IT Troubleshooting Skill and Process Management
What you'll learn
- Learn how to screen job applicants and hire the right person for the job
- Design specific troubleshooting drills based on products supported or native environment
- Build an effective and functional troubleshooting tool
Requirements
- Minimum 1 year experience managing technical or product support teams
Description
This course is about teaching IT Managers how to standardize troubleshooting skills and procedures to build their all star technical team.
This program teaches managers how to:
- Screen and hire the right applicants objectively
- Design and customize team drills based on their native IT environment
- Build a troubleshooting tool for resolving all kinds of technical issues
Take this one-of-a-kind IT troubleshooting manager’s course now and start building your technical team to provide consistent and reliable technical support.
Who this course is for:
- SME Technical Managers
- Enterprise IT Managers
- Product Support Managers
Course content
- Preview03:56
- Preview39 pages
- 14 pagesTroubleshooting Model and Skill Set
- 10 pagesSkill Profile Deduction and Isolation
Instructor
![Noel Temena](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.3 Instructor Rating
- 1,809 Reviews
- 10,171 Students
- 2 Courses
Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.
For customized troubleshooting skill development programs and deductive tools & automation services, click on his website.