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Keep shoppingIT Help Desk | Service Desk & IT Support Masterclass (L1/L2)
3,167 students
IT Help Desk | Service Desk & IT Support Masterclass (L1/L2)
Service Desk Analyst | IT Help Desk Professional | L1 IT Support | Global Service Desk (GSD) | Technical Support L1/L2
Created byAnantveer Singh
Last updated 7/2026
English
English [Auto],
What you'll learn
- 120+ Most Asked Interview Questions/Answers Practice test
- Request/Incident Ticket Creation using Service Now ticketing tool.
- Service Desk Call Handling Demo Call.
- Windows 10 Operating system Installation.
- Computer IP Address,
- Windows 10 32bit vs 64bit / Windows 10 Different Edition.
- MS Office 2016 Installation/Uninstallation.
- Outlook 2016 troubleshooting.
- Windows Operating System Troubleshooting
- Service Desk Analyst Interview Question and Answer PDF file available to download.
- Use of Citrix Director and vCenter Console for Service Desk role.
- Bonus: Career in Service desk or Career after Service Desk Analyst Job.
Explore related topics
Course content
15 sections • 55 lectures • 4h 32m total length
Requirements
- We would explain everything from start. No coding knowledge required.
- Better to have own PC to apply same practice which you learn from training.
Description
Do you want to start your career in the IT world? Then You are in the right place!
I just wanted to tell you guys first, I have only added those important videos in this course that will help you with Given JOB Roles.
Service Desk Analyst | IT Help Desk Professional | L1 IT Support | Global Service Desk (GSD).
recently added 120 Interview Practice test in this course, this will help to crack the interview easily.
This course is designed to help you crack the Service Desk Analyst/ IT Support/IT Service Desk interview.
When you want to become an IT specialist, you have to start from the basics, how they work, how to install operating systems and software, how they communicate, how to manage them, and of course, troubleshooting all that.
The instructors' experiences sum up to more than 9 years in total in this field, so you will get all the necessary information which helps you to start your career in the IT world.
We structured the course from the most basic knowledge required, Installing Windows 10 OS and basic software installation.
This is completely job-based training, we have covered all the topics in this course which help you to Crack the interview, but yes you should need to have the basic knowledge of the computer to start this course.
As more than 70% of the course contents are practical demonstrations, we highly encourage you to have a test PC to apply and practice to maximize your learning experience outcomes.
please let me know if you want me to upload more videos that you think should be part of this course, I will happy to upload them.
also, if you want to have Windows 10 machine for the practice you can let me know I will arrange it for you online.
Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let’s begin the journey.
All the best! Join now! and please please provide your feedback that really matters for us.
Who this course is for:
- Graduate, Diploma Holders.
- Those all who looking Job in IT Support | Help Desk | Service Desk Analyst.