Knowledge Management Masterclass

Discover the four dimensions of the knowledge management framework: cognitive, epistemological and emotional; social and behavioral; strategic and structural; and the technology dimension.

Explore the four dimensions of knowledge management and learn to link tools across dimensions for practical implementation and enrichment and process.

Explore the cognitive, epistemological, and emotional dimension of knowledge management, covering sharing knowledge and creativity with cognitive artifacts, extended cognition, the concept of flow, and emotional enabling conditions.

Foster conditions for cognitive labor by sharing data, insights, questions, ideas, and problems across diverse departments and cultures through formal and informal groups and micro communities to produce common knowledge.

Explore creativity techniques and cognitive artifacts that turn experience into explicit knowledge using metaphors, analogies, and reflective cognition; learn how dialogue surfaces diverse perspectives to generate new knowledge.

Explore extended cognition and situated, embodied cognition, as cognitive processes extend beyond the brain through interaction with environments, tools, and social worlds.

Explore the concept of flow, a state of complete absorption in work when challenge matches skill, and reduce distractions and inadequate tools to stay in flow.

Emotions, beliefs, and values shape positive workplace dynamics, promoting teamwork and open communication. Leaders' moods prime employee effort, while reducing fear and anger enhances engagement and a better working environment.

Learn how knowledge arises from team interaction and interpersonal relationships, openness, dialogue, and informal and formal meetings foster knowledge development in a social environment with cultural enabling conditions.

Identify the five building blocks that create an atmosphere of trust: social support, active empathy, courage, mindful judgment, and mutual trust, supported by essential technical infrastructure.

Select suited candidates who complement each other to form diverse teams with nationalities, genders, education, ages, and skills, and ensure rules and responsibilities are clearly stated and approved by all.

Promote openness and tolerance to mistakes within the group, ensuring access to documents and databases to share knowledge, and treat errors as learning opportunities for innovation.

Explore informal and formal meetings as catalysts for knowledge management and knowledge generation through dialogues, emphasizing two-way, equal-footing communication and suspension of assumptions to foster new knowledge in organizations.

Activate cultural enabling conditions by fostering courage, trust, and openness to share knowledge and participate in discussions, with management empowering autonomy and access to information and networks to create knowledge.

Explore the strategic structural dimension by examining the roles of managers, organizational structures and processes, learning initiatives and incentive systems, knowledge brokers and activists, and architectural innovations.

Managers lead, motivate, and align diverse teams toward a common goal, with top management shaping context and knowledge sharing through clear missions and feedback.

Foster knowledge exchange by promoting horizontal and decentralized communication across departments, reducing status inequality and enabling autonomous teams to contribute to solutions. Reduce centralization and formalisation to improve communication.

Showcases how mentoring, debriefings, and structured lessons learned strengthen employees' skills while documenting tacit knowledge; and how incentive systems and playful rewards motivate knowledge sharing across projects.

Learn how knowledge managers, chief knowledge officers, knowledge brokers, and knowledge activists design and sustain a knowledge infrastructure that localizes, shares, and transfers knowledge across the organization.

Explore how spatial proximity and enabling spaces affect communication and collaboration in knowledge management. Learn how open environments, project rooms, and innovation labs foster creativity and interaction among knowledge workers.

Explore the technological dimension and its information technologies and information systems, showing how low tech and high tech tools support knowledge sharing and generation within an organization.

Explore how innovation laboratories provide technological infrastructure for knowledge generation through design thinking, prototyping, co-creation, and visualization to foster collaborative, user-centered development.

Explore how information technology supports knowledge management by enabling storage, distribution, and application of diverse knowledge forms through directories, search, ontologies, and collaborative tools.

Coordinate all four dimensions of practical knowledge management, aligning tools, processes, and the Nordic workers' requirements to work within one another. Ensure no single dimension compensates for others.

Provide a practical overview of knowledge management in a large international IT group, based on employee interviews and findings across flex work, culture, structures, technologies, and knowledge spaces.

Employees gain flexible working hours and free choice of locations and seats, supported by weekly team meetings and biweekly supervisor conversations, guided by scorecards.

Highlight personal freedom in task management and creativity that motivates employees, while embracing responsibility, trust, openness to change, and participatory leadership that enables collaboration and daily knowledge exchange.

Explore how matrix structures enable cross-functional teams to collaborate across departments and empower rapid decision making. Learn how flat hierarchies and team-driven processes reduce bureaucracy and improve problem resolution.

This organization uses laptops, smartphones, and wireless internet with Link for real-time communication and video conferencing, enabling location-independent work and centralized document sharing via SharePoint and SkyDrive Pro.

Explore how knowledge workers leverage a variety of spaces, from open offices to themed meeting rooms and war rooms, booked via Outlook, to boost collaboration, creativity, and focused work.

Findings from practice show redesigning work rooms based on space and working time model, cultural, organizational, and social conditions, and modern technologies that support location-independent work, collaboration, and project teams.

Findings from theory and practice show how cognitive, emotional, social, cultural, organizational, and technological dimensions interlink to shape knowledge work in open spaces and environments.