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Balanced Scorecard and KPI Essentials

Name: Balanced Scorecard and KPI Essentials
Rating: 4.0 (93 reviews)

Build your Balanced Scorecard From Scratch

Created byKatalin Kobli

Last updated 1/2026

English

What you'll learn

Key concepts of Balanced Scorecard as a strategy management tool
Defining vision, mission, strategic objectives
Translating strategic objectives to actions and metrics
KPI types: leading - lagging, effectiveness - efficiency, etc.
Setting targets and initiatives
Using Excel to track KPIs, targets, and key projects
Setting up your performance management cycle: planning, monitoring, learning activities

Course content

8 sections • 57 lectures • 3h 24m total length

Welcome & course overview2:56
Navigating this course1:32
Downloadable resources0:57
Course Project2:12

About this section - Balanced Scorecard & Strategy1:51
Download Section Exercise Workbook - Balanced Scorecard & Strategy
What is a Balanced Scorecard?3:56
Key benefits & company examples2:46
Balanced Scorecard at Philips3:49
Balanced Scorecard at Volkswagen4:53
Key components of Balanced Scorecard2:30
Perspectives - 4 views of company performance6:40
Identify the right perspective
Identify your business perspectives
3 levels of strategy - corporate, business level & functional strategies6:55
Strategy formulation, vision, and mission8:27
Define your vision and mission
Setting strategic objectives5:29
Strategy map, the 1-page communication tool4:59
Strategy map examples0:24
How do you find the course so far?0:24
Identify well-defined strategic objectives
Course feedback0:18
Set your strategic objectives
Quiz 1 - Test your learning

About this section - KPIs Explained1:36
Download Section Exercise Workbook - KPIs Explained
What is a KPI?4:29
Why do all businesses need KPIs?4:12
Well-defined KPIs7:42
Overview of KPI types & leading vs lagging KPIs5:15
KPI practice - leading / lagging indicators
Types of KPIs - effectiveness vs efficiency, objective vs subjective5:14
Value flow analysis - input-process-output-outcome KPIs4:40
Practice value flow analysis
KPI selection process & balancing7:31
KPI selection
Case Exercise - Accountant firm KPIs1:37
Documenting KPIs3:28
KPI Tracker / Scorecard0:08
Documenting KPIs
Quiz 2 - Test your learning

About this section - Scorecard, Targets, Strategic Alignment1:35
Download Section Exercise Workbook - Scorecard, Targets, Strategic Alignment
Performance management tools, scorecard, dashboard5:19
Essential fields of a scorecard10:13
The video is describing the fields of the attached 2021 KPI Scorecard. Download this Excel template to use for documenting and monitoring your KPIs and tailor it to your needs (there will be an assignment related to this shortly).
The file was developed in MS Excel for Office 365.
Columns containing formulae have been password protected (shown with grey background colour). If you need to make amendments and need to unprotect the workbook or the sheets, please use the below passwords:
To unprotect & protect the workbook: performanceculture
To unprotect & protect individual sheets: learningculture
Create your scorecard template
Setting targets5:40
Target setting approaches6:00
Practice target setting approaches
How does it work in practice?2:21
Baseline, benchmark2:49
Let's set targets for a cafe!
Reviewing & learning from targets2:25
Set your own targets!
Strategic alignment & cascading3:32
Plan your strategy cascading process!
Quiz 3 - Test your learning

About this section - Managing Performance Using Balanced Scorecard1:46
Download Section Exercise Workbook - Managing Performance Using BSC
Strategic performance management cycle (PML cycle)2:15
Planning, monitoring, and learning activities3:14
Common mistakes in performance management2:11
Setting up monitoring process1:58
Write down your monitoring process
Data collection, data quality & data analysis4:36
Assess your readiness for data collection
Assess data quality
Data analysis techniques overview, gap analysis, root cause analysis2:43
5 Whys, Event / change analysis, Fishbone diagram6:45
Practice data analysis techniques
Extracting insights from data & reporting3:53
Plan your performance reporting
Performance reviews and learning from data2:36
Plan your performance reviews
Plan how you will apply learnings from data
Components of a good performance management system6:31
Quiz 5 - Test your learning

Case Study - Online Training Company
In this case study example, I took an online training company as our business case. Step by step, I demonstrate how strategy can be translated to KPIs, targets, and daily actions (strategic initiatives and deliverables / milestones).
Once you go over this example, you can also apply the same workflow for your company.
Alternatively, you can work through the Course Project to gain additional practice of the concepts you learned in this training course.

Requirements

Basic Excel skills
Wanting to learn!

Description

A comprehensive course on the Balanced Scorecard framework!

Are you ready to learn how to build a Balanced Scorecard and identify the most important key performance indicators (KPIs) for your company?

When KPI's are not derived from your strategy, it is very difficult to prioritise what data to include in your performance reports. With the help of a Balanced Scorecard, you can translate your strategy into key metrics / KPIs, targets, and strategic projects, ensuring a focused way to look at your company's performance.

Follow this ‘learn-by-doing’ course, apply each step to your company and build your Balanced Scorecard.

Join this course to:

Set strategic objectives for your company or team and build your Balanced Scorecard
Get confident about defining and selecting KPIs / metrics
Learn how to use different types of indicators
Gain clarity on how to translate your strategic goals into actions and metrics

Practical, up-to-date knowledge

The course is based on my international, professional experience working with over 85 companies in various industries, building their Balanced Scorecards. I have compressed the most important knowledge for you in this course, in the form of videos, practice exercises and templates, based on what has worked for my clients and students.

Sign up to master this excellent strategic performance management tool, the Balanced Scorecard!

Get immediate, lifetime access to:

3 hours of video lectures in English language (no subtitles available)
Downloadable resources: Strategic direction worksheet, Excel scorecard / KPI tracker template, Exercise workbooks for each section
Exercises, assignments & quizzes with an option to submit assignments for the instructor's review and comments (recommended)
Course project
Email support
Course Q&A forum: use this opportunity to link with fellow professionals
30-day money-back guarantee

See you in the course!

Katalin Kobli

Kaplan-Norton Balanced Scorecard-Certified Performance Manager & KPI Coach

Who this course is for:

Business leaders and managers
Management consultants
Performance management and strategy professionals
Anyone who wants to learn about Balanced Scorecards and KPIs

Balanced Scorecard and KPI Essentials

What you'll learn

Explore related topics

Course content

Introduction4 lectures • 8min

Balanced Scorecard & Strategy14 lectures • 53min

KPIs Explained11 lectures • 46min

Scorecard, Targets, Strategic Alignment9 lectures • 40min

Key Projects (Strategic Initiatives) & Annual Planning4 lectures • 16min

Managing Performance Using Balanced Scorecard11 lectures • 38min

Case Study - Online Training Company1 lecture0

Conclusion & Congratulations3 lectures • 3min

Requirements

Description

Who this course is for: