IT Help Desk Ticketing Tool for L1 Support
What you'll learn
- Associates will Learn all about creating the tickets properly for the EUC Support.
- Associates will Learn all about Updating the tickets properly for the EUC Support.
- Associates will Learn all about Managing the tickets properly for the EUC Support.
- Understand the Ticket Lifecycle and Workflow as per the ITIL Framework.
Requirements
- Help desk technicians who want to expand their knowledge
Description
In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization.
This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization.
This E-learning explains the Life cycle of the ticket and what is required from Support person at each level.
Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to demonstrate their skills in Handling the End User Support tickets.
Course Content :
Introduction to Ticketing Tool for L1 IT Support
Ticket Life Cycle Management
JIRA Service Management
JIRA Incident Ticket Creation
JIRA Service Request Creation
Incident Ticket Creation - Manage Engine
Service Request Creation - Manage Engine
In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization. This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization. This E-learning explains the Life cycle of the ticket and what is required from Support person at each level. Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to demonstrate their skills in Handling the End User Support tickets. A helpdesk ticketing system collects, organizes, and tracks all of your customer support queries from various channels and manages them from one place. With their ability to streamline processes, organize information, and simplify interactions, helpdesks prevent important requests from slipping through the cracks
Who this course is for:
- IT professionals or those seeking a career in customer support
Instructor
- 4.3 Instructor Rating
- 3,120 Reviews
- 73,173 Students
- 18 Courses
A seasoned technocrat with over 25 years of experience in Hybrid Infrastructure, demonstrating deep expertise across Cloud and On-premises Implementations, Datacenter Operations, Cloud Infrastructure, Cybersecurity, and Technical Training. Adept at designing, securing, and managing scalable IT environments using a wide array of industry-leading technologies.
Possesses a robust portfolio of global certifications, reinforcing hands-on capability in architecture, security, forensics, and infrastructure management:
AWS Certified Solutions Architect
Microsoft Certified: Azure Security Engineer
Microsoft Certified: Azure Architect Technologies
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)
Certified EC-Council Instructor (CEI)
Citrix Certified Associate (CCA)
Microsoft Certified Systems Administrator (MCSA)
IBM Certified AIX Administrator
Renowned for strategic problem-solving, strong leadership in mission-critical projects, and a passion for mentoring IT professionals to stay ahead of evolving technology trends.