ITS 103 - Device Configuration and Management

Time zone options, Microsoft account vs. local account, upgrade vs. custom install.

User account (cloud or local), local user and administrative account types.

Start menu, display settings, application shortcuts, time zone settings, Taskbar settings, power settings, window management (minimize, close, snap).

Display settings, mouse settings, color filters, high-contrast settings, audio settings, closed captions, speech recognition, Magnifier, Narrator, Sticky Keys, on-screen keyboard.

Windows Update settings, software updates and patches, optional updates, device driver updates, update history.

Identify user account requirements and permissions for application installation, modify application installations, remove desktop applications, locate and identify optional Windows features, describe the purpose of the Microsoft Store, understand application default locations for  32-bit and 64-bit applications.

HDMI, DisplayPort, DVI, VGA, mini-HDMI, USB, USB-C, converting between connection types.

File and share permissions; effective permissions; basic and advanced permissions; public, basic, and advanced shares; map drives; differentiate between file systems including NTFS, FAT, FAT32, and ExFAT; identify the effect on permissions of copying or moving data between file systems; describe taking ownership of files or folders

Describe full backup and restore operations, restore previous versions

Why and how to disable or enable Windows Defender Firewall, compare and contrast private, public, and guest networks.

Multifactor authentication, smart cards, biometric authentication methods, and secure password requirements for BYOD mobile devices and corporate-managed devices.

Methods of mitigating attacks (computer viruses, worms, Trojan horses, spyware, adware, ransomware, phishing, keyloggers, social engineering attacks, and physical attacks), antivirus and antimalware program configuration options, analyze antivirus and antimalware program results, social engineering training.

Describe the function of UAC, identify appropriate UAC settings for specific purposes, elevate permissions in UAC.

Mobile Device Management (MDM), methods of securing mobile devices, installing agents on devices, connect mobile devices to corporate networks, limitations on transporting corporate devices.

Locate and identify Windows troubleshooting tools, gather data to describe issues and support troubleshooting, research how to remedy issues, identify when to escalate issues, update group policies in a Windows domain (gpupdate /force, gpresult), differentiate between local and group security policies and precedence, recognize that a policy has been applied or could cause a problem.

Reset or roll back the operating system, advanced startup, file and setting retention options, features of safe mode, use troubleshooting tools to identify application compatibility issues, resolve Store app installation issues, reinstall or repair desktop applications

Hardware troubleshooting methods (connections, ports, power), update or roll back drivers, uninstall or reinstall a device to reconfigure drivers, describe the purpose and capabilities of Device Manager and Disk Management

Wired and wireless connections (physical cable, signal, APIPA), joining devices to domains.

Keyboard, mouse, display, headset, microphone, camera, local and network storage devices, printers, scanners, drivers, connection cables