Computer Basics - Windows 7/10 - Desktop IT Support Training
What you'll learn
- If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
- If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
- A quick overview into GDPR and how it affects you as an end user
- How to setup network printer objects yourself
- How to correctly setup your monitors so they are the correct way around when moving your mouse
Requirements
- To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)
Description
Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows:
Physical Checks
When Your PC is Slow
Identify Your Operating System
Hostnames and IP address
Monitor Settings Overview
Who this course is for:
- People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support
Course content
- Preview01:48
- Preview01:35
Instructor
![John Courtenay](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.0 Instructor Rating
- 3,875 Reviews
- 135,729 Students
- 15 Courses
I've had a passion for technology from a very early age and achieved Microsoft Certified Professional status in 2004. Over the last 5 years or so I've worked on both IT support and infrastructure support and have provided solutions to 1st line helpdesk staff on how to fix basic problems.