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2021-01-12 10:27:12
30-Day Money-Back Guarantee
Business Management Management Skills

Management Skills - Team Leadership Skills Masterclass 2021

Leadership & Management Skills - Change Management- Lean BPM Management Skills - Team Management - Team Building
Bestseller
Rating: 4.5 out of 54.5 (5,552 ratings)
31,830 students
Created by Mark Timberlake, Stephen Mather
Last updated 2/2020
English
English [Auto], French [Auto], 
30-Day Money-Back Guarantee

What you'll learn

  • This course will help you become a successful team manager.
  • This course will help you understand how to manage people and get what you want from your team.
  • This course will help you gain good management skills so you can progress in your career.
  • You will learn the core skills of management.
  • Learn how to influence the people around you.
  • Understand what a data guided manager is.
  • Understand how to build a team.
  • You will understand how to use LEAN tools and techniques to deliver results.
  • You will learn how to manage culture change.
  • Understand how to train your team.
Curated for the Udemy for Business collection

Requirements

  • You should have a basic experience as a manager.
  • You need access to the internet.
  • You must be willing to put some time and effort into the course and apply yourself.

Description

Leadership Skills Training - Lean Management - Culture Change - People Management

Do you want to become a better manager?

Do you want to improve your leadership skills?

This course will help you master core management skills, it is designed for complete beginners, it will you help you overcome challenges that hold you back and help you climb the ladder of success.

You will learn core leadership and people skills and you will learn how to master LEAN Business Process Management.

Everything you need to further your Managerial Career!

This course had been developed and delivered by Stephen Mather - A leading UK management change consultant, trainer, coach and psychologist. He will guide you through the tools and techniques that you need to become a successful manager.

So don't delay - start your journey today!

Topics Covered In The Course:

Module 1 - Management And Leadership:

  • An Introduction To Management And Leadership

  • Your Management Philosophy

  • Being A LEAN Manager

  • The Forever Learning Manager

Module 2 - Navigating The Course

  • Overview Of The Course

  • Who Am I?

  • Features Of The Course

  • Applying What You Learn

  • The Learning Cycle

Module 3 - Becoming An Influential Manager

  • What It Means To Be Influential

  • The Behaviour Of Influential People

  • ADISCO

  • Why You Need A Vision

  • Working With SMART Goals

  • Better Than Buy In

  • Influencing Attitudes

  • Communicating To Influence

  • How Do Influential People Talk?

  • Body Language

  • Influence Through Listening

  • Influencing Your Peers And Boss

  • Dealing With Difficult People

  • Opposing Goals Or Narrative

  • What Do They Fear?

  • Personal Clashes - The Five Factors

  • Personality Clashes - Compatibility Is Complex

  • Talking Their Language

  • People Watching

Module 4 - The Data Guided Manager

  • Using Data To Make Good Decisions

  • The Data Guided Manager Explained

  • The Data Guided Manager - Further Exploration

  • Getting Control Of Your Processes

  • The Different Methods You Can Use To Get Control Of Your Processes

  • Getting Your Data

  • Other Types Of Lead Indicators

  • Choosing KPIs

  • Analysing The Data

  • Using The Information

  • Creating A Data Guided Team

Module 5 - The Everyday Manager

  • What Sort Of Leader Are You?

  • The Heartbeat Of Your Role

  • Using KPIs

  • Benefits Of Team Meetings

  • Ten Meeting Musts

  • Be Available

  • Communicating By Email

  • Other Ways To Communicate

  • Time Management

  • Managing Performance

  • Delegation

Module 6 - LEAN Process Management

  • Introduction To LEAN Management

  • LEAN As A Way Of Thinking

  • LEAN Terms And Concepts

  • Further LEAN Terms And Concepts

  • The ProPeC Simple Improvement Process

  • TIM WOODS

  • Motivation - The Two Flavours

  • Current State Analysis

  • Creating A Process Map

  • An Example Process Flow

  • Root Cause Analysis - 5 Whys

  • Root Cause Analysis - Fishbone Diagram

  • Exploring The Why

  • FMEA Failure Mode Effects Analysis

  • Define Your Goal

  • SMART Goal Setting

  • Goal Alignment

  • Identify Actions And Plans

  • Analysing Potential Ideas

  • Grid Analysis

  • Planning Your Change

  • Understanding Gantt Charts

  • How To Make A Gantt Chart

  • Planning Your Control Mechanisms

  • Implementing Your Change

  • Keep Your Discipline

  • Ten Meeting Musts

  • Action Boards And Issue Logs

  • The Cost Of Change

  • Review Processes

  • The ProPeC Review Process

Module 7 - Training Your Team

  • What Is Training For?

