IT Support Technician Fundementals - Hardware and Software

This course was created to provide the basic knowledge needed to start a career as an IT support technician. You will learn about computer parts, cables, types of connections, basic hardware troubleshooting, most common laptops/pc brands that the company uses, and some basics about operating systems and most used software and how to install it.

By the end of this tutorial, you will have good foundation skills that every IT support technician needs to know and then you will be able to move to more advanced topics like Networking, Active Directory, Cloud Services, Microsoft 365, Servers and more..

You don't need to have any prior knowledge or experience to learn for this course.

Road map:

1. Computer Hardware Basics:

- Intro

- Processor

- Memory

- Hdd/Ssd

- Graphics Card

- Motherboard

- Power Supply

- Monitor

- Mouse and Keyboard

- Printer

2. Cables: HDMI, Display Port, DVI, VGA, Audio, SATA, USB, Ethernet

3. Summary – pc parts and connections

4. Basic Hardware Troubleshooting

5. Laptop Basics:

- What is a laptop

- Parts of the laptop

- How to connect/Docking station

- Common Laptops hardware problems

6. Most Common Brands for business use = pc/ laptops

7. Computer Software Basics:

- Operating Systems

- Chrome

- Office Package

- Adobe Reader

- VLC

- Teams

- Winzip/WinRaR/7 Zip

- Snipping Tool – Screenshots