IT Service Management Basics | Learn IT Fast & Get a Job

Modern IT Service Management Course

Ready to get an IT job? Want to join thousands of students who have already learned IT Service Management (ITSM) fundamental concepts and principles quickly, clearly, and stress-free? 

Then this course is for you! This is one of the fastest ways to get started with ITSM.

This beginner-friendly course teaches you the basics of IT service management (ITSM) and how to apply it in real-world IT support, operations, and general service management. Whether you’re brand new or just need a quick refresher on the most important concepts - this course will get you up to speed.

Most courses just throw theory at you or prepare you to memorize terms. Since this course is not intended to prepare you for certification, we give you only the most important information you need to know for the real world and we cut out everything unnecessary. Additionally, this course will give you the confidence to not only talk about ITSM in any interview or meeting, but also implement these concepts in your real-world work and services.

What You'll Get From This Course

• Clear explanations of common IT service management  topics, delivered through high quality videos, on-screen visuals, realistic scenarios and PDFs

• Knowledge you can use to improve service delivery in your organization and ensure that your services create value for service consumers, users, and customers

• A complete and beginner-friendly breakdown of major concepts and structure including: Service definitions and relationships, roles in service management, the 4 dimensions of service management, value co-creation and the Service Value System (SVS) including Guiding Principles, Governance, Service Value Chain (SVC), Practices, Continual Improvement, and more

• What common terms mean including value streams, requests, incidents, risks, problems, change enablement, and consumer

  
  

This Course is Perfect For

• Aspiring or entry-level IT professionals to build a solid foundation in modern ITSM

• Service desk/help desk technicians and any IT support staff looking to improve their daily work, communication, service delivery and career growth

• Project managers, department managers, and leaders (directors, VPs, and executives) who work with IT teams and need to understand how IT services are planned, delivered, and improved for an entire organization

• Anyone working in or around any aspect of service delivery who wants to confidently understand, speak and apply the concepts and language of ITSM

Meet Your Instructor

My name is Nick Mendez (Nicholas Mendez), and I’ll be your instructor.

I’ve got many years of experience in B2B/B2C sales, entrepreneurship, tech project management and IT. I also hold 10+ industry certifications - including PMP, PSM, Project+ and many more. Check out my profile to learn more about me.

In this course specifically, I'll teach you how IT service management actually works so that you can apply it in the real world.

If you're looking for a course where you can quickly learn modern IT service management then you're in the right place.

Ready to start learning? Begin by joining this course today.

Important Notes:

• This course is NOT intended to prepare you for any certification exam. This course is a high-level overview of service management for real world application in IT, help desk, service desk, and similar roles/fields.