listening

  • Influencing Your Peers And Boss

  • Dealing With Difficult People

  • Opposing Goals Or Narrative

  • What Do They Fear?

  • Personal Clashes - The Five Factors

  • Personality Clashes - Compatibility Is Complex

  • Talking Their Language

  • People Watching

Module 4 - The Data Guided Manager

  • Using Data To Make Good Decisions

  • The Data Guided Manager Explained

  • The Data Guided Manager - Further Exploration

  • Getting Control Of Your Processes

  • The Different Methods You Can Use To Get Control Of Your Processes

  • Getting Your Data

  • Other Types Of Lead Indicators

  • Choosing KPIs

  • Analysing The Data

  • Using The Information

  • Creating A Data Guided Team

Module 5 - The Everyday Manager

  • What Sort Of Leader Are You?

  • The Heartbeat Of Your Role

  • Using KPIs

  • Benefits Of Team Meetings

  • Ten Meeting Musts

  • Be Available

  • Communicating By Email

  • Other Ways To Communicate

  • Time Management

  • Managing Performance

  • Delegation

Module 6 - LEAN Process Management

  • Introduction To LEAN Management

  • LEAN As A Way Of Thinking

  • LEAN Terms And Concepts

  • Further LEAN Terms And Concepts

  • The ProPeC Simple Improvement Process

  • TIM WOODS

  • Motivation - The Two Flavours

  • Current State Analysis

  • Creating A Process Map

  • An Example Process Flow

  • Root Cause Analysis - 5 Whys

  • Root Cause Analysis - Fishbone Diagram

  • Exploring The Why

  • FMEA Failure Mode Effects Analysis

  • Define Your Goal

  • SMART Goal Setting

  • Goal Alignment

  • Identify Actions And Plans

  • Analysing Potential Ideas

  • Grid Analysis

  • Planning Your Change

  • Understanding Gantt Charts

  • How To Make A Gantt Chart

  • Planning Your Control Mechanisms

  • Implementing Your Change

  • Keep Your Discipline

  • Ten Meeting Musts

  • Action Boards And Issue Logs

  • The Cost Of Change

  • Review Processes

  • The ProPeC Review Process

Module 7 - Training Your Team

  • What Is Training For?

  • The Three Box System

  • Added Value Training

  • Exploring Added Value Training

  • Cognitive Learning

  • Psychomotor Learning

  • Affective Learning

  • Training Needs Analysis

  • Compliance Training

  • Identifying Training Needs

  • Pre-course Competency Assessments

  • How To Choose Training

  • Cost Free Training

  • Sheep Dip Or Targeted?

  • What Is Good Training?

  • Preparing The Employee

  • Logistics Planning

  • Post Course Discussion

  • Measuring The Effectiveness Of Training

  • Kirkpatrick Levels

Module 8 - Culture Change Management

  • Introduction To Culture Change

  • Why Culture Change Matters

  • The Impact Of Culture

  • Positive Goals

  • Understanding Behavior

  • Three Ways To Measure Behavior

  • Behaviorism Explained

  • Cognitive Psychology Explained

  • Social Psychology Explained

  • How Do You Measure A Culture

  • Using Surveys

  • Survey Questions

  • Benefits Of DIY Surveys and On The Shelf Surveys

  • Benefits Of Using A Consultant

  • Other Ways To Measure Culture

  • Measuring Instances Of Behavior

  • The Semi Structured Interview

  • Focus Groups And Example Questions

  • The Down Sides Of Focus Group

  • Using ProPeC Process For Changing Your Culture

  • The ProPeC Process Step 1 - The Business Reason

  • The ProPeC Process Step 2 - Current State Analysis

  • The ProPeC Process Step 3 - Goals or Objectives

  • The ProPeC Process Step 4 - Action And Planning

  • The ProPeC Process Step 5 - Implementing

  • The ProPeC Process Step 5 - Review

  • The ProPeC Microscope To Help Action And Planning

  • Mechanisms For Identifying Actions And Planning

  • Planning With Gantt Charts

  • Neuro Logic Levels In Culture Change

  • Ajzen Theory Of Planned Behavior In Culture Change

Module 9 - Building A Team

  • Building A Team Introduction

  • How Does An Effective Manager Deliver

  • Components Of A Good Team

  • Defining Roles To Help Deliver Objectives

  • The Importance Of Vision

  • Two Islands Getting The Team Involved

  • Collaboration Is Better Than Buy In

  • What Are The Indicators Of Good Performance

  • Identifying A Team's Can, Know And Care

  • Silo Mentality And Creating Overlap Between Can, Know And Care

  • Individual Differences

  • Belbin's Team Roles

  • Types And Traits Psychometrics

  • Should I Use Psychometrics?

Module 10 - Better Presentation Skills

  • Your Reason Why

  • Getting Your Thinking Right

  • Understanding The Chimp

  • Understanding The Intellect

  • Understanding The Computer

  • Dealing With The Chimp

  • An Effective Presentation

  • AIM - Your Reason For Your Presentation

  • Creating A SMART Goal For Your Presentation

  • Planning Your Presentation Route

  • Building Your Main Body

  • Using PEEL To Make Your Points

  • Presentation Tools And Using Cards

  • Public Speaking Fundamentals

  • Tips For Being Heard

  • Other Reasons You May Not Be Heard

  • Being Understood

  • Diction Tongue Twister Exercise

  • What About Accents?

  • Other Word Choices

  • Tips To Being Understood

  • How Well Are You Doing?

  • How Do You Get Better At Presenting

  • Persuasive Presentations

  • Key Areas For Motivation

  • Telling Stories And Using Illustrations

  • Understanding Modulation

  • Understanding Gestures

  • Understanding Visual Aids

  • Your Call To Action

  • Sustaining Your Presentation

Module 11 - The Team Lifecycle

  • Lifecycle Overview

  • Recruitment Methods

  • Principles Of Effective Recruitment

  • Dealing With Poor Performers

  • Dealing With Grievances

  • The End Of The Team And Rebirth

Module 12 - Taking Care Of Yourself And The Future Of Management

  • Keeping Your Head

  • Building up Resilience

  • Buckets Of Resources

  • Training Your Thinking

  • Maintaining Work Life Balance

  • When It Is Time For A Change

  • Using ProPec Improvement Process For Personal Use

  • Alternatives To Being Employed

  • The Future Of Management

Join Us

So join us on the other side and learn how to become a successful manager!

Who this course is for:
  • This course is for absolute beginners and brand new managers.
  • This course is for managers that have not had in depth training and might be struggling to deliver targets.
  • This course is for those that have a desire to succeed as a manager and need to gain core competencies.
Course content
Expand all 257 lectures 18:54:24
+ Management And Leadership
4 lectures 29:34

Learn the difference between management and leadership.

Preview 13:25

What is your management philosophy?

Preview 05:07

What does it mean to be a LEAN manager?

Preview 03:13

What is an ever learning manager?

Preview 07:49
+ Navigating The Course
5 lectures 14:07
Overview Of The Course
00:20
Who Am I?
01:17
Features Of The Course
01:38
Applying What You Learn
07:00
The Learning Cycle
03:52
+ Becoming An Influential Manager
31 lectures 03:22:19
Introduction To The Influential Manager
02:17
What It Means To Be Influential
05:27
The Behaviour Of Influential People - Assertiveness
07:42
ADISCO - Adult To Adult / Direct
11:05
ADISCO - I Statements / Solutions / Calmly / Ownership
10:15
ADISCO - Activities - Quiz - Case Study
07:10
Why You Need A Vision
08:16
Working With SMART Goals
03:45
Better Than Buy In
05:22
Vision Quiz And Activity
03:23
Influencing Attitudes - The Three Factors
09:04
Influencing Attitudes - Targeting All Three Factors
11:07
Influencing Attitudes - Quiz - Activity - Case Study
04:07
Communicating To Influence - Words We Use
10:12
How Do Influential People Talk?
09:14
Body Language
13:17
Communication Quiz
01:34
Influence Through Listening
07:57
Influencing Your Peers
15:48
Influencing Your Boss
05:47
Influencing Your Boss Quiz
01:33
Introduction To Dealing With Difficult People
01:46
Opposing Goals Or Narrative
06:26
What Do They Fear?
03:31
Personal Clashes - The Five Factors
07:46
Personality Clashes - Compatibility Is Complex
06:00
Talking Their Language
06:11
Talking Their Language Case Study
09:00
Talking Their Language - Language Styles And Stories
03:21
People Watching - Activity / Exercise
01:19
Influential Manager Summary
02:37
+ The Data Guided Manager
11 lectures 01:45:40
Using Data To Make Good Decisions
00:38
The Data Guided Manager Explained
07:34
The Data Guided Manager - Further Exploration
05:04
Getting Control Of Your Processes
09:41
The Different Methods You Can Use To Get Control Of Your Processes
10:14
Getting Your Data
12:54
Other Types Of Lead Indicators
10:45
Choosing KPIs
10:25
Analysing The Data
12:43
Using The Information
14:14
Creating A Data Guided Team
11:28
+ The Everyday Manager
16 lectures 01:06:16
Introduction To The Everyday Manager
01:43
What Sort Of Leader Are You?
03:35
The Heartbeat Of Your Role
07:18
Using KPIs - Key Performance Indicators
02:29
Benefits Of Team Meetings
02:01
Ten Meeting Musts
04:00
Ten Meeting Musts - Running The Meeting
05:24
Ten Meeting Musts - Quiz
00:42
Be Available
03:18
Communicating By Email
05:00
Other Ways To Communicate
03:16
Time Management
06:34
Time Management Exercise
02:18
Managing Performance
06:34
Delegation
10:46
Delegation Exercise
01:18
+ LEAN Process Management
38 lectures 02:48:56
Introduction To LEAN Management
00:42
LEAN As A Way Of Thinking
03:26
LEAN Terms And Concepts
09:51
Further LEAN Terms And Concepts
06:55
The ProPeC Simple Improvement Process
06:13
Understanding TIM WOODS
02:37
TIM WOODS - Transport
02:19
TIM WOODS Inventory
03:34
TIM WOODS Motion
01:36
TIM WOODS Waiting
07:27
TIM WOODS Over Production
02:18
TIM WOODS Over Processing
03:17
TIM WOODS Defects
03:00
TIM WOODS Skills
01:08
Motivation - The Two Flavours
04:43
Current State Analysis
06:24
Creating A Process Map
04:47
An Example Process Flow
04:33
Root Cause Analysis - 5 Whys
06:08
Root Cause Analysis - Fishbone Diagram
09:44
Exploring The Why
03:58
FMEA - Failure Mode Effects Analysis
05:53
Define Your Goal
00:41
SMART Goal Setting
07:40
Goal Alignment
05:55
Identify Actions And Plans
07:45
Analysing Potential Ideas
01:43
Planning Your Change
02:22
Understanding Gantt Charts
04:41
How To Make A Gantt Chart
06:30
Planning Your Control Mechanisms
06:10
Implementing Your Change
02:27
Keep Your Discipline
01:27
Ten Meeting Musts
04:28
Action Boards And Issue Logs
02:40
The Cost Of Change
02:34
Review Processes
04:58
The ProPeC Review Process
06:22
+ Training Your Team
25 lectures 01:34:01
Introduction To Training Your Team
00:34
What Is Training For?
01:33
The Three Box System
05:19
Added Value Training
05:43
Training Needs Analysis
02:09
Cognitive Learning
03:21
Psychomotor Learning
01:32
Effective Learning
03:29
What Is Training Needs Analysis?
04:17
Training Needs Analysis Example
04:24
Compliance Training
05:51
Identifying Training Needs
05:12
Pre-course Competency Assessments
03:19
How To Choose Training
05:56
Cost Free Training
03:20
Sheep Dip Or Targeted?
03:53
What Is Good Training
03:58
Preparing The Employee
04:19
Logistics Planning
01:56
Post Course Discussion
04:09
Measuring The Effectiveness Of Training
01:28
Kirkpatrick Level 1 - Trainee Response
03:37
Kirkpatrick Level 2 - Validation
03:22
Kirkpatrick Level 3 - Practical Application
04:09
Kirkpatrick Level 4 - Business Benefit
07:11
+ Culture Change Management
45 lectures 02:44:20
Why Culture Change Matters
02:39
The Impact Of Culture
02:52
Positive Goals
04:47
Understanding Behavior
00:41
Three Ways To Measure Behavior
02:33
Behaviorism Explained
10:29
Cognitive Psychology Explained
10:32
Social Psychology Explained
15:57
How Do You Measure A Culture
02:57
Using Surveys
05:21
Survey Questions
04:16
Benefits Of DIY Surveys
00:45
Benefits Of On The Shelf Surveys
02:03
Benefits Of Using A Consultant
00:44
Survey Exercise
00:59
Surveys - Food For Thought
03:12
Other Ways To Measure Culture
00:41
Measuring Instances Of Behavior
02:32
The Semi Structured Interview
04:08
Focus Groups
04:57
Focus Group Example Questions
04:40
The Down Sides Of Focus Groups
02:27
Getting Help From A Professional
02:07
Quiz - Measuring A Culture
00:48
Summary For Measuring A Culture
03:18
Using ProPeC Process For Changing Your Culture
04:33
The ProPeC Process Step 1 - The Business Reason
04:17
The ProPeC Process Step 2 - Current State Analysis
04:07
The ProPeC Process Step 3 - Goals or Objectives
06:07
The ProPeC Process Step 4 - Action And Planning
05:01
The ProPeC Microscope To Help Action And Planning
04:39
Mechanisms For Identifying Actions And Planning
07:40
Planning With Gantt Charts
01:14
Actions and Planning Activity
00:46
The ProPeC Process Summary So Far
03:09
The ProPeC Process Step 5 - Implementing
06:28
Neuro Logic Levels In Culture Change - Implementation
08:23
Ajzen Theory Of Planned Behavior In Culture Change - Implementation
01:56
The ProPeC Summary For Implementing
00:57
Activity For Implementation
00:42
The ProPeC Process Step 6 - Review
01:50
Activity For Review Process
00:34
Overall Activity For ProPec Process For Culture Change
01:14
Closing Thoughts On Culture Change
03:21
+ Building A Team
19 lectures 01:23:53
How Does An Effective Manager Deliver
01:25
Manager's Role Quiz and Exercise
00:57
Components Of A Good Team
01:15
Defining Roles To Help Deliver Objectives
08:55
The Importance Of Vision
06:22
Two Islands Getting The Team Involved
02:37
Collaboration Is Better Than Buy In
07:23
What Are The Indicators Of Good Performance
01:33
What Helps Make A Good Team Quiz
01:22
Two Islands Activity
01:48
Identifying A Team's Can, Know And Care
05:04
Silo Mentality And Creating Overlap Between Can, Know And Care
08:12
Can, Know And Care - Scripts Activity
03:09
Individual Differences
06:11
Belbin's Team Roles
10:43
Types And Traits Psychometrics
04:28
Should I Use Psychometrics?
09:20
Quiz And Activity
02:25
+ Presenting Your Ideas
38 lectures 02:05:11
Why You Are Delivering This Presentation
01:15
Getting Your Thinking Right
02:50
Understanding The Emotions - The Chimp
03:08
Understanding The Role Of The Intellect
02:23
Understanding The Decision Making Process - The Computer
02:31
Dealing With The Chimp
03:24
Summary For Presenting Your Ideas
02:50
Introduction To The Structure Of An Effective Presentation
02:00
Aim - Your Reason For The Presentation
02:15
Creating A SMART Goal For Your Presentation
02:17
Planning Your Presentation Route
02:37
Building Your Main Body
01:10
Using PEEL To Make Your Points
06:52
An Example Of PEEL
04:42
Your Presentation Conclusion
01:25
Presentation Tools And Using Cards
01:46
Scenario Exercise
01:34
Example Presentation Using Index Cards
05:14
Introduction To Public Speaking Fundamentals
01:57
Tips For Being Heard
05:54
Other Reasons You May Not Be Heard
04:21
Being Understood
04:26
Diction Tongue Twister Exercise
08:28
What About Accents?
05:04
Other Word Choices
03:44
Tips To Being Understood
01:57
How Well Are You Doing?
02:45
How Do You Get Better At Presenting?
03:44
Introduction To Creating Persuasive Presentations
00:24
Key Areas For Motivation
01:03
Telling Stories And Using Illustrations
05:42
Understanding Modulation
05:26
Understanding Gestures
07:32
Understanding Visual Aids
03:35
Your Call To Action
02:32
Sustaining Your Presentation
02:13
Summary For Presenting Your Ideas
03:29