ServiceNow ITSM Processes
What you'll learn
- ITSM Processes
- Basic ServiceNow Administration
- How ITSM Processes are applied and used in ServiceNow
- Incident Management
- ServiceNow basic administration would be a plus but not mandatory considering that this course is not that technical
What makes this course stand out from the crowd?
· Thorough introduction:
o ITSM - IT Service Management
· Complete course, covers the most important ITSM processes:
Request Fulfillment process
Problem Management process
Change Management process
CMDB – Configuration Management Database process
Knowledge Management process
Service Level Management process
· Carefully designed, each lecture is divided into 5 parts:
o Definition of each process
o Personas most suitable for the process
o Use case(s) - real life scenarios
o Process Diagram - Similar to Visio format
o Demonstration(s) - Hands - On
· Quizzes and assignments at the end of each section.
· Engaging instructor (that's me) ready to answer your questions.
When to purchase this course?
You are starting or want to boost your IT career
You need a refreshment.
You want to explore a new platform
The numbers of customers who have migrated to the most used ITSM Tool -ServiceNow is exponentially growing. Take this chance to learn about ServiceNow and ITSM processes fast and don’t be left behind.
Another perk is that once you’ll be purchasing the course, you will have access to the Q&A forum or the direct messages. Make sure to drop me a message and let me know if the course helped and what needs to be added or improved.
Who this course is for:
- ServiceNow New Users
- ServiceNow Existing Users
- Service Managers
- Project Managers
Total experience of 6+ years in collaborating with stakeholders & vendors in various Banking, Telecom, Aviation, Oil & Gas, Retail, Pharmaceutical, Health Insurance, Automotive and Aerospace industries;
•4 years of working with the ITIL framework;
• Process design and implementation for all ITSM processes;
• Creating and delivering training content on a regular basis.
• ITIL Certified
• ServiceNow Certified