
Explore the essentials of iso/iec 17025:2017 for testing and calibration laboratories, covering quality management principles, competence, certification and accreditation, and the role of documented management systems for staff.
Define quality from the customer’s perspective and highlight conformance to requirements, first-time quality, and fitness for purpose to guide accredited laboratories in reliable results.
Explore quality concepts in a laboratory context, linking core, support, and management processes under ISO/IEC 17025:2017 to customer focus, from inquiry to reporting, and ensure reliable test results.
Understand quality concepts and how quality assurance provides confidence that quality requirements are fulfilled in laboratories. See how ISO/IEC 17025 guides good practices for reliable results.
Understand how inputs, processes and outputs drive testing performance under ISO/IEC 17025, mapping core, support and management activities, and recognizing internal and external customers and suppliers.
Explore nonconformance, corrective action, and risks under ISO/IEC 17025:2017, with root-cause analysis, turnaround time objectives, and continual improvement for customer focus.
Explore how ISO/IEC 17025 establishes a globally harmonized quality management framework for laboratory operations, including testing and calibration, proficiency testing, traceability, and accreditation.
Compare accreditation and certification for ISO 9001 and ISO 17025, highlighting third-party assessments with technical expertise, laboratory competence, and international mutual recognition.
Explore the structure of ISO/IEC 17025, including scope, normative references, terms, and core requirements (clauses 4–8), with emphasis on impartiality, risk to impartiality, and management resources.
Identify how ISO/IEC 17025 management requirements shape a quality management system, with policies, objectives, KPIs, impartiality and confidentiality, and ongoing reviews to drive improvement.
The current version of ISO/IEC 17025, entitled ‘Conformity assessment – General requirements for the competence of testing and calibration laboratories was published in 2017. It covers the application of quality management principles for laboratories who conduct sampling, test or calibration services.
This on-line training session has been designed to provide induction training in the content and an overview of ISO/IEC 17025 for laboratory, management and support staff who work in, or with testing laboratories who implement this standard. We plan to produce a similar course in the future to cover the specific requirements of calibration laboratories, although the basic requirements are the same.
The main course comprises a number of modules. We commence with some basic quality concepts applicable to any type of organisation, We then go on to discuss the role of ISO/IEC 17025 in relation to other related standards such as ISO 9001 and the concepts of certification and accreditation. The course then provides an overview of the requirements of the standard. Finally we will discuss the need for documented management systems and procedures and a summary of things you can do to contribute to the system and maintain your accreditation. At various points summaries are given to allow participants to consider where their own management system covers the requirements of the standard.
The course comprises presentation and graphic slides and quizzes to provide self assessment as the course progresses.
Included in the course is a graphical representation providing a quick reference to the key clauses of the standard which is available as a download and the key course slides can be downloaded as a reference for the future. These are accessible in Module 1 of the course as 'downloadable materials'.
Unfortunately we are unable to provide copies of the ISO/IEC 17025 standard for copyright reasons. It is not essential to have a copy of the standard, but they might find it a useful reference as the course progresses. This document is available for The International Organization for Standardization'.
Please note that some of the material in this course is shared with our ' Mastering ISO/IEC 17025' course which goes much further in depth about the standard.
If an additional examination is required, a separate quiz paper is available from info@qualimetric.co.uk together with a marking scheme to allow an evaluation of knowledge gained from the course.