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ISO 9001:2015 Quality Management System Basics
Rating: 4.4 out of 5(633 ratings)
7,963 students

ISO 9001:2015 Quality Management System Basics

This course covers basics of Quality Management System
Created byOffice Intro
Last updated 2/2022
English
English [Auto],

What you'll learn

  • ISO 9000:2015 most needed and critical definitions
  • What are the Quality Management Principles
  • Leadership role in ISO 9001
  • Understand the requirements of ISO 9001:2015 standard in plain and simple language

Course content

1 section • 12 lectures • 1h 49m total length

  • What is Quality, Quality Control and