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IT System Administration Training for IT Help Desk Engineer
Rating: 4.2 out of 5(87 ratings)
568 students

IT System Administration Training for IT Help Desk Engineer

IT System Administration for IT Service Desk Technician
Created byKelvin Johnson
Last updated 1/2026
English
English [Auto],

What you'll learn

  • In-depth knowledge of Windows Server Operating system
  • Active Directory Management
  • Windows Server and Client Installation Process
  • Group Policy Management
  • Advanced BitLocker Configuration for Client and Server environment

Course content

4 sections • 23 lectures • 3h 33m total length

  • Introduction - Kelvin Johnson1:03

    Kelvin Johnson introduces Windows Server administration and practical IT system knowledge, drawing on his experience as a service desk engineer, system administrator, and consultant.

  • About This Course2:57

Requirements

  • Basic knowledge of IT Help Desk
  • General IT knowledge.
  • A test Desktop or Laptop to build your own Lab environment

Description

Are you looking to advance your career in Information Technology and build a solid foundation for your IT journey? You're in the right place, and you might be wondering why. This video will serve as an excellent guide for you.


Becoming an IT specialist requires starting from the basics. You need to master computers and everything related to information technology, including how they function, the installation of operating systems like Windows on machines, their communication protocols, how to manage them, and how to troubleshoot hardware issues. Additionally, you should understand the importance of learning how users are managed through a network, including user account permissions, passwords, and access—all managed through Active Directory.


These topics are some of what we will cover in this course. We'll discuss Domain Controllers, network configuration, DNS records, Active Directory Users and Computers, Trust Relationships, Group Policy, Bitlocker configuration, and Disk Management.


This video tutorial will focus more on practical applications and less on theory.


The course is structured to provide you with the fundamental knowledge required for installing, configuring, and managing Windows Server and Client Operating Systems.


Given that over 90% of the course content is hands-on training, I strongly encourage you to have a test PC with virtualization software installed. This will enable you to apply and practice everything we cover in this video.

The training guidelines for this video will be the following:

1. Install and configure domain controllers for company 1 and company 2

2. Install and configure DNS servers

3. Create and configure DNS zones and records

4. Configure reverse lookup zone

5. Add Secondary Active Directory Domain controller

6. Configure Forward lookup zone

7. Create and manage Active Directory groups and organizational units (OUs)

8. Create and manage Active Directory users and computers

9. Configure two Trust relationship between the two companies

10. Configure service authentication and account policies

11. Create and manage Group Policy Objects

12. Configure BitLocker policy for all client devices

13. How to Configure Disks and Volumes in Windows Server


Who this course is for:

  • IT Service Desk Engineer. Anyone willing to learn IT skills.
  • All IT people who wants to improve their knowledge and become IT System Administrator

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