  • The Three Box System

  • Added Value Training

  • Exploring Added Value Training

  • Cognitive Learning

  • Psychomotor Learning

  • Affective Learning

  • Training Needs Analysis

  • Compliance Training

  • Identifying Training Needs

  • Pre-course Competency Assessments

  • How To Choose Training

  • Cost Free Training

  • Sheep Dip Or Targeted?

  • What Is Good Training?

  • Preparing The Employee

  • Logistics Planning

  • Post Course Discussion

  • Measuring The Effectiveness Of Training

  • Kirkpatrick Levels

Module 8 - Culture Change Management

  • Introduction To Culture Change

  • Why Culture Change Matters

  • The Impact Of Culture

  • Positive Goals

  • Understanding Behavior

  • Three Ways To Measure Behavior

  • Behaviorism Explained

  • Cognitive Psychology Explained

  • Social Psychology Explained

  • How Do You Measure A Culture

  • Using Surveys

  • Survey Questions

  • Benefits Of DIY Surveys and On The Shelf Surveys

  • Benefits Of Using A Consultant

  • Other Ways To Measure Culture

  • Measuring Instances Of Behavior

  • The Semi Structured Interview

  • Focus Groups And Example Questions

  • The Down Sides Of Focus Group

  • Using ProPeC Process For Changing Your Culture

  • The ProPeC Process Step 1 - The Business Reason

  • The ProPeC Process Step 2 - Current State Analysis

  • The ProPeC Process Step 3 - Goals or Objectives

  • The ProPeC Process Step 4 - Action And Planning

  • The ProPeC Process Step 5 - Implementing

  • The ProPeC Process Step 5 - Review

  • The ProPeC Microscope To Help Action And Planning

  • Mechanisms For Identifying Actions And Planning

  • Planning With Gantt Charts

  • Neuro Logic Levels In Culture Change

  • Ajzen Theory Of Planned Behavior In Culture Change

Module 9 - Building A Team

  • Building A Team Introduction

  • How Does An Effective Manager Deliver

  • Components Of A Good Team

  • Defining Roles To Help Deliver Objectives

  • The Importance Of Vision

  • Two Islands Getting The Team Involved

  • Collaboration Is Better Than Buy In

  • What Are The Indicators Of Good Performance

  • Identifying A Team's Can, Know And Care

  • Silo Mentality And Creating Overlap Between Can, Know And Care

  • Individual Differences

  • Belbin's Team Roles

  • Types And Traits Psychometrics

  • Should I Use Psychometrics?

Module 10 - Better Presentation Skills

  • Your Reason Why

  • Getting Your Thinking Right

  • Understanding The Chimp

  • Understanding The Intellect

  • Understanding The Computer

  • Dealing With The Chimp

  • An Effective Presentation

  • AIM - Your Reason For Your Presentation

  • Creating A SMART Goal For Your Presentation

  • Planning Your Presentation Route

  • Building Your Main Body

  • Using PEEL To Make Your Points

  • Presentation Tools And Using Cards

  • Public Speaking Fundamentals

  • Tips For Being Heard

  • Other Reasons You May Not Be Heard

  • Being Understood

  • Diction Tongue Twister Exercise

  • What About Accents?

  • Other Word Choices

  • Tips To Being Understood

  • How Well Are You Doing?

  • How Do You Get Better At Presenting

  • Persuasive Presentations

  • Key Areas For Motivation

  • Telling Stories And Using Illustrations

  • Understanding Modulation

  • Understanding Gestures

  • Understanding Visual Aids

  • Your Call To Action

  • Sustaining Your Presentation

Module 11 - The Team Lifecycle

  • Lifecycle Overview

  • Recruitment Methods

  • Principles Of Effective Recruitment

  • Dealing With Poor Performers

  • Dealing With Grievances

  • The End Of The Team And Rebirth

Module 12 - Taking Care Of Yourself And The Future Of Management

  • Keeping Your Head

  • Building up Resilience

  • Buckets Of Resources

  • Training Your Thinking

  • Maintaining Work Life Balance

  • When It Is Time For A Change

  • Using ProPec Improvement Process For Personal Use

  • Alternatives To Being Employed

  • The Future Of Management

Join Us

So join us on the other side and learn how to become a successful manager!

Who this course is for:

  • This course is for absolute beginners and brand new managers.
  • This course is for managers that have not had in depth training and might be struggling to deliver targets.
  • This course is for those that have a desire to succeed as a manager and need to gain core competencies.

Featured review

Yoshika Okamura
Yoshika Okamura
15 courses
12 reviews
Rating: 5.0 out of 5a year ago
This is an amazing course for every level of managers. Now I finished this entire course, I would like to thank you to show us so many tools and ways of handling the management issues and how to succeed. I genuinely enjoy this training and will re-visit in the future when need some guidance and sample tools. I strongly recommend this course for who works as a leader/manager/supervisor. Again, big thanks for this fantastic class!!

Course content

13 sections • 257 lectures • 18h 54m total length

  • An Introduction To Management And Leadership
    Preview13:25
  • Preview05:07
  • Preview03:13
  • Preview07:49

  • Overview Of The Course
    00:20
  • Who Am I?
    01:17
  • Features Of The Course
    01:38
  • Applying What You Learn
    07:00
  • The Learning Cycle
    03:52

  • Introduction To The Influential Manager
    02:17
  • What It Means To Be Influential
    05:27
  • The Behaviour Of Influential People - Assertiveness
    07:42
  • ADISCO - Adult To Adult / Direct
    11:05
  • ADISCO - I Statements / Solutions / Calmly / Ownership
    10:15
  • ADISCO - Activities - Quiz - Case Study
    07:10
  • Why You Need A Vision
    08:16
  • Working With SMART Goals
    03:45
  • Better Than Buy In
    05:22
  • Vision Quiz And Activity
    03:23
  • Influencing Attitudes - The Three Factors
    09:04
  • Influencing Attitudes - Targeting All Three Factors
    11:07
  • Influencing Attitudes - Quiz - Activity - Case Study
    04:07
  • Communicating To Influence - Words We Use
    10:12
  • How Do Influential People Talk?
    09:14
  • Body Language
    13:17
  • Communication Quiz
    01:34
  • Influence Through Listening
    07:57
  • Influencing Your Peers
    15:48
  • Influencing Your Boss
    05:47
  • Influencing Your Boss Quiz
    01:33
  • Introduction To Dealing With Difficult People
    01:46
  • Opposing Goals Or Narrative
    06:26
  • What Do They Fear?
    03:31
  • Personal Clashes - The Five Factors
    07:46
  • Personality Clashes - Compatibility Is Complex
    06:00
  • Talking Their Language
    06:11
  • Talking Their Language Case Study
    09:00
  • Talking Their Language - Language Styles And Stories
    03:21
  • People Watching - Activity / Exercise
    01:19
  • Influential Manager Summary
    02:37

  • Using Data To Make Good Decisions
    00:38
  • The Data Guided Manager Explained
    07:34
  • The Data Guided Manager - Further Exploration
    05:04
  • Getting Control Of Your Processes
    09:41
  • The Different Methods You Can Use To Get Control Of Your Processes
    10:14
  • Getting Your Data
    12:54
  • Other Types Of Lead Indicators
    10:45
  • Choosing KPIs
    10:25
  • Analysing The Data
    12:43
  • Using The Information
    14:14
  • Creating A Data Guided Team
    11:28

  • Introduction To The Everyday Manager
    01:43
  • What Sort Of Leader Are You?
    03:35
  • The Heartbeat Of Your Role
    07:18
  • Using KPIs - Key Performance Indicators
    02:29
  • Benefits Of Team Meetings
    02:01
  • Ten Meeting Musts
    04:00
  • Ten Meeting Musts - Running The Meeting
    05:24
  • Ten Meeting Musts - Quiz
    00:42
  • Be Available
    03:18
  • Communicating By Email
    05:00
  • Other Ways To Communicate
    03:16
  • Time Management
    06:34
  • Time Management Exercise
    02:18
  • Managing Performance
    06:34
  • Delegation
    10:46
  • Delegation Exercise
    01:18

