IT Management: Essential Principles and Skills
4.4 (299 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,148 students enrolled

IT Management: Essential Principles and Skills

Learn to be an indispensable and highly sought after manager in the high tech arena by following this practical course
4.4 (299 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,148 students enrolled
Created by S Drawdy
Last updated 2/2018
English [Auto]
Current price: $35.99 Original price: $59.99 Discount: 40% off
2 days left at this price!
30-Day Money-Back Guarantee
This course includes
  • 2 hours on-demand video
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Understand the 3 Ps of IT Management
  • Spot areas that typically need the New IT Managers attention but are often overlooked
  • Understand how to ensure all reports are accurate
  • Limit and manage risk
  • Understand that improvement takes time and be ready to work toward that goal
  • You only need a desire to learn management mandatories in the data center arena and ears to hear to benefit from this course.
  • A position in data center / I.T. management is helpful but not required.

Welcome to the world's first and only Udemy 101 level course on management of the information technology data center. This course will provide you with a clear, practical, and organized learning journey. You will learn the key data center management principles that many novice managers are unaware of and thus soon tarnish their reputation in todays complex, uncertain and rapidly-changing world of I.T. Join other students in their journey to learn how to become an indispensable and highly sought after manager in the high tech area of any company.

  • 40+ clear and concise lectures and 5 quizzes on the key data center management principles you need to succeed
  • Packed with practical examples from the instructor’s 30+ years working in the corporate world
  • Contains many tips, explanations, and summaries
  • Clear, practical, powerful, concise and best of all, inexpensive, join now and start learning about the management areas you need to excel at for your customers, your company, your department, your team, and you to be successful
Who this course is for:
  • If you are newly promoted / hired as an IT Manager this course is for you!
  • If you are working in the IT arena as an engineer, architect, developer, or an administrator and are looking to stand out from the crowd by understanding the concerns of IT management then this course will help you toward that goal.
  • Using the collegiate scale as a guide this course will be a 300 level course. Please keep in mind that this is a 101 level course for IT Governance, which is an advanced topic within the umbrella of IT Management.
  • If you are an experienced IT manager, the other students in the course will benefit from your insight into how the concepts and theories presented are implemented in your organization.
  • If you are an IT Manager in a Fortune 50 organization this course is likely not for you. Your organization will have fully implemented and adopted the concepts and theories discussed throughout this course.
Course content
Expand all 42 lectures 01:50:57
+ Welcome to the Course
1 lecture 02:10

What are we going to learn in this course? This course will cover many key principles all managers should have a firm grasp on to be successful.

In this lecture we identify four high level areas where all of the key principles in this course will reside.

Preview 02:10
+ Let's Get Going
11 lectures 28:28

This lecture provides a brief overview of several key areas that you, as an I.T. Manager, must have a sharp focus on including:

  • changes
  • calmness
  • new vs old duties
  • resources under your control
  • customers
  • vendors
Preview 01:20

Your career in I.T. Management is not for the faint of heart. You will have to be prepared for change as the technology changes. Many technologies only have a 3-5 year shelf life meaning about the time a technology is implemented and adopted throughout an organization, it is time to prepare for upgrades or replacements.

IT is Changing

The often thankless role in the data center is explored in this lecture. The successful I.T. Manager will learn how to handle crisis, emergencies, and fire drills with confidence.

Don't Fret, Help Is on the Way

This lecture covers how being promoted is both an exciting and challenging time. You have earned the respect of your senior management, it is time to prove their decision was the correct one.

Welcome To Management

In this lecture we cover how your responsibilities as the I.T. Manager are different than your previous positions were. Identifying your correct responsibilities early on in your new role is important.

Your Responsibilities are Changing

Understanding the economics of running an IT Department is very different form helping one of your customers print a document…it is also more critical for your long term success. This lecture introduces 3 key principals you need to understand and use daily.

Economic Resources

Whether your staff is comprised of regular employees or contractors and consultants…they are human resources you will manage. This lecture convers your primary responsibility that is missed by most managers.

Human Resources

The 4 key areas all successful IT Managers must ensure they never run out of. Over provisioning as well as under provisioning in these areas are career mistakes to be avoided.

Environmental Resources

This lecture introduces that you, as an IT Manager, need to understand the true cost of the decisions you make. This lecture expands on the lecture Economic Resources.

Money and Budgets

The successful manager, whether in I.T. or another department, understands they provide a service for someone. Understanding who your customers are is key to a long career in management.

Customers - Internal and External

Are you friends with a vendor? If so, how do you ensure they are living up to their responsibilities in the friendship? This lecture seeks to clarify the relationships and helps you move forward in a professional manner.

