IT Service Management with ITIL 4 Foundation Course
What you'll learn
- Explaning ITIL 4, Service Value System, Guiding Principles, Continual Improvement and other components
- Understand ITIL 4, its components, and how they work together and separately.
- Explain the activities of practices like: Service Desk, Incident Management, Service Request...
- ITIL 4 Implementation in Your Organization
- Understand ITIL4 Foundation with the continuous improvement.
- Establish a Value Stream to Create a New Service
Requirements
- No programming experience needed
- Anyone like IT Field and wants to discover the IT Service Management
Description
"Not Affiliated with or Endorsed by AXELOS"
Non-affiliation disclaimer: This UNOFFICIAL course is not associated with or endorsed by Axelos.
***See Legal Disclaimer Lecture***
Foundations of IT Service Management: ITIL 4 Foundation UNOFFICIAL Course - Elevate Your IT Service Management Skills
Are you prepared to improve your skills in IT service management?
The most recent iteration of the ITIL 4 framework, which offers a more agile and flexible approach to IT service management, is covered in this extensive training program with a lot of examples, scnarions and cases. The fundamental ideas and guidelines of ITIL 4 will be covered, along with how to put them into practice in your company.
All levels of IT professionals, from entry-level to experienced IT service managers, should take the course. Everything you require to enhance your IT service management procedures or get ready for the IT Service Management with ITIL 4 Foundation certification exam is covered in this UNOFFICIAL course.
In this UNOFFICIAL course, you will learn about:
How the business and the ITIL 4 service value system align
The interdependence of the four service management dimensions
Other ITIL 4 practices include change management, problem solving, and incident management.
How to Introduce ITIL 4 into Your Business and Measure Its Success
Our knowledgeable instructors will guide you through the material using real-world examples and hands-on exercises.
They have years of experience in IT service management.
Enroll right away to advance your career and learn how to enhance your IT service management procedures.
Who should take this UNOFFICIAL course?
Students who need to know basics to intermediate about the ITIL framework.
Students who want to learn how their organizations can use the ITIL framework to improve IT service management.
IT professionals and others who work for an organization that uses ITIL and need to understand the framework to help with the ongoing improvement of service.
The ITIL framework is for anyone who is interested in learning about IT.
IT Professionals who are looking for the right way to implement ITIL4 practies in their work.
Who this course is for:
- IT professionals
- IT project managers
- IT managers
- IT project or team members
- network operators
- business process analysts
- IT architects
- systems integrators
- help desk managers
- managed service providers
- application developers
- T-related positions
Instructor
![Samir Faraj](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.5 Instructor Rating
- 285 Reviews
- 3,176 Students
- 2 Courses
I am a highly skilled and certified IT professional with a wealth of experience in optimizing IT functions and leading successful IT projects from start to finish. As an ITIL 4 Expert and Strategic Leader, I have a proven track record of effectively collaborating with cross-functional teams to maximize project resources and manage daily operations, as well as a skill for communicating with senior management to support strategic decision-making.
With a strong technical background and a focus on results, I excel at creating and training cross-functional teams to meet short- and long-term business goals. I have a passion for providing exceptional IT services that meet or exceed company standards. As a mentor and trainer, I am dedicated to developing the skills and knowledge of those around me, ensuring that they are equipped to handle complex challenges in the ever-evolving IT landscape.
In addition to my IT expertise, I am proficient in web design, SEO, digital marketing, eCommerce, and social media marketing (including Google AdWords and platforms like Twitter, Facebook, Instagram, and LinkedIn). I am also certified in a range of industry-standard frameworks and methodologies, including TOGAF, COBIT, PRINCE2, CLOUD COMPUTING, ISO9001 and ISO27001.
Furthermore, I have extensive knowledge in AI and Machine Learning, Lean Six Sigma, SCRUM and have used these tools to optimize IT operations and drive innovation within organizations. As a strategic management leader, I have successfully implemented digital transformation initiatives, enabling companies to stay competitive in a rapidly evolving business environment.
In addition to my extensive experience in IT operations and project management, I am also an experienced ITIL trainer with 8 years of experience in delivering training to individuals and teams. I am proud to have helped thousands of students gain their ITIL certifications and enhance their knowledge and skills in IT service management.
As an ITIL trainer, I have a deep understanding of the ITIL framework and its practical application in real-world scenarios. I am dedicated to providing high-quality training and support to individuals and teams, helping them to improve their performance and achieve their career goals. I have a passion for sharing my knowledge and expertise, and I believe that training is an essential component of any successful IT organization.
In summary, I am a highly accomplished IT professional with a diverse skillset, a track record of delivering results, and a passion for training and mentoring others. I am committed to creating positive and sustainable change in every organization I work with, and I believe that investing in training and development is critical to achieving this goal.