Knowledge Management - Concepts, Tools and Practices
4.1 (221 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
926 students enrolled

Knowledge Management - Concepts, Tools and Practices

Learn to Harness the Knowledge that Drives Organizational Success in the Digital Era
4.1 (221 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
926 students enrolled
Last updated 12/2018
English
Current price: $107.99 Original price: $179.99 Discount: 40% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 5.5 hours on-demand video
  • 1 article
  • 7 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
Training 5 or more people?

Get your team access to 4,000+ top Udemy courses anytime, anywhere.

Try Udemy for Business
What you'll learn
  • This course will provide the learner with a foundational framework designed to introduce current KM concepts and guide the creation of effective KM objectives, strategies, and systems
  • You will be able to identify and understand the significance of a value proposition and critical knowledge, as well as how to map and use that knowledge for realizing strategic objectives
  • We will explore the primary KM approaches, tools, and concepts involved in creating an effective plan for employee work flow
  • We will examine the characteristics, benefits, challenges, and success factors involved in implementing the best KM methodologies and practices
  • You will learn how to address the necessary measurement functions demanded by a successful KM program, through the establishment of effective measurement models, analytics, and reporting structures
Requirements
  • No previous knolwedge required.
  • Interest in Knowledge Management design and implementation.
Description

Many profitable firms have based their business models on the concept of knowledge as a strategic asset, and both organizational learning and the sharing of knowledge contribute heavily to this integrated approach to success.

At the most basic level, managing and sharing knowledge that’s relevant, timely, and complete allows organizations to coordinate efforts among team members. Meanwhile, companies that consistently exploit the development and utilization of knowledge at the organizational level see tangible results in the form of more innovative strategies, better competitive abilities, and an overall improvement in business performance.

With this new wave of increasingly digital-savvy employees, organizations have the opportunity to turn the individual knowledge of their workers into intellectual company assets. But while technology now provides the framework for effective Knowledge Management, knowledge itself is still very much a human activity that requires human organization and understanding. A current, cohesive, and comprehensive approach to KM leads to better decision-making across the board, and is critical to a company’s continued growth and success. 

By completing this course, you’ll learn how leading organizations have achieved significant results through the implementation of basic Knowledge Management principles, and you’ll discover how these same strategic principles can be applied to your organization.

Who this course is for:
  • The course is suitable for business professionals and KM practitioners charged with designing and implementing Knowledge Management programs who need a practical and strategic approach to translate individual knowledge into action.
Course content
Expand all 64 lectures 05:28:01
+ Knowledge Management Basics - Discovering Knowledge
7 lectures 26:09
Glossary of Terms and Definitions
00:01
What is Knowledge Management
05:48
Tacit and Explicit Knowledge
02:29
Knowledge Frameworks
07:35
Structure of Knowledge
02:57
+ Creating and Developing Knowledge
20 lectures 01:54:10

Presentation Slides

Individual and Team Learning
08:58
Drivers of Organizational Learning
09:02
Organizational Learning Frameworks
05:36
Knowledge Acquizition
03:34
Information Distribution, Interpretation, Organizational Memory
06:42
Unlearning
04:35
Organizational Routines
07:11
Dynamic Capabilities
07:38
Politics and Organizational Learning
04:42
Knowledge Management Tools
02:30
Organizing Knowledge Tools
07:23
Capturing Knowledge Tools - 1
07:20
Capturing Knowledge Tools - 2
06:51
Capturing Knowledge Tools - 3
02:50
Capturing Knowledge Tools - 4
05:50
Assessing Knowledge Tools - 1
03:36
Assessing Knowledge Tools - 2
05:43
Sharing Knowledge Tools - 1
06:23
Sharing Knowledge Tools - 2
04:06
Storing and Presenting Knowledge Tools
03:40
+ Knowledge Assessment
12 lectures 01:13:37

Presentation Slides

KM Systems and Systems Thinking
04:00
KM Systems Drivers
07:15
Document Management Systems
04:33
Decision Support Systems
04:48
Group Support Systems
04:24
Executive Information Systems
03:28
Workflow Management Systems
07:27
Customer Relationship Management Systems
05:01
Strategic Management Perspectives
14:05
Resource-Based View of the Organization
03:33
Developing a Knowledge Management Strategy
08:33
Innovation and Personalization Strategy
06:30
+ Sharing Knowledge
15 lectures 01:17:12

Presentation Slides

Organizational Climate and Culture
05:37
Norms, Artefacts, Symbols
03:13
Values, Beliefs, Attitudes
05:18
Organizational Culture Types
03:41
Creating Knowledge Sharing Culture
06:03
Developing Communities of Practice
06:46
Change in Organizations
03:20
Individual Response to Change
02:49
Leadership and Change
05:17
Change Management Strategies
05:00
Gaining Commitment for Change
04:49
Employee Envolvement
03:48
Training and Development
09:58
Rewards and Recognition
04:37
+ Spreading and Leveraging Knowledge
10 lectures 36:53

Presentation Slides

Knowledge Management and Learning Organization
02:39
The Fifth Discipline
04:33
The Learning Company
04:40
The Knowledge-Creating Company
04:26
The Competitive Learning Organization
06:10
Intellectual Capital
02:16
Frameworks of Intellectual Capital
04:28
Human, Social and Organizational Capital
03:52
Knowledge Auditing
03:25
Course Closure
00:24