ITIL 4 Foundation Practice Certification Exams (6 Exams)
Description
All the questions are "real-exam" like questions with feedback on each question.
There are 80 high quality questions distributed into 6 exam simulations.
2 Exam Simulations of 10 questions in 15 min. for native speakers & 19 min for non-native speakers
2 Exam Simulations of 20 questions in 30 min. for native speakers & 38 min for non-native speakers
2 Exam Simulations of 40 questions in 60 min. for native speakers & 75 min for non-native speakers
Practice with all the test versions before attempting the actual ITIL 4 Foundation exam.
ITIL 4 Foundation (Practice Exam #1) - 10 Questions - 15 min
ITIL 4 Foundation (Practice Exam #2) - 10 Questions - 19 min
ITIL 4 Foundation (Practice Exam #3) - 20 Questions - 30 min
ITIL 4 Foundation (Practice Exam #4) - 20 Questions - 38 min
ITIL 4 Foundation (Practice Exam #5) - 40 Questions - 60 min
ITIL 4 Foundation (Practice Exam #6) - 40 Questions - 75 min
If you're prepping for the ITIL 4 Foundation exam, our latest simulation is tailored just for you. It mirrors Axelos' "ITIL 4 Foundation Candidate Syllabus" closely, ensuring you're primed for success. Here's a breakdown of what to expect:
Knowledge Areas Breakdown:
Definitions of Service, Utility, Warranty, Sponsor, Customer, User, Service management: 2 questions
Creating Value: Cost, Organization, Output, Outcome, Value, Risk, Utility, Warranty: 2 questions
Key concepts of service relationships: Service offering, Service Provision, Service consumption, Service relationship management: 1 question
Nature, use, and interaction of the guiding principles: 1 question
Principles: Value, Holistic, Simple, Start where you are, Iteration, Collaboration, Automate: 5 questions
Four dimensions: People, Process, Partners, Information & Technology: 2 questions
Describe the ITIL service value system: 1 question
Nature of the service value chain and how this supports value streams: 1 question
Purpose of each value chain activity: Plan, Engage, Design&Transition, Obtain/Build, Deliver&Support, Improve: 1 question
Purpose of the 15 ITIL practices: 5 questions
Definitions of the following ITIL terms: IT Asset, event, Configuration Item, Change, Incident, Problem, Known Error: 2 questions
Explain the following ITIL practices in detail - Continual improvement (The continual improvement model), Change enablement, Incident management, Problem management, Service request management, Service desk, Service level management: 17 questions
Best wishes to everyone gearing up for the test!
Who this course is for:
- ITIL 4 Foundation Exam candidates
Instructor
- 4.4 Instructor Rating
- 297 Reviews
- 2,018 Students
- 3 Courses
Freelance Instructor with over 25 years of experience within Public and Private Sectors. Adept at integrating industry best practices such as DevOps, TOGAF, ITIL, COBIT, CMMI, SCRUM, PMBOK, BABOK, TDD, and ISO using quantitative methods like SIX SIGMA principles on agile, iterative, and incremental solution development life cycles (SDLCs) distributed over multiple sites across the globe. Skilled at conducting process gap analysis, business readiness assessments, ensuring that the interfaces between ITSM (ITIL) processes meet standards, and developing end to end processes for global companies such as eHealth Ontario, Alcatel, Siemens, and Central Bank of Turkey. DevOps, PMP, CBAP and ITIL Expert, ITIL 4 MP (Managing Professional), DASSM (Disciplined Agile Senior Scrum Master) certified. Has more than 950 recommendations in his LinkedIn profile.
Areas of expertise:
• DevOps • ITIL • PMP
• Scrum • TOGAF • CBAP
• DASSM – Disciplined Agile • CMMI • COBIT
• TDD – Test Driven Development • Software Testing •UX (User eXperience)
Key Accomplishments
♦ Developed end-to-end processes for eHealth Ontario by integrating TOGAF, ITIL, PMBOK, BABOK and CMMI best practices. Established strategic alignment among parties involved in end-to-end processes of a project management framework and gating system. Acted as an SME on ITIL Service Design, ITIL Service Transition, and ITIL Service Continual Improvement. Assisted a data centre migration project for planning, establishing down time requirements, communication with stakeholders, and post migration testing. Created business value by focusing on and resolving the pain points using 80-20 rule, e.g. 87% customer satisfaction, 95% SLAs met.
♦ Developed “Seven Success Factors” framework to enable successful implementation of ITSM process improvement programs based on TOGAF, ITIL and CMMI. Presented it in several international conferences including SEPG North America 2012, PMI Global Congress 2013 – EMEA, PMI Global Congress 2014 – North America.
♦ Served Alcatel as a member of central project and program office in Belgium for three years. Contributed several initiatives of the program office, e.g. Agile Transformation, Scaling down organizational process standards for small settings. Business value realized: Tester/developer ratio is improved from 1.5/1 to 1/1.