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IT Help Desk for Beginners
Rating: 4.5 out of 5(423 ratings)
1,249 students

IT Help Desk for Beginners

The essentials to become an IT Help Desk Technician
Created byJason Ruediger, Dr. Mariecor Agravante, PhD
Last updated 4/2018
English

What you'll learn

  • Feel more confident talking on the phone with customers
  • Understand different roles of an IT help desk technician
  • Troubleshoot basic computer and network issues

Course content

6 sections • 19 lectures • 1h 8m total length

  • Introduction1:48
  • What is IT Help Desk?2:19

    After completing this video you will have a good understanding of what IT help desk is.

  • Environment Setup5:01
  • Evnironment Setup0:11

    This article will provide you with the environment information that was used to produce the training material.

Requirements

  • You should already have a basic understanding of Windows 10 OS
  • Be motivated and excited to learn

Description

     Are you looking to enter and pursue a career in the IT Help Desk industry?  Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should know?  Or are you someone who wants to enhance your knowledge about IT Help Desk responsibilities?  If you have answered yes to any one of these questions, then this course, IT HELP DESK FOR BEGINNERS, is for you.

     In this course we’ll guide you through the technical fundamentals of the IT Help Desk’s role.  We’ll inform you about various areas of technical support and even walk you through some foundational processes on resolving issues.

     There’s no need to worry about terminology because we’ll help you with definitions along the way.  We’ll even have a few mini assessments to help provide learning milestones for you throughout this course.

     Our program of instruction is structured in an easy-to-follow way, where we’ll cover several topics such as customer experience, software installation and removal, basic networking, joining computers to a domain, and troubleshooting.

     The IT industry is growing and the number of IT professionals continues to rise.  If you’re eager to venture into the field of technical support and looking to join this growing profession, or if you’re seeking to strengthen your technical savvy and want to improve your technical skills set, then our course, IT HELP DESK FOR BEGINNERS, is the solution for you.  So, join us in this valuable course, IT HELP DESK FOR BEGINNERS, and we’ll see you on the inside.

Who this course is for:

  • This course is designed for individuals that wish to learn more about or are seeking entry level postions in the IT field as help desk technicians
  • This course is not intended for individuals that already have 1 year or more experience in the IT help desk field

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