  • Introduction To LEAN Management
    00:42
  • LEAN As A Way Of Thinking
    03:26
  • LEAN Terms And Concepts
    09:51
  • Further LEAN Terms And Concepts
    06:55
  • The ProPeC Simple Improvement Process
    06:13
  • Understanding TIM WOODS
    02:37
  • TIM WOODS - Transport
    02:19
  • TIM WOODS Inventory
    03:34
  • TIM WOODS Motion
    01:36
  • TIM WOODS Waiting
    07:27
  • TIM WOODS Over Production
    02:18
  • TIM WOODS Over Processing
    03:17
  • TIM WOODS Defects
    03:00
  • TIM WOODS Skills
    01:08
  • Motivation - The Two Flavours
    04:43
  • Current State Analysis
    06:24
  • Creating A Process Map
    04:47
  • An Example Process Flow
    04:33
  • Root Cause Analysis - 5 Whys
    06:08
  • Root Cause Analysis - Fishbone Diagram
    09:44
  • Exploring The Why
    03:58
  • FMEA - Failure Mode Effects Analysis
    05:53
  • Define Your Goal
    00:41
  • SMART Goal Setting
    07:40
  • Goal Alignment
    05:55
  • Identify Actions And Plans
    07:45
  • Analysing Potential Ideas
    01:43
  • Planning Your Change
    02:22
  • Understanding Gantt Charts
    04:41
  • How To Make A Gantt Chart
    06:30
  • Planning Your Control Mechanisms
    06:10
  • Implementing Your Change
    02:27
  • Keep Your Discipline
    01:27
  • Ten Meeting Musts
    04:28
  • Action Boards And Issue Logs
    02:40
  • The Cost Of Change
    02:34
  • Review Processes
    04:58
  • The ProPeC Review Process
    06:22

  • Introduction To Training Your Team
    00:34
  • What Is Training For?
    01:33
  • The Three Box System
    05:19
  • Added Value Training
    05:43
  • Training Needs Analysis
    02:09
  • Cognitive Learning
    03:21
  • Psychomotor Learning
    01:32
  • Effective Learning
    03:29
  • What Is Training Needs Analysis?
    04:17
  • Training Needs Analysis Example
    04:24
  • Compliance Training
    05:51
  • Identifying Training Needs
    05:12
  • Pre-course Competency Assessments
    03:19
  • How To Choose Training
    05:56
  • Cost Free Training
    03:20
  • Sheep Dip Or Targeted?
    03:53
  • What Is Good Training
    03:58
  • Preparing The Employee
    04:19
  • Logistics Planning
    01:56
  • Post Course Discussion
    04:09
  • Measuring The Effectiveness Of Training
    01:28
  • Kirkpatrick Level 1 - Trainee Response
    03:37
  • Kirkpatrick Level 2 - Validation
    03:22
  • Kirkpatrick Level 3 - Practical Application
    04:09
  • Kirkpatrick Level 4 - Business Benefit
    07:11

  • Preview00:57
  • Why Culture Change Matters
    02:39
  • The Impact Of Culture
    02:52
  • Positive Goals
    04:47
  • Understanding Behavior
    00:41
  • Three Ways To Measure Behavior
    02:33
  • Behaviorism Explained
    10:29
  • Cognitive Psychology Explained
    10:32
  • Social Psychology Explained
    15:57
  • How Do You Measure A Culture
    02:57
  • Using Surveys
    05:21
  • Survey Questions
    04:16
  • Benefits Of DIY Surveys
    00:45
  • Benefits Of On The Shelf Surveys
    02:03
  • Benefits Of Using A Consultant
    00:44
  • Survey Exercise
    00:59
  • Surveys - Food For Thought
    03:12
  • Other Ways To Measure Culture
    00:41
  • Measuring Instances Of Behavior
    02:32
  • The Semi Structured Interview
    04:08
  • Focus Groups
    04:57
  • Focus Group Example Questions
    04:40
  • The Down Sides Of Focus Groups
    02:27
  • Getting Help From A Professional
    02:07
  • Quiz - Measuring A Culture
    00:48
  • Summary For Measuring A Culture
    03:18
  • Using ProPeC Process For Changing Your Culture
    04:33
  • The ProPeC Process Step 1 - The Business Reason
    04:17
  • The ProPeC Process Step 2 - Current State Analysis
    04:07
  • The ProPeC Process Step 3 - Goals or Objectives
    06:07
  • The ProPeC Process Step 4 - Action And Planning
    05:01
  • The ProPeC Microscope To Help Action And Planning
    04:39
  • Mechanisms For Identifying Actions And Planning
    07:40
  • Planning With Gantt Charts
    01:14
  • Actions and Planning Activity
    00:46
  • The ProPeC Process Summary So Far
    03:09
  • The ProPeC Process Step 5 - Implementing
    06:28
  • Neuro Logic Levels In Culture Change - Implementation
    08:23
  • Ajzen Theory Of Planned Behavior In Culture Change - Implementation
    01:56
  • The ProPeC Summary For Implementing
    00:57
  • Activity For Implementation
    00:42
  • The ProPeC Process Step 6 - Review
    01:50
  • Activity For Review Process
    00:34
  • Overall Activity For ProPec Process For Culture Change
    01:14
  • Closing Thoughts On Culture Change
    03:21

  • Preview00:44
  • How Does An Effective Manager Deliver
    01:25
  • Manager's Role Quiz and Exercise
    00:57
  • Components Of A Good Team
    01:15
  • Defining Roles To Help Deliver Objectives
    08:55
  • The Importance Of Vision
    06:22
  • Two Islands Getting The Team Involved
    02:37
  • Collaboration Is Better Than Buy In
    07:23
  • What Are The Indicators Of Good Performance
    01:33
  • What Helps Make A Good Team Quiz
    01:22
  • Two Islands Activity
    01:48
  • Identifying A Team's Can, Know And Care
    05:04
  • Silo Mentality And Creating Overlap Between Can, Know And Care
    08:12
  • Can, Know And Care - Scripts Activity
    03:09
  • Individual Differences
    06:11
  • Belbin's Team Roles
    10:43
  • Types And Traits Psychometrics
    04:28
  • Should I Use Psychometrics?
    09:20
  • Quiz And Activity
    02:25

  • Preview00:42
  • Why You Are Delivering This Presentation
    01:15
  • Getting Your Thinking Right
    02:50
  • Understanding The Emotions - The Chimp
    03:08
  • Understanding The Role Of The Intellect
    02:23
  • Understanding The Decision Making Process - The Computer
    02:31
  • Dealing With The Chimp
    03:24
  • Summary For Presenting Your Ideas
    02:50
  • Introduction To The Structure Of An Effective Presentation
    02:00
  • Aim - Your Reason For The Presentation
    02:15
  • Creating A SMART Goal For Your Presentation
    02:17
  • Planning Your Presentation Route
    02:37
  • Building Your Main Body
    01:10
  • Using PEEL To Make Your Points
    06:52
  • An Example Of PEEL
    04:42
  • Your Presentation Conclusion
    01:25
  • Presentation Tools And Using Cards
    01:46
  • Scenario Exercise
    01:34
  • Example Presentation Using Index Cards
    05:14
  • Introduction To Public Speaking Fundamentals
    01:57
  • Tips For Being Heard
    05:54
  • Other Reasons You May Not Be Heard
    04:21
  • Being Understood
    04:26
  • Diction Tongue Twister Exercise
    08:28
  • What About Accents?
    05:04
  • Other Word Choices
    03:44
  • Tips To Being Understood
    01:57
  • How Well Are You Doing?
    02:45
  • How Do You Get Better At Presenting?
    03:44
  • Introduction To Creating Persuasive Presentations
    00:24
  • Key Areas For Motivation
    01:03
  • Telling Stories And Using Illustrations
    05:42
  • Understanding Modulation
    05:26
  • Understanding Gestures
    07:32
  • Understanding Visual Aids
    03:35
  • Your Call To Action
    02:32
  • Sustaining Your Presentation
    02:13
  • Summary For Presenting Your Ideas
    03:29

Instructors

Mark Timberlake
Professional Online Training Courses For Beginners
Mark Timberlake
  • 4.4 Instructor Rating
  • 18,183 Reviews
  • 213,409 Students
  • 39 Courses

Mark runs an online training company called SME Heroes, which specialises in training on all things to do with sales, online marketing, management and his personal passion of photography.

He has extensive experience with online business in various forms over the last 15 years and loves to share his hard won lessons and techniques for online business success.

In addition he also has over 12 years experience in online retail and over 6 years experience as a commercial photographer. 

This means he has a deep breadth of experience which comes through in his courses which are always designed to be easy to understand and to pass on the skills he has learned in a practical way.

Stephen Mather
MBPsS, BSc (Hons) Psych, MSc Organizational Psychology
Stephen Mather
  • 4.4 Instructor Rating
  • 7,954 Reviews
  • 45,819 Students
  • 9 Courses

A graduate member of the British Psychological Society, with a Degree in Psychology and a Masters in Organizational Psychology, a qualified Executive Coach and Trainer as well as an experienced lean practitioner with Lean Six Sigma Black Belt certification through an IASSC approved programme, Stephen works with businesses to help them improve  what they do and how they do it.

He has spent 16 years within manufacturing, first as the Group Training and Development Manager for a major UK food manufacturer and over the last 9 years as business owner and Director of ProPeC® a consultancy that specialises in helping businesses improve their processes, develop their people and generate a culture that supports the right behaviour.

He contributes to operational excellence programmes through managing projects, carrying out current state analyses, delivering training and educational programmes and coaching of different types. 

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