IT Support and Service Desk - Part 2 - More Advanced Topics
What you'll learn
- How a Support / Service Desk operates
- Basic concepts of virtual machines (Hyper-V, Virtual Box)
- Monitoring IT resources
- Procedures and key terms
- Web applications and hosting
- Cloud solutions and backups
- Enterprise password managers
- Security concepts
- Basic IT skills and basic understanding of IT terms (BitLocker, DHCP, ipconfig)
- Basic understanding of Service Desk tools and terms (SLA, tickets)
This is Part 2 of my course dedicated to IT Service Desk. Learn more about Service Desk tools, virtualization, cloud software, web applications, and monitoring of IT resources.
This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days!
This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst. This is part 2 of my course dedicated to IT Service Desk
You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills and have a good understanding of things I have covered in Part 1 (e.g. SLA, DHCP, Bitlocker).
Here is what you can expect in this course:
Real service desk tools: Zoho Service Desk
Overview of virtualization (Hyper-V and Virtual Box)
Web application - learn how to host your own website!
Monitoring (PRTG, Nagios)
Eneterprise Password Managers (Thycotic, PPS)
Security concepts (DNS filtering, cloud backups, overview of certificates)
TrueNAS as a virtual machine
IT Procedures (KPIs, goals, SMART, advancing your career)
A lot of tips and tricks
I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist.
Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there.
Who this course is for:
- Anyone interested in IT
- Anyone looking for a first job in IT
Hi, my name is Marious. I have been working in IT for 20 years (web design, networking, security, tutoring, management).
My courses/certifications: MCSE, MCSA, MCTS, MCP, Cisco CCNA, CCNP, CCNA Security, CCSP, Zyxel Security Professional,
Postgraduate studies in networking & security. A Master's Degree in Human Resources.
20 years of experience in IT. This has included designing, troubleshooting and installing networks, Cisco routers, switches, access points and firewalls (ASA Firewalls, Aironet, VLANs, routing protocols RIP, OSPF, EIGRP, BGP, spanning tree, VPNs, Cyberoam, IPS/IDS, Riverbed), Previous experience includes Microsoft systems, IT Manager, Technical Trainer (Cisco, Comptia, Microsoft) and Private Tutor.
CCNA Cisco Certified Network Associate (2009)
CCNP Cisco Certified Network Professional (2010)
CCNA_SEC Cisco Certified Network Associate Security (2012)
CCNA_ASA Cisco ASA Firewalls Specialist: Security and VPNs (2013)
CCSP (CCNP Sec) – Cisco Certified Security Specialist (2013)
ZCNP ZyXEL Certified Network Professional (2012)
MCSE Microsoft Certified Systems Engineer (2011)
MCP Microsoft Certified Professional (Windows Server) (2009)
MCTS Microsoft Certified Technology Specialist (Vista) (2009)
MCSA Microsoft Certified Systems Administrator (2010)
Training in ERP management, Cisco Networking Academy CCNA (distinction)
Microsoft Courses (Windows Server 2003, SQL, XP, ISA Server, Exchange Server)
Thanks and good luck with your studies!