JIRA Service Desk 4 small business and beyond
What you'll learn
- Create great Customer Service Desk experience in order to assist your customers and capture their feedback through a custom portal or via email
- Configure powerful Help Desk in order to manage common requests submitted through a custom portal or via email: like employee onboarding tasks, purchase requests, travel requests, etc.
- Setup you JIRA Service Desk leveraging the core ITIL processes and key support capabilities.
- Setup JIRA Service Desk on Cloud and on Premise
- Use JIRA Service Desk specific functions like, SLA's, Automations, Queues and KB
- There are no preconditions, this course includes tips & tricks for use immediately JIRA Service Desk
In this course you are going to learn how to setup, configure and use a JIRA Service Desk.
Mastering basic knowledge about JIRA Service Desk, you'll be able to create and adapt your Service Desk or Help Desk needs: in other words, your first support line.
At the end of this path you'll have more than one Service Desk ready to use. In the last section, we'll give you a big example covering all the concepts introduced during the lectures.
Our target cover both IT and non-IT department, like Legal, HR or Governance. In our experience, not only IT department may benefit from Service Desk. For example, HR department can manage their main processes like recruiting, switch of duties, dismissal or retirement, etc.
Don't worry if you are not familiar with software installations, you can start with the cloud solution!
Who this course is for:
- IT Department that needs to handle incidents and changes with built-in ITSM workflows that increase your teams' efficiency and integrate seamlessly with existing JIRA projects.
- Non-IT Department (like HR, Governance, etc) that want manage employee onboarding tasks, purchase requests and other common requests submitted through a custom portal or via email.
- All those who have to assist customers and capture their feedback through a custom portal or via email.
- Who wants to fast learn how JIRA Service Desk works.
We are a team of Atlassian Certified Professionals working from several years with customers of any kind, from small business to big enterprise.
We help Companies to implement and configure Atlassian products for their needs.
Working with Development Teams we use Agile techniques to manage and report on big web and integration projects.
We also assist first line Help Desk to set up great Service Desk experience - with or without ITIL Compliance.