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30-Day Money-Back Guarantee

This course includes:

  • 32 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
IT & Software Operating Systems Computer Basics

Computer Basics - Windows 7/10 - Desktop IT Support Training

Troubleshooting & basic computer skills for IT helpdesk support technicians, fixes for printers, email & slow computers
Rating: 4.0 out of 54.0 (1,026 ratings)
39,482 students
Created by John Courtenay
Last updated 5/2020
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
  • If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
  • A quick overview into GDPR and how it affects you as an end user
  • How to setup network printer objects yourself
  • How to correctly setup your monitors so they are the correct way around when moving your mouse

Requirements

  • To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)

Description

Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows:


Physical Checks

When Your PC is Slow

Identify Your Operating System

Hostnames and IP address

Monitor Settings Overview

Who this course is for:

  • People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support

Course content

8 sections • 17 lectures • 32m total length

  • Preview01:48
  • Preview01:35

  • Preview01:48
  • Preview01:33

  • Preview02:04
  • Preview01:39

  • Finding programs and data
    01:50
  • Internet browser overview
    02:16

  • GDPR Overview
    02:20
  • Power Settings
    01:50

  • Task Manager Utllity
    01:40
  • Task Management Commands
    02:04

  • Network Shares
    02:12
  • Setting up your own printers
    02:00

  • Microsoft Outlook Overview
    02:15
  • Logging A Helpdesk Ticket
    01:43
  • Bonus Lecture
    01:35

Instructor

John Courtenay
Desktop Support Engineer
John Courtenay
  • 4.1 Instructor Rating
  • 4,597 Reviews
  • 167,259 Students
  • 16 Courses

I've had a passion for technology from a very early age and achieved Microsoft Certified Professional status in 2004. Over the last 5 years or so I've worked on both IT support and infrastructure support and have provided solutions to 1st line helpdesk staff on how to fix basic problems.

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