IT Support Administrator Entry Level Job Training Course

Set up a lab environment with VirtualBox to host server 2019 and Windows 11 workstations, enabling a company network and access to Office 365 via the Microsoft 365 developer program.

Install and configure VirtualBox to build a lab with Windows Server 2022. Follow default and custom setup, include the extension pack and dependencies, then reboot to ensure readiness.

Learn to install Windows Server 2019 in VirtualBox, creating a VM, selecting desktop experience, performing a manual install, and configuring basics like server manager, guest additions, and shared folders.

Set up a Windows 11 workstation in a lab with VirtualBox, configuring RAM, storage, and manual installation, including domain join concepts and local admin accounts.

Explore Windows Server and Active Directory essentials from a sysadmin perspective, including server roles, naming conventions, time synchronization, patch management, and internal network configuration.

Rename the Windows server, set the time and time zone, and install patches before configuring the virtual network and using server manager.

Set up a virtual internal network for a server and Windows 11 workstation, assign separate IP addresses, and test connectivity with ping to ensure they talk to each other.

Install and configure Active Directory Domain Services on Server 2019, set up dns, and promote the server to a domain controller, then explore Active Directory tools and dns management.

Join a Windows 11 workstation to the domain by configuring IPv4 settings, validating DNS resolution and network connectivity with ping, and authenticating to the domain controller via Active Directory.

Explore active directory users and computers (aduc) to manage users, groups, computers, and organizational units, including creating, modifying, and deleting users and groups, changing passwords, and applying policies.

Learn to create user accounts in Active Directory using the Active Directory Users and Computers tool, including setting logon names, passwords, and whether to require password changes at next logon.

Search for users and computers in Active Directory using the find function, adjust scope from entire directory to forest, and enable advanced features to view hidden properties.

Learn to reset a user password in Active Directory by locating the user with find, right-clicking the user object, and applying a password change per policy.

Learn to modify user properties in Active Directory, including usernames, display names, and email proxies/aliases, using properties, account settings, and the attribute editor.

Explore organizational units and containers in Active Directory, showing how OUs enable group policy deployment and hierarchical organization, with department examples and functional containers.

Learn to create and manage groups and organizational units in Active Directory, distinguish containers from OUs, and apply membership and group types (security vs distribution) for access and communication.

Disable and re-enable Active Directory user accounts, delete OUs, and recover deleted objects using the Active Directory Administrative Center and the AD Recycle Bin.

Test and verify Active Directory credentials on domain-joined Windows 11 workstations by signing in with user accounts, resetting passwords, and managing separate local profiles for multiple users.

Learn how to bridge on-premises active directory with cloud services using Azure AD Connect to enable hybrid identity, single sign-on, and volume license-based access across local and cloud resources.

Learn how to download and install Microsoft Interconnect on Windows Server 2019. Explore syncing on-premises Active Directory with Azure Active Directory using password hash synchronization and custom versus express settings.

Demonstrates how to configure and verify the sync between on-premises Active Directory and Azure AD, manage UPN domains, and assign Office 365 licenses in a hybrid setup.

Troubleshoot Azure AD sync by checking last sync, review Microsoft Entra Connect Health for sync errors, and confirm the on-prem server is online to restore data flow to Azure AD.

Explore group policy management to centrally configure Windows OS, apps, and user settings in an Active Directory environment, enforce security, automate tasks, and ensure policy scope and consistency.

Explore the group policy management interface, compare its layout to active directory, and learn how the default domain policy impacts the entire domain.

Learn how to create and link group policies to an organizational unit, choosing between computer and user configurations, and configure software installation and desktop background settings for a department.

Explore startup and logon scripts and the difference between computer and user configurations in group policy. Define password and lockout policies and apply scripts with batch files or PowerShell.

Learn to deploy a company desktop background using group policy by configuring a shared wallpaper and linking it to the sales group, then update with gpupdate /force to apply.

Learn to deploy Zoom via group policy by setting up a network share with the Zoom MSI installer, targeting the sales and marketing computer OU.

Map a network drive at user logon using a batch file logon script and group policy in Active Directory, applying to a specific OU and security group to control access.

Map a network drive to targeted users within an OU using group policy preferences and item-level targeting, assigning a dedicated manager drive via a security group and testing with gpupdate.

Configure fine grained password policies using Active Directory password settings container to enforce minimum length, history, complexity, and password age, plus account lockout rules for specific security groups.

Troubleshoot group policy issues by generating a gpresult html report from the target user's desktop, analyzing drive maps and registry settings to identify missing desktop backgrounds and policy applications.

Explore how PowerShell enables automation and scripting for Active Directory management, enabling bulk user and group operations, reporting, and best practices for safe, version-controlled automation.

Learn to use PowerShell to view and filter Active Directory user properties with Get-ADUser, select key attributes (name, last logon, enabled), and export results to CSV.

Learn to create Active Directory users with PowerShell, including single and bulk creation, enabling accounts, setting passwords, and viewing or updating user properties.

Use a PowerShell script to bulk create Active Directory users from a csv, mapping first name, last name, job title, ou, with a default password and enabled or disabled statuses.

Apply bulk updates to Active Directory user properties with PowerShell, using search filters to set office and department for targeted OUs, and enable accounts as needed, then verify changes.

Master PowerShell scripting to automate everyday Active Directory tasks, like auditing locked or disabled accounts, checking password expiry, exporting results, and bulk user creation.

Tailor your resume to show you meet system administrator requirements and demonstrate Windows, Office 365, Intune, Hyper-V, Windows Server, Exchange, remote tools, and Active Directory skills.