What is IT Support?13:55
What is IT Support? What is a home lab? Free resources outside of IT Support. Free resource for vets. Intro to IT Support.
What is a home lab?8:28
How to build a home lab for free in IT Support using virtualbox, azure, aws. What is virtualization? How does homelabs work.
What is Active Directory1:13:46
-Windows 10
-Active Directory
-Operating Systems
-Hardware
How to answer phone calls? Talking to people.11:12
Answering phone calls. How to talk to customers and clients. How to troubleshoot issues.
What is a ticketing system?13:17
Overview of ticketing systems. What is jira? How do we use a ticketing system. How to get a ticketing system for free.
How to Remote into a user machine?9:57
Master remote support for IT helpdesk by using a remote app to join a user machine, monitor with Zoho, install unattended access, manage sessions, reboot, and transfer files.
Share Drive Permissions34:43
Windows 10 troubleshooting as Helpdesk14:14
MDM How to set up company email?10:34
Printers (Troubleshooting Printer Issues)21:33

How to get office 365 for free?4:13
Office 365 (Understanding Office 365)6:27
Office 365 (Understanding mailboxes)11:25
Explore common help desk tasks in Office 365, including licenses, disabling accounts, mailbox permissions, send on behalf, mailbox delegation, calendar access, auto replies, and mailbox management in Exchange admin center.
Common Helpdesk Office 365 Issues13:10
Adding Outlook Email on mobile device using ios7:41
Install the outlook app on iOS or Android and add a Microsoft Exchange account. Troubleshoot by adjusting mail and sync settings and reviewing VPN or quarantine issues.
Conclusion Office 3653:03

Embrace Rejection6:31
Resumes You Can Use Now To Apply To Jobs15:11
5 resumes to help you land a job in IT. Test out the resumes for a few weeks before using another resume.
Preparing For Job Interviews22:20
Prepare for job interviews by researching the company, practicing questions, and dressing professionally to impress; also master remote etiquette, from testing audio and camera to sending timely thank you notes.
Things To Look For When Applying For Helpdesk Jobs (Red Flags)8:31

Networking Events in IT/Cybersecurity7:20
Explore online conference events and networking to land IT and cybersecurity roles. Learn where to find events, craft a 32nd sales pitch, and showcase skills on LinkedIn.
Linkedin Branding22:28
Learn how to optimize your LinkedIn profile with a professional photo and banner, research companies, craft outreach emails, and network for IT support and helpdesk roles.

IT Mindset10:25
Cultivate an IT mindset focused on sacrifice, self-directed learning, and professional resilience to excel in helpdesk roles, adapt to change, and stand out in the job market.
Join my community0:41
Here is the link to my community https://www.skool.com/kevtechitsupport/about
Conclusion0:33
Conclude the IT support technical skills course with emphasis on the final exam and its challenging, possibly multi-answer questions. Expect yearly updates to courses and stay attentive through wrap-up.
Final Exam

Requirements

comptia A+ knowledge
Fundamentals on operating systems.
Understanding computer hardware

Description

This course is designed to give you a good understanding on IT Support. The course has live real-world hands on training that you can to use in a work environment.

This course will give you the basic knowledge, skills and confidence to being learning IT Support.

The course is designed to help you get familiar with real world technologies used in a work environment.

You will learn the below in this course

What is active directory.
How to share folders.
What is office 365.
How to fix your resume.
What is windows 10 and how to troubleshoot it.
What is a ticketing system and how to get it for free.
How to unlock accounts and reset passwords on active directory
How to access a client with MFA 2 factor authentication
Exchange mailbox access.
How to give someone access to a calendar.
How to answer a phone call with a client.
How to remote into someone machine/pc.
How to troubleshoot hardware issues.
How to apply to jobs.
How to troubleshoot outlook issues.
How to troubleshoot mobile devices.
How to troubleshoot mac/android devices.
What is RSAT Tools?
How to fix an issue with a computer that fell off the domain

Who is this course for:

This is the perfect combination for someone who read the comptia a+ and wants to learn more about what you see on the job market. Reading the A+ and taking this course will make you well rounded.

Who this course is for:

Intermediate skill

IT Support Technical Skills Helpdesk

What you'll learn

Explore related topics

Course content

Introduction1 lecture • 1min

Support10 lectures • 3hr 32min

Office 3656 lectures • 46min

Path of the tech4 lectures • 4hr 51min

Entra ID2 lectures • 19min

Preparing For Jobs4 lectures • 53min

LinkedIn Branding2 lectures • 30min

Conclusion3 lectures • 12min

Requirements

Description

Who this course is for: