IT Support and Service Desk jobs -Crash Course for Beginners

Explore how post and bios verify hardware readiness, access bios settings via common keys, and update bios to support RAM and hard disks.

Learn about common hardware ports and connectors, including USB, USB-C, HDMI, DVI, VGA, a network interface card, and audio jacks, with practical tips for identifying ports and avoiding confusion.

Master IT service desk procedures by following templates, tickets, and checklists. Verify customer authorization, and classify incidents and changes, and follow documented procedures rather than memorizing solutions.

Demonstrates handling a support ticket: identify system board ports for screens, capture a screenshot, paste it into the ticket, and update the status for a happy customer.

Explore essential Windows commands like IP config, ping, and shutdown, learn how IP addresses identify devices, verify connectivity, and reboot or shut down.

Run a benchmarking software to measure the SSD's read and write speeds, consult knowledge base, update the ticket status, upload the screenshot to the service desk, and close the ticket.

Install an agent across hundreds of devices and push applications with a single click, using a central dashboard that reports device details like operating system, domain, and IP addresses.

Learn to enable BitLocker on Windows 10 Pro and above, understand the TPM requirement, and handle service desk tickets while exploring Windows features and Mac OS and Linux.

Learn to enable bit locker on a Windows laptop, handle TPM constraints, configure local group policy, and back up recovery keys, while communicating with the customer and escalating when needed.

Explore Windows 10 in corporate environments, its pro and enterprise editions, legacy end-of-life devices, and centralized management via Active Directory, Windows Server, and basic DNS concepts.

Learn to remotely connect to a MacBook Pro with teen viewer, configure security and privacy, and handle basics like Bluetooth, printers, Time Machine, and wireless networks for support.

Learn how virtualization with VirtualBox lets you run Linux on a laptop, install Kali Linux for security, and explore IP addresses, network settings, and basic commands.

Cover Windows Server 2016 basics, including active directory domain services for centralized user and permission management, creating accounts, password resets, and logon hours, with remote desktop protocol for server management.

Learn to troubleshoot by using Windows Event Viewer and reliability history to identify critical errors, crashes, and server connectivity issues, and to generate reports.

Learn how to install Malwarebytes using Ninite Pro and push it to devices with silent deployment. Verify desktop icon creation, enable updates, and utilize a 14-day trial version for testing.

Install and manage Microsoft Office 365 apps, exploring home and business licenses, per-month subscriptions, and the role of Outlook for emails, calendars, and contacts.

Set up Outlook with Exchange Online and other providers, configure incoming and outgoing servers (POP3 and SMTP), and ensure SSL encryption and IMAP as alternatives.

Learn how to configure a Word document password to open or modify, and discuss authorized password recovery options and brute-force considerations for service desk staff.

Explore basic networking terms, including what a MAC address is, how devices connect in local and wide area networks, and the roles of routers, switches, and default gateways.

Connect to a router to view a network map, manage multiple internet connections, and secure wireless with WPA2 or WPA3.

Learn how Group Policy Objects streamline IT management by enforcing end-user restrictions, wallpaper, icons, and security settings across hundreds of devices via Active Directory policies.

Explore ITIL basics, the service value chain (plan, improve, design, obtain and deliver), and the four dimensions of service management, including SLA concepts and change advisory board processes.

Improve service operations by distinguishing incidents, problems, and service requests; escalate when needed, document diligently, report security issues, and pursue continual service improvement to enhance IT support.

Learn how to navigate the IT support interview process—from finding adverts and applying on company sites or via agencies, to CV preparation, interviews, tests, and offers.

Land an IT job by building home labs and showcasing learning. Highlight Windows Server or Active Directory experience, freelancing, and current networking skills.

Provides interview guidance for it support roles, stresses not criticizing prior employers, punctuality, professional dress, and avoiding no-shows. Prepare with company research, concrete examples, and clean social media.

Prepare for IT service desk interviews by understanding the service desk concept and following the standard framework. An SLA means acknowledge and update tickets, not simply fix them.

Practice continuous learning by testing new tools like Kaspersky cloud and pointer protection, using a single console to deploy agents and manage policies via Active Directory or Group Policy.

Learn to use a monitoring system to proactively track servers, routers, switches, and printers with sensors and alerts, spotting issues before customers call, using Priority G's free test setup.