IT Service management: develop SLA, Service catalog, OLA

Learn to deliver business value by IT services!

This course is for both business and IT managers. The course main goal is to deliver the best IT management practices, and help both IT and business managers create business value by using IT services.

You learn how to align IT to business goals, identify patterns of business analysis, develop service catalog, SLA, OLA, organize 3rd party services integration and management.

Enroll now and improve your knowledge and skills in:

- develop IT strategy in alignment with business goals and requirements;

- define IT services portfolio;

- provide IT/business analysis,

- create patterns of business activities (PBA)

- develop IT services catalog

- develop Service level agreements (SLAs) between a customer and IT provider,

- develop OLAs - internal agreements between different IT groups and teams. OLA supports SLA by better integration and collaboration of various IT teams and professionals.

- Supplier/vendor management and services' integration

- SIAM model

- main aspects of influence which make impact on a choice of a supplier, vendor, or a partner.

In the given assignments students can prepare there own IT service documents and upload them for trainer's verification. The assignments are optional.

As your trainer, I am always glad to give my feedback on your request.