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ISO9001:2015 Quality Management System

Name: ISO9001:2015 Quality Management System
Rating: 3.7 (20 reviews)

Elaborative Clause explanation with Case studies

Created byAryan Viswakarma

Last updated 8/2021

English

What you'll learn

The basics of concept of quality management system for ISO 9001:2015
All clasues explained elaboratly in simple English with Industry example
Difference between ISO9001-2008 and ISO9001 - 2015
Quality Management Principles Old Vs New
What is process and process approach ?
Plan, Do, Check, Act (PDCA) cycle and how it plays its role in ISO 9001:2015
Development of ISO and Risk Based Thinking
The clause structure and content of ISO 9001 and its implementation guideline
The purpose of a quality management system and of quality management system standards
The business benefits of improved performance as a result of a quality management system
Turtle Diagram and how to use it
Contingency plan and its case study
Risk Assessment Method and Criteria
Risk Assessment Real World Case Study
QMS Document Control Matrix
Difference between Repair and Rework
Quality Management System 'Applicability' or Clause Exclusions

Course content

6 sections • 31 lectures • 6h 51m total length

Why QMS and Benefits ?6:47
Explore why a quality management system (QMS) is essential for any organization, detailing how defining, controlling, and improving processes boosts efficiency, reduces waste, and ensures consistent, customer-focused results.
How to implement QMS8:50
Learn to implement ISO 9001:2015 quality management systems by designing and building processes, deploying, controlling, measuring, and continually improving, with emphasis on internal audits and aligning with customer needs.
Difference between ISO9001-2008 and ISO9001 - 20154:46
Compare ISO 9001:2008 and 2015, noting the new context of the organization, split leadership and planning, expanded resource support, and a ten-clause structure spanning product and service operations.
Difference between Process and Process Approach10:14
Define a process as interrelated activities that convert inputs into outputs using resources and monitor effectiveness and efficiency. Adopt the process approach to identify, implement, manage, and continually improve processes.
(P5) PDCA Cycle in ISO90013:48
Explore the pdca cycle in iso 9001, outlining the plan, do, check, and act phases across clauses 4–7 planning, 8 operation, 9 performance evaluation, and 10 improvement.
(P8) Development of ISO and Risk Based Thinking8:30
Explore how iso 9001:2015 shifts from process approach to risk based thinking across the product life cycle, and quantify and mitigate risks using pdca and the six ms.

(P6)Different Terminologies Old Vs New6:53
Explore terminology differences from ISO 9001:2008 to ISO 9001:2015, including products and services, documented information, environment for operation, monitoring resources, and externally provided products and services.
(P7) Quality Management Principles Old Vs New10:56
Compare eight ISO 9001 quality management principles with the seven in 2015, noting shifts to customer focus, leadership, engagement of people, process approach, evidence-based decisions, continual improvement, and relationship management.
Clause 1 (Scope)9:51
Define the boundary of the quality management system under ISO 9001:2015 and show how it applies to organizations, with automotive supplements in 16949 covering design, production, and supply chain.
Clause 2 (Normative Reference)8:33
Explore normative references in ISO 9001:2015, including fundamentals and vocabulary from nine thousand two thousand fifteen, and examine automotive industry supplements and control plan references.
ISO9001 - Clause 4.0 Context of the organisation23:58
Identify organization's context by evaluating internal and external issues and interested parties, define scope of the quality management system, and outline its processes with inputs and outputs.
QMS -ISO9001 - Leadership Clause 5.016:25
Top management demonstrates leadership and commitment, taking accountability for the quality management system and aligning policy and objectives with the organization’s context and strategic direction through integration into business processes.
ISO 9001-Clause 5.2 and 5.3 (Policy and Organizational Roles)14:42
Top management establishes the quality policy aligned with purpose and direction. It provides a framework for objectives and continual improvement, and ensures roles and responsibilities are documented and communicated.
QMS - ISO 9001 -Clause 6.0 (Planning)19:57
Explore ISO 9001 clause 6 planning: address risks and opportunities, set aligned quality objectives, and plan changes to the quality management system.
QMS - ISO9001 -Clause 7.0 (Support)13:45
This lecture explains clause 7.0 on support, covering resources, competency, awareness, communication, and document information. It emphasizes infrastructure, environment, and organization knowledge for consistent quality and production continuity.
QMS -ISO9001- Clause 8.1-8.2 (Operational Planning)14:54
Explore ISO 9001 clause 8 on operational planning and control, covering production and service provision, outsourced processes, process criteria, resources, changes, and nonconforming output.
QMS- ISO9001- Clause 8.3 -8.4 (Design and Development)8:47
Explore planning design and development under ISO 9001 clause 8.3-8.4, including design inputs, functional and performance requirements, verification, validation, and external provider controls.
ISO9001- Clause 8.5 -8.7 (Production and Service Provision)10:24
Ensure preservation of product quality along the value chain by identifying customer requirements, packaging and handling, and choosing suitable transport; manage changes, control releases, and address nonconformities with documented actions.
ISO9001 - Clause 9.0 Performance Evaluation22:08
Explore ISO 9001:2015 clause 9.0 performance evaluation, detailing monitoring, measurement, analysis and evaluation, internal audits, and management review to ensure effective quality management and continuous improvement.
QMS- ISO9001- Clause 10.0 Continual Improvement17:07
Explore clause 10 on continual improvement in ISO 9001, covering general improvement, nonconformities and corrective actions, preventive actions, and strategies to enhance product quality, delivery, and customer satisfaction.

