Service Desk Analyst Course for Beginners

This course will teach you to start within the IT field. If you are new to IT or preparing for a job interview then you are in the right place. The course will assist you to crack the technical round, and up-skill the current knowledge, and basic understanding of the Service Desk. The course is designed with the real-life example of how to resolve basic IT related issues over the phone or by remote into the machine. The course supports troubleshooting in Level 1 and Level 2.

The course is developed by a person who has 6 years of industry experience and who is currently working with the government sector. Therefore, don't stress you are in good hands where you gather all the required materials that are needed to excel in the IT industry.

The Course Consists of but is not limited to the following: -

• MS Outlook Common Issues (Not Updating, Send/Receive Error, Adding/Removing additional Mailbox)

• Active Directory Understanding

• IT Role in implementing the right group policy to secure accounts

• Group Policy Update through CMD

• Multi-Screen Display Issues (including Citrix Apps)

• General Application Troubleshooting ( Very Very Important as you will do this in every L1,L2 Job)

• Preferred Method for the organization to install the organizational Application (You don't have to use your admin credentials for installation)