IT Support Technical Skills Bootcamp

Name: IT Support Technical Skills Bootcamp
Rating: 4.5 (5521 reviews)

Hands-on Technical skills for IT Support Professionals

Bestseller

Highest Rated

Created byJobskillshare Community

Last updated 3/2026

English

What you'll learn

Gain skills required to succeed in an entry-level IT job
Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
Learn how to manage Windows 10, Active Directory, Office 365 and other IT support skills
Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers
Sample resume and interview resources

Course content

18 sections • 132 lectures • 42h 19m total length

Bootcamp Introduction4:06
From Course to Career: A Real Student Success Story and Tips2:06
Finish this course fully to unlock its full benefits and land an IT support job, as a student's 20-hour path shows resume updates and continued learning lead to employment.
Landing Your First IT Job & Growing Your Skills Tips3:32
Learn to land your first IT job and grow skills through a live, interactive bootcamp that blends hands-on labs with structured modules and AI tools.
Resume Project1:35
Craft a standout IT resume using the template, regularly updating skills and confidently explaining them to secure your first IT job.
IMPORTANT VIDEO before starting this training6:36
Explore a comprehensive, hands-on IT support bootcamp with live sessions, Active Directory basics, Office 365 administration, and home lab practice. Access interview questions and test preparation to reinforce real-world skills.
What is Learning and Practice in this course?1:00
Learn the difference between learning and practice, moving from concept understanding to hands-on replication using a home or online lab, and follow step-by-step video guidance.

Lecture Overview and Tips1:37
Discover how IT support works, how ISPs work, identify issue sources, and explore IT job titles and hiring through live sessions and hands-on labs.
Understanding the real job environments, Job titles and basics (Learning)13:14
Build and manage IT environments by understanding ISP providers, routers, servers, and Active Directory, and relate entry-level roles to real networking and helpdesk work.
Training Concept Information (Learning)4:28
Build domain knowledge by exploring Active Directory concepts and the role of a domain controller. Experience real-world tickets and an internship path for system administrator workflows over a five-day training.
How to build home hands on lab or get one online (Practice)46:14
Build a practical home lab with Windows Server 2022 as a domain controller and Windows 11 clients in VirtualBox bridged networking, practicing Active Directory domain join and management.
How to use home lab setup for IT support interviews (Tips)1:43
What to expect next or can you skip?0:27
Next Lecture – Recorded Training
This next lecture is a recorded training session and is highly recommended if you are new to IT.
If you already have experience and only want to see the latest Windows and Active Directory training videos, you may skip this section.
If you are not sure about your skill level, watch the live recording in fast-forward first. Then decide whether you want to skip the section or go through it fully to learn additional tips.
This is a bootcamp-style course, and students have different learning preferences. Some prefer live-style recordings, while others prefer direct lessons, so we provide both options for all types of students.
Lecture and Domain Controller Demo using Active Directory (Practice)25:57
Explore workgroup versus domain networks and demonstrate setting up a domain controller with Active Directory in a hands-on practice lab.
Practice for Interview or Check your knowledge3:11
Are you replicating skills?2:20
Develop hands-on IT support skills by building and using your home lab to configure an Active Directory domain controller, explore tools like VMware ESXi, Hyper-V, and VirtualBox.
Practice for interview or check your knowledge3:35
Server and Server Tools Info (Learning Only)10:03
Explore differences between server and client operating systems, identify server features, use server manager, and navigate Active Directory, domain controllers, and group policy in a hands-on lab.
Understanding Domain controller and Helpdesk Account (Learning Only)1:04:53
Learn how a server becomes a domain controller with Active Directory and DNS, explore domain joining, domain admins, and basic helpdesk account setup using Active Directory users and computers.
Working inside domain network and finding more information36:15
Explore working inside a domain network by verifying domain membership, using Active Directory tools, and troubleshooting connectivity and authentication with commands like whoami and Active Directory users and computers.
Practice interview or check your knowledge3:04
Practice interview questions or check your knowledge2:46

Introduction: Windows Graphical and Command-line Management Tools8:07
Using Task Manager for System Monitoring8:29
Managing System Resources with MMC Snap-ins10:46
Analyzing System Information and Resources9:23
Managing and Optimizing Disk Performance6:34
Using the Command Line for File and Folder Navigation13:47
Using the Command Line for Network Management11:18
Configuring System Settings with System Configuration Utility5:25
Manage Windows Registry5:35

Tips before starting Active Directory & Group Policy1:14
Active Directory Practice (learning Only)53:52
Practice active directory tasks through real ticket scenarios: create users, manage groups, access domain controllers, resolve login issues, and apply group policy updates to improve IT support skills.
Create OU + Create Users/Groups18:18
Password Reset + Unlock Account + Force Password Change16:45
Disable/Enable User + Verify Sign-in Blocked/Allowed10:04
Create Shared “Department” Group + Add/Remove Members + Verify Access12:12
Move User Between OUs (Department Change) + Verify Login7:52
Other ways to manage Active Directory (Learning Only)9:36
Explore Active Directory management tools—Server Manager, Admin Center, and PowerShell—for managing users, computers, and groups, using IntelliSense and PowerShell commands to learn and script tasks.
Free AD Management tools (Practice)19:35
Explore free active directory tools in a sandbox lab, configuring domain controllers, DNS, and helpdesk accounts with Spiceworks and J.W. Dev for practical AD administration.
Apply a Basic User Group Policy (Disable Control Panel) + Verify on Client12:40
Set Desktop Wallpaper Using Group Policy11:24
Block Command Prompt (cmd) Using Group Policy + Verify7:34
Enforce Screen Lock After Inactivity (Security Policy)7:28
Deploy Firefox Using Group Policy (Software Deployment)13:57
Practice for interview or check your knowledge3:22

Software Installation and software deployment (Learning Only)1:05:28
Learn how to plan and execute secure software installation and deployment in enterprise IT support, managing user rights, remote access, server sharing, and automated packaging with PDQ Deploy.
Software Deployment Skills for IT Support Professionals (Practice)1:10:02
Learn practical software deployment for IT support by using PDQ Deploy and ManageEngine Desktop Central in a lab setting, covering inventory data, silent installs, and policy-driven deployment to many machines.
Practice for interview or check your knowledge3:13

Requirements

Basic computer knowledge

Description

The training bootcamp is aimed at IT professionals or those seeking to enter the industry. This training focuses on the practical aspects of technical support jobs.

After completing all parts of this training, students can apply to enter IT support roles with confidence.

By completing the tasks, you will improve your practical skills in supporting, installing, configuring, and maintaining Operating Systems, maintaining Microsoft Windows and troubleshooting Microsoft Windows and networks, managing users, workstations and shared resources, security, and implementing operational procedures.

The full training will cover:

Windows services, operating system installations, web servers, remote access services, file & print services, user account management, OU's, Active Directory management, GPOs, disk management, patch management, and performance monitoring.

What is Jobskillshare Training?

Our Managed Learning blends online on-demand video lectures with hands-on practice labs. Reinforce your knowledge by accessing REAL equipment online with no restrictions and full administrator privileges in real-time.

Jobskillshare collaborates with industry leaders to provide the most hands-on IT training using TestOut and real-live practice labs. This unique approach allows students to gain valuable experience by developing real-world IT skills. Students can practice IT skills in a realistic environment without expensive equipment by simulating hardware, software, operating systems, and entire network environments.

Who this course is for:

Prepare for a career in the high-growth field of IT, no experience or degree required

IT Support Technical Skills Bootcamp

What you'll learn

Explore related topics

Course content

Introduction to the Bootcamp Training (Recorded)6 lectures • 19min

Live Recording: Training Concept, VMware Basics, Server and Client (Learning)15 lectures • 3hr 40min

Windows 11: Basic to Intermediate2 lectures • 20min

Operating System Installations and Upgrades13 lectures • 57min

Windows Graphical and Command-line Management Tools9 lectures • 1hr 19min

Windows Security Controls9 lectures • 1hr 3min

Windows Networking Configuration11 lectures • 54min

Active Directory and Group Policy Training15 lectures • 3hr 26min

Inventory, Asset Management Systems3 lectures • 52min

Software Installation and Software Deployment skills3 lectures • 2hr 19min

Requirements

Description

Who this course is for: