ITS 103 - Device Configuration and Management

Master managing Windows applications and features by installing or removing programs, using right-click uninstall, running as different user, and exploring the Microsoft Store.

Compare and contrast HDMI, DisplayPort, VGA, DVI, and USB connection types, noting how adapters may lose audio and features, and how device manager helps install dedicated drivers for full functionality.

Explore cloud services, from on-prem data centers to IaaS, PaaS, and SaaS, and see how cloud backups with OneDrive and Dropbox enable online collaboration.

Explore virtual machines and hypervisors, using VirtualBox to run Linux or Windows locally or in the cloud, with dynamic storage allocation and booting from an image.

Describe and configure file sharing and permissions with hands-on demos of sharing a folder on a network, setting NTFS permissions, and troubleshooting firewall and static IP issues.

Master file sharing and permissions in Windows 10 and Windows 11 by setting read-only shares, mapping network drives, and managing ownership, inheritance, and effective access.

Learn to compare full, differential, and incremental backups, optimize backup time, and review Windows options like OneDrive cloud backups and legacy backup and restore snapshots.

Describe data access and retention policies, including memoranda of understanding, acceptable use policies, legal holds, ownership of and access to data and history, and remote wipe under device management (MDM).

Describe how Windows Defender Firewall with advanced security uses domain, private, and public profiles, inbound and outbound rules, and protocol controls (TCP, UDP, ICMP) to manage app access.

Explore multi-factor authentication, combining two or more factors (something you know, have, or are) to secure access, with examples like smart cards, biometrics, and MFA for RDP and BYOD security.

Test your antivirus with a safe test file, compare Bitdefender’s free option and other tools, and explore dashboards, quick scans, ransomware protection, and threat defense.

Identify viruses, trojans, worms, spyware, adware, ransomware, and keyloggers, verify downloads, use antivirus and updates, and recognize phishing, social engineering, and tailgating to protect systems.

Understand user account control (uac) settings, levels from never notify to always notify, and how the shield icon prompts administrator access to mitigate malware, introduced with Windows Vista.

Leverage MDM and Microsoft Intune to manage mobile devices, apply policies, update and back up systems, recover and locate devices, and enforce geo-fenced data protection across Windows, Android, and Apple.

This final chapter covers performing troubleshooting tasks across Windows operating system and applications, using tools like Event Viewer, Performance Monitor, and commands such as ip config, ping, and trace art.

Learn Windows troubleshooting for OS and applications, including recovery options, resets, advanced startup, safe mode, command prompt, and system image recovery.

Explore device manager to troubleshoot OS and application issues by identifying missing drivers, updating or rolling back drivers, and managing hardware with plug and play and power management options.

Explore local and group policies in Windows 10, using the local group policy editor and server-backed Active Directory to apply password rules and desktop settings across devices.

Identify and fix device issues by using Windows troubleshooting tools such as Event Viewer and Performance Monitor, and master commands like ipconfig, ping, tracert, and nslookup.

Diagnose wired and wireless connections by examining IP address, DHCP leasing, and static versus automatic settings, and identify missing default gateways that hinder network and domain access.

Troubleshoot peripheral device connections in Windows by checking drivers and services, managing printers and storage, using device manager and disk management, and limiting camera and microphone access.

Discover how nine nine quickly sets up a new Windows pc by selecting, downloading, and updating essential apps, with optional remote deployment across devices and secure password storage.

Explore Windows 10 apps for file management, security, and productivity, including 7-zip with encryption and password protection, Notepad++ for coding, a PDF viewer, and KeePass offline password management.

Explore virtualization basics with VirtualBox, hypervisors, and virtual machines, and learn to download, import a virtual appliance, and verify integrity with MD5/SHA checksums.

Install and configure a VirtualBox virtual machine to run Windows Server 2019 and Windows 10, using a dynamic virtual disk (VDI) and ISO boot, and manage memory and storage requirements.

Explore group policy objects (GPO) in detail, managing thousands of settings from an OU, applying user and computer policies, and testing with gpupdate and reboots.

Troubleshoot printer connectivity by printing a network information page and resetting wireless settings, then configure via the HP Smart app or web IP access to restore printing.