IT Troubleshooting Skill Training
What you'll learn
- Minimize problem duration
- Standardize troubleshooting procedure
- Practice efficient problem identification
- Technical deduction and isolation exercises
- Minimum of 2 years technical support experience
How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting.
You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence.
Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst
NOTE: Skill program complements ITIL and ideal for Technical Managers looking to build a more productive and consistent technical team.
Take this ultimate IT Troubleshooting Skill Training course now and learn how to troubleshoot basic issues.
Who this course is for:
- IT Managers
- IT Professional
- Technical Trainers
- Enterprise IT Analyst
- Call Center IT Analyst
Noel has been an Enterprise IT Analyst for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.
For corporate product support troubleshooting coaching / training, and custom deductive tools, message Noel or click on his website.