IT Support and Help Desk Training | IT HelpDesk Course

Configure your lab environment using VMware workstation and Hyper-V, allocate sufficient memory and disk space, set up virtual networks, and create Windows 10/11 and Windows Server VMs from ISO images.

Learn to install Windows Server in a VMware Workstation lab, configure a primary and secondary domain controller, and set up accompanying Windows clients with VMware Tools and proper language settings.

Learn how to install Windows 11 in a virtual machine, import a pre-configured VM for VMware or Hyper-V, and configure the hostname plus Windows updates.

Learn how to check and change your Windows device hostname via command prompt and settings, including renaming the computer and restarting. Also cover checking updates and basic IP configuration.

Learn to resolve the TPM 2.0 requirement when upgrading Windows 10 to Windows 11 in VMware Workstation Pro by enabling a trusted platform module, secure boot, and encryption settings.

Explore Windows domain management by configuring static IPs and hostnames, promoting a server to a domain controller, joining Windows 10/11 clients to the domain, and troubleshooting join issues.

Learn how the DHCP protocol automatically assigns IP addresses, default gateway, subnet mask, and DNS server to clients via broadcast requests, with leases and static options.

Configure a static IP on Windows Server 2022 and Windows clients by manually setting IP, subnet, gateway, and DNS. Promote the domain server to a domain controller for Active Directory.

Promote a Windows Server to a domain controller by installing Active Directory Domain Services, configuring dns, and creating a new forest with a root domain.

Join Windows 10 and Windows 11 clients to a domain controlled by a promoted server, using system settings or PowerShell, with connectivity checks and domain credentials.

Troubleshoot joining a device to a Windows domain by verifying domain controller reachability, DNS resolution, and correct IP, firewall, and gateway settings for Active Directory.

Explore what Active Directory is and why it's essential in a domain environment. Learn tasks like creating users and groups, resetting passwords, restoring from recycle bin, and delegating helpdesk duties.

Activate Active Directory on Windows Server to leverage a database of services that connects users with network resources, manage permissions, and organize objects such as users, groups, applications, and devices.

Learn how to create and copy user accounts in Active Directory on a domain controller, organize them into organizational units, assign to security groups, and manage administrator privileges.

Create and manage groups and organizational units in Active Directory, enable advanced features to move objects, and apply domain local, global, and universal security group scopes.

Manage user access in Active Directory by configuring group policy to lock accounts after multiple failed logins and by enabling or disabling user accounts, with descriptive notes in account properties.

Learn how to enable the Active Directory recycle bin in Windows Server, recover deleted user accounts and devices, and restore them to a new location or organizational unit.

Learn how IT help desk staff disable a user’s domain account to block signing into the domain environment, using Windows devices and verifying access restrictions.

Learn to delegate tasks in Active Directory users and computers with the delegate control feature in helpdesk organizational unit, including creating users and resetting passwords for IT helpdesk security group.

Learn how group policy (gpo) uses the Microsoft Management Console to tailor registry and security settings, apply software deployment, and control user and device behavior across domains and organization units.

Create and link a domain GPO to deploy Microsoft Teams via software installation on client devices, using group policy management and an MSI package.

Learn how to back up and restore group policy objects using group policy management, choose a backup location, and recover policies from a shared folder or server.

Learn to install Windows updates on Windows 10/11, disable updates manually, apply group policy, and manage disks with File Explorer, plus install or update drivers.

Learn how to manually install Windows updates and troubleshoot failed updates as a help desk technician, including using software distribution, restarting, and deleting the software distribution folder.

Set a pause on updates for seven days using the advance option, extend the pause date as needed, and manage the Windows Update service as an administrator to prevent installation.

Explore Windows file explorer basics, view options, hidden items, file extensions, and previews, plus disk management concepts like converting dynamic disks to basic disks for IT helpdesk workflows.

Master Windows disk management for help desk tasks by creating simple and mirrored volumes, converting basic to dynamic disks, and using NTFS with File Explorer.

Learn to manually install drivers in Windows 11 via device manager, locate missing drivers, and add printers or network adapters. Gain troubleshooting tips, vendor driver sources, and remote desktop basics.

Explore remote connections in Windows, including remote desktop, remote assistance, and quick assist across Windows 10 and 11, with mention of team view.

Explore how remote desktop connection lets helpdesk technicians connect to and control remote PCs. Learn how to enable remote desktop, manage sessions, and distinguish it from remote assistance.

Compare remote assistance with remote desktop, showing how remote assistance requires user invitation and consent to control, while the user can see actions and stop sharing.

Master quick assist for remote help on Windows 10/11, not available on Windows Server, using a security code, screen sharing, and view or take control during sessions.

Learn practical troubleshooting for common IT help desk scenarios, from fixing Outlook and Edge issues to resolving blue screens, printer problems, slow computers, and remote desktop connections.

Learn to fix Outlook or Office not responding on Windows 10 by using quick repair or online repair from Programs and Features, then reinstall if needed.

Troubleshoot Microsoft Edge on Windows 11, addressing issues like freezing or slowness. Reset Edge settings, repair the browser, or reinstall it to resolve problems.

Diagnose blue screen of death on Windows 10/11 by checking updates, drivers, and applications, then use update history, troubleshooter, and recovery options to fix issues.

Learn practical steps to diagnose and fix printer issues in Windows, including checking the print services, verifying the correct driver and printer, and using the troubleshooter and test prints.

Troubleshoot remote desktop by pinging the target device, verifying vpn access, enabling remote desktop via group policy, and refreshing network settings like ipconfig release/renew to restore a connection.

Resolve Windows 11 blue screen errors by guiding users through restart, checking updates (Intune managed), updating drivers, diagnosing hardware, and running sfc and dism scans.

Explore why deleting the system32 folder is catastrophic for Windows, detailing how core system files, drivers, libraries, and services impact login, hardware communication, and OS startup.

Learn how to ensure domain controller redundancy and seamless logon in an enterprise environment by using replication between domain controllers, handling outages, and troubleshooting connectivity through Azure or on-site servers.

Learn practical steps to troubleshoot domain server unavailability and user logon failures on Windows devices, using Active Directory, account enablement, and restoring deleted computers from the Administrative Center.

Learn how to troubleshoot password issues by unlocking accounts, resetting passwords, enforcing password change at next logon, and verifying identity to prevent impersonation in a help desk workflow.

Troubleshoot why 'user must change password at next logon' is greyed out in active directory by examining 'password never expires' settings and enabling the option during password resets.

Learn to fix Windows Update failures by using the troubleshooter, clearing the update cache, restarting services, running sfc and dism, and other recovery steps.