IT Service Management v5 Foundation Video Preparation Course

Disclaimer: This course prepares you for the ITIL® (Version 5) Foundation exam. Throughout this listing we use "ITSM" or "IT Service Management "instead of the registered trademark "ITIL®" to keep the material clearly independent from PeopleCert and AXELOS.
This course contains AI-generated narration.

This is an independent, unofficial exam-preparation course. ITIL® is a registered trade mark of PeopleCert. This course is not official, accredited, affiliated with, endorsed by, or sponsored by PeopleCert or AXELOS. All explanations and examples are the author's own original work; no official ITIL text is reproduced.

This course is preparation for ITSM (Version 5) Foundation — without drowning in jargon.

Most IT Service Management material reads like it was written to be memorised, not understood. This course does the opposite. Every concept is explained in plain English, shown with a real-world example, and tied back to exactly what the exam asks — so it actually sticks on exam day.

Whether you're sitting Foundation for the first time or moving up from version 4, you'll get a clear, structured path through the entire framework in 35 short, focused lessons.

What you'll learn

• The six shifts shaping modern service management, and why ITSM (Version 5) exists

• The four dimensions of product and service management — and how ignoring one quietly destroys value

• Core concepts: value, outcomes vs. outputs, cost and risk, digital products vs. services, and service relationships

• The full product & service lifecycle — all eight activities, in order, with what each one is for

• The Value System: the seven guiding principles, governance, the value chain, practices, and continual improvement

• How to identify, map, and manage value streams

• The exam traps candidates fall for most — and how to avoid them

How the course is built

• 7 sections, 35 bite-sized lessons — each one short enough to finish in a coffee break

• A running example (FreshNest, a fictional online grocer) so every abstract idea is shown in a real situation

• Plain-English definitions — the concept first, the terminology second

• "Watch out for" notes on the wording and distinctions the exam loves to test

• Knowledge checks to confirm each idea landed before you move on

Who this is for

• Anyone preparing for the Version 5 Foundation exam

• Certification Version 4 holders bridging to Version 5

• IT, service, and delivery professionals who want the concepts to actually make sense, not just be memorised

• Managers and team leads who need a clear mental model of how it all fits together

No prerequisites. Start from zero and finish ready to pass — and, more importantly, able to use IT Service Management at work.

Disclaimer: This course prepares you for the ITIL® (Version 5) Foundation exam. Throughout this listing we use "ITSM" or "IT Service Management "instead of the registered trademark "ITIL®" to keep the material clearly independent from PeopleCert and AXELOS.
This course contains AI-generated narration.

This is an independent, unofficial exam-preparation course. ITIL® is a registered trade mark of PeopleCert. This course is not official, accredited, affiliated with, endorsed by, or sponsored by PeopleCert or AXELOS. All explanations and examples are the author's own original work; no official ITIL text is reproduced.