Computer Basics - Windows 7/10 - Desktop IT Support Training
28,328 students enrolled
Computer Basics - Windows 7/10 - Desktop IT Support Training
Troubleshooting basics course for IT helpdesk support technicians, fixes for printers, email & slow computers
28,328 students enrolled
Current price: $12.99
Original price: $19.99
Discount:
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This course includes
- 32 mins on-demand video
- Full lifetime access
- Access on mobile and TV
- Certificate of Completion
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What you'll learn
- If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
- If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
- A quick overview into GDPR and how it affects you as an end user
- How to setup network printer objects yourself
- How to correctly setup your monitors so they are the correct way around when moving your mouse
Requirements
- To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)
Description
Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows:
Physical Checks
When Your PC is Slow
Identify Your Operating System
Hostnames and IP address
Monitor Settings Overview
Who this course is for:
- People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support
Course content
Expand all
17 lectures
32:12
+
–
Programs, Data and the Internet
2 lectures
04:06
Finding programs and data
01:50
Internet browser overview
02:16
+
–
GDPR and Power Settings
2 lectures
04:10
GDPR Overview
02:20
Power Settings
01:50
+
–
Task Manager and Task Management Commands
2 lectures
03:44
Task Manager Utllity
01:40
Task Management Commands
02:04
+
–
Network Shares and Printers
2 lectures
04:12
Network Shares
02:12
Setting up your own printers
02:00
+
–
Email and Helpdesk Tickets
3 lectures
05:33
Microsoft Outlook Overview
02:15
Logging A Helpdesk Ticket
01:43
Bonus Lecture
01:35