All You Need to Know About ITSM Processes In ServiceNow

Name: All You Need to Know About ITSM Processes In ServiceNow
Rating: 4.6 (1128 reviews)

Understand the Core ITSM Processes in ServiceNow

Created byRevanth Sodavaram Muni

Last updated 12/2023

English

What you'll learn

Understand Basic ITSM Processes
Know the basics of ServiceNow

Course content

4 sections • 18 lectures • 3h 31m total length

Course Overview2:20
Explore ITSM processes in ServiceNow, from ITIL fundamentals to incident management, problems, changes, service catalog, knowledge, CMDB, order guides, and record producers, with UI navigation.
Walkthrough of Udemy2:52
Get PDI (Personal Developer Instance)2:04

Introduction to ITSM in General1:04
Explore the fundamentals of ITSM and ITIL, including incident, change, and problem management, through the story of John, and learn basic navigation in ServiceNow.
ITSM and ITIL1:30
The Story of John20:57
Basics of ServiceNow UI12:49
Explore the basics of the ServiceNow user interface, including the banner, left navigation, center content, and how to navigate incidents and changes with lists, forms, and filters.

Catalog Items25:03
Record Producer11:04
Order Guide11:16
Explore how the order guide groups catalog items for onboarding, enables creating and submitting requests, and uses variables with cascading data across items to support IT service workflows.
Workflow Specific to Service Catalog7:43
Learn to create and attach a service catalog workflow in ServiceNow, using the requested item table, adding begin and end tasks, configuring a catalog task, publishing, and tracking completion.
Knowledge Management23:05

Requirements

An idea about IT companies and Principles would be helpful but is not mandatory

Description

We will be starting from the basics of ServiceNow. So, even if you are not aware of creating records in ServiceNow, its fine. You will learn it.

In this course, core ITSM processes are covered - Incident, Problem, Change, Service Catalogs, CMDB, Knowledge.

Technical concepts of ServiceNow are not discussed in this course. You can look at my SerivceNow Admin course if you are looking for knowledge on Admin activities.

Who this course is for:

Those who are starting their career in ServiceNow

All You Need to Know About ITSM Processes In ServiceNow

What you'll learn

Explore related topics

Course content

Introduction3 lectures • 7min

ITSM in General4 lectures • 36min

ITSM in ServiceNow6 lectures • 1hr 30min

Service Catalogs and Knowledge Management5 lectures • 1hr 18min

Requirements

Description

Who this course is for: