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Keep shoppingKPI Development: Build KPIs from Strategy & CSF [EN]
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8,289 students
KPI Development: Build KPIs from Strategy & CSF [EN]
Certified KPI Designer | KPI System | Critical Success Factors | Performance Metrics | Balanced Scorecard | KPI Cascade
Last updated 6/2026
English
What you'll learn
- Understand the fundamentals of Key Performance Indicators (KPIs) and their role in business strategy
- Identify and define critical success factors (KSFs) for any role or department
- Distinguish between output metrics and performance indicators, including leading and lagging KPIs
- Avoid common measurement traps and design KPIs that actually drive results
- Learn how to structure and run a KPI development workshop in your company
- Apply visual tools and performance dashboards to present KPIs clearly to teams, managers, and executives
- Understand how to align KPIs with different levels of reporting and management oversight
- Discover agile approaches (SCRUM, Kanban) to implement and continuously refine KPIs
- Unpack common myths about KPIs that undermine performance tracking
- Master performance presentation techniques using Stephen Few’s data visualization principles
- Build buy-in for KPI systems among staff and leadership using proven influence frameworks
- Receive practical templates, real-life case studies, and ready-to-use examples from various industries
Explore related topics
Course content
6 sections • 9 lectures • 3h 10m total length
Requirements
- No prior experience with KPIs or performance systems is required
- Basic understanding of how a company or department operates is helpful
- A desire to improve performance tracking and align team efforts with business goals
- Access to a computer or mobile device with internet to view course materials
- Optional: Excel or similar spreadsheet software for KPI calculations and templates
Description
Struggling to measure what really matters in your company?
Most businesses set goals without understanding what to measure — resulting in misaligned teams, wasted resources, and performance that never improves.
In this course, you’ll learn how to develop an effective KPI system that drives real business results. No theory overload — just practical tools, frameworks, and real cases you can apply immediately.
By the end, you’ll know how to:
Identify critical success factors (CSFs)
Differentiate between vanity and actionable metrics
Design clear, business-aligned KPIs
Visualize data in ways that support leadership decisions
Avoid the most dangerous myths about KPIs
What’s inside the course:
Class 1: What are Key Performance Indicators (KPIs)
Four types of indicators
Characteristics of effective KPIs
Linking KPIs with strategy
Past, present, and future-oriented metrics
The 10-80-10 rule
Understanding critical success factors
Class 2: Finding Critical Success Factors (CSFs)
KPI systems in real companies
Four-stage development process
Two-day workshop structure
Impact mapping case: airline example
Class 3: Selling KPI Changes to Stakeholders
Productivity laws
Emotional drivers in KPI adoption
Preparing elevator pitches and proposals
John Kotter’s 8 steps to change
Class 4: Designing KPIs
Common traps
Metric formulation
Cost-benefit evaluation of metrics
Reformulation and categorization exercises
Class 5: Defining Performance Indicators
From CSFs to KPIs
KPI calculation
Practice with real-world metrics
Class 6: KPI Visualization and Tracking
Using Stephen Few’s best practices
Reporting hierarchies
Leveraging available tools
Class 7: Agile Implementation of KPI Systems
Three-step method
Seven foundational building blocks
Agile tools like Scrum and Kanban
Class 8: Myths That Sabotage Performance Measurement
Debunking common KPI misconceptions
Misuse of KPIs in compensation systems
Financial vs non-financial KPIs
Why this course:
Learn from Mike Pritula — 20+ years in HR, ex-Wargaming, Preply, iDeals
Get ready-made templates and tools
Join an expert-led chat community
Earn a certificate with global recognition
This course contains the use of artificial intelligence. It ensures cutting-edge insights and the latest practices.
This course contains a promotion.
This is your chance to master performance management and become a data-driven decision-maker.
Act now — your seat in this course could be the start of a new level in your career. Enroll today.
Who this course is for:
- HR managers seeking to align employee efforts with strategic goals
- Team leaders and department heads aiming to track and improve team performance
- Business owners and executives who need visibility into results across departments
- Operational managers working on process improvement and accountability
- Consultants developing KPI systems for clients
- Aspiring professionals who want to enhance their skills and value in the job market