Vendors or Suppliers
Section 2 Quiz
5 questions
+ Breaking IT All Down
8 lectures 19:31

This introduction lecture provides a brief overview of the areas many IT managers fail to address until they begin having problems. You will learn about your primary responsibility as well as the areas these responsibilities should be exercised.

Preview 02:09

This lecture introduces you to your 3 primary responsibilities as an IT manager. It also introduces you to 2 day to day responsibilities.

An IT Managers Primary Responsibility

This lecture introduces you to the 3P's that will either make or break your department. Their relationship to your primary responsibilities is also explored.

The 3 P's of Every Business

This first P, is the most difficult for many new managers to get the hang of it.

The First P

This second P, discusses what you customers are receiving from you. A mastery in this area will help ensure longterm success.

The Second P

This third P, is an area that I've always enjoyed but an area many managers ignore to their peril. Both of their teams and their customers suffer as a result.

The Third P

This lecture introduces to you the thought that sometimes you have to manage instead of just saying yes all the time.

Plan, Deliver, and Operate within Underpinning of Manage

This lecture goes into more detail of the third P, encourages you to document this P, and discusses the three mandatory's that you must master in this area.

Document and Own the Audit
Breaking IT All Down - Quiz 2
8 questions
+ Know your Systems
6 lectures 15:16

This introduction lecture provides a brief overview of inventories that should be maintained by the IT department and tips for speeding up and completing these inventories.

Preview 01:17

This lecture introduces the main reasons why it is so important to inventory your staff and their skillset including:

  • outages
  • staff augmentation
  • training
  • etc
Inventory Staff and Skills

This lecture introduces an asset inventory as well as when most IT managers realize it was the smartest thing they ever did. Tips for a fast start are included.

Inventory Fixed Assets

Most IT managers think they know which applications they support only to be surprised when they discover new production applications their staff was supporting during an unplanned emergency. This lecture will give you tips and tricks to learn of these hidden applications in an organized fashion.

Inventory Applications

This lecture introduces one of the hardest to keep up inventories and why is most important.

Document Configurations

This lecture discusses what a SAAC sheet it and how it can and should be used in your organization.

SAAC Sheets
Know your systems - Quiz 3
5 questions
+ Keeping CDs and RGE's to a Minimum
7 lectures 19:38

This introduction lecture provides an overview of some of the common areas where managers fail. Sometimes through no fault of their own.

Preview 01:15

CDs and RGEs are introduced as well as avoidance techniques

CDs and RGEs

This lecture introduces you to agreements and contracts you must be familiar with as well as tips on how to stay current and surprise free.

Maintenance Agreements and Service Contracts

This lecture introduces you to support you must be familiar with as well as tips on how to stay current and surprise free.

Application Support

This lecture discusses key areas in the IT managers control that must be managed on a service level agreement basis. Whether this is in or out sourced is discussed.

IT Services/Helpdesk/Production Services

Documented policies and procedures are discussed as well as their importance to a long career. Tips and tricks include how to start documenting if none exist.

IT Policy and Procedures, Standard Operational Procedures

This lecture introduces that you, as an IT Manager, need to understand that sometimes you are going to have to watch out for backstabbers and others who only succeed by making other people look bad.

Mean People
Keeping CDs and RGE's to a Minimum - Quiz 4
6 questions
+ Audits
8 lectures 21:23

This introduction lecture provides an overview of Audits. Ways that employees bypass controls is discussed along with one of the biggest reason many IT managers fail.

Preview 02:01

Checking that you staff is doing the right thing does not mean you distrust them. You will learn the reasons why in this lecture.

Inspect What you Expect

This lecture introduces the needs for physical security audits and touches on some simple ways many corporations data security is breached.

Physical Security

This lecture introduces the needs for electrical and environmental audits and touches on some ways IT managers can offer redundancy in these areas.

Environmental and Electric Control

This lecture introduces the needs for controlling the rate of changes in the IT department. The resistance to this process as well as a key benefit are also taught.

Change Management

Inventory audits can help ensure your IT investment dollars are not lining someone else's pockets.

Inventory Control

This lecture covers auditing incidents through a control system and a particular correlation discovered between it and another key IT control process.

Incident Management

This lecture discusses the reasons for having a disaster recovery program as well as similarities between it and a continuation of business / business continuity policy. A key way that this fails is also discussed.

Disaster Recovery/Continuity Management
Audits - Quiz 5
1 question
+ Course Conclusion
1 lecture 04:31

This lecture attempts to conclude the course while also pointing out some of the key take-a-ways from the previous 40+ lectures. It also encourages you to participate in the discussions within the control panel by communicating with the instructor and other students.