Terms & Definitions - IATF16949 - Part1 - (20 min)20:32
Learn core terms and definitions from ISO 9001:2015 and IATF16949 Part 1, including top management, stakeholders, customers, processes, quality assurance and control, and continual improvement.
Terms and Definition - Part II20:30
Explore ISO9001:2015 terms and definitions, including obligatory and statutory requirements, nonconformity and conformity, output, product and service, data, information, documents, quality manual, and audits, with preventive and corrective actions.

Contingency Plan11:09
Identify and assess internal and external risks to manufacturing processes and infrastructure; establish an ISO 9001:2015 contingency plan with stakeholder notification, periodic testing, and annual management reviews.
Contingency Plan Case Study18:52
Explore a real-world contingency plan case study from an automotive setting, detailing action plans, responsibilities, and backups for abnormal conditions across general, transport, manpower, machine, customer, and computer system contingencies.

What is Process Audit and Why to do it?10:22
Explore how manufacturing process audits ensure compliance with the control plan and SOPs, assess risk-based thinking, and verify corrective and preventive actions under ISO 9001 and 16949.
Quality Management System 'Applicability' or Clause Exclusions11:29
Explore ISO 9001:2015 exclusions and applicability via annexure eight point five, showing how size, complexity, and risk influence exclusions, with emphasis on documented information and externally provided products and services.
How to Make Process Audit Plan4:40
Learn to build an annual ISO 9001:2015 process audit plan, detailing parts and models, monthly planning vs actuals, with qualified auditors and approval workflow.
Process Audit Check Sheet "Case Study"20:54
Explore a practical process audit checklist case study that guides auditors through a 21-point evaluation of process control standards, parameters, records, calibration, maintenance, identification, traceability, customer complaints, and continuous improvement.

What is Turtle Diagram and How to use this?21:36
The turtle diagram is a flexible tool in quality management that maps inputs, outputs, process steps, resources, personnel, and performance indicators to define and improve processes under ISO 9001:2015.
Case Study - "Document Control Matrix"18:50
Explore how ISO 9001:2015 guides document control through a case study of a document control matrix, detailing master copy, control copy, uncontrolled copy, reference copy, retention, and disposal.
Difference between Repair VS Rework11:34
Differentiate repair from rework in ISO 9001:2015 quality management by applying risk analysis to decide when to rework non-conforming products versus repair, with drilling and patching examples.
Practice Test

Requirements

Be able to read and understand English
No previous knowledge of QMS is required
Basic knowledge of quality concepts

Description

What is Quality Management System?

A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.

ISO 9001:2015, the international standard specifying requirements for quality management systems, is the most prominent approach to quality management systems. While some use the term "QMS" to describe the ISO 9001 standard or the group of documents detailing the QMS, it actually refers to the entirety of the system. The documents only serve to describe the system.

Course Objectives

To provide students with the knowledge and skills to understand, implement and maintain the latest quality management system standard ISO 9001:2015

Prerequisites

There is no prerequisite for this program.

Who Should Attend?

This course is ideal for those who are directly and indirectly involved either in the implementation or maintenance of the system or part of the system., including department managers, supervisors, quality representatives, engineers, and administrative staff who have a focus on business improvement, performance and profitability.

Benefits of Implementing QMS

· Defining, improving, and controlling processes

· Reducing waste in the system

· Preventing errors and defects

· Reduction in costs

· Facilitating and identifying training opportunities

· Motivation of people at all levels

· Setting organization-wide direction

· Communicating a readiness to produce consistent results

Who this course is for:

Anybody willing to learn Quality Management System
Students
Industry Professionals
Supervisors
Engineers

ISO9001:2015 Quality Management System

What you'll learn

Explore related topics

Course content

Introduction to Quality Management System6 lectures • 43min

Section 2: Understanding ISO9001:2015 Clauses14 lectures • 3hr 18min

Clause 3 (Terms and Definitions)2 lectures • 41min

Contingency Plan2 lectures • 30min

Process Audit4 lectures • 47min

Additional Support Modules3 lectures • 52min

Requirements

Description

Who this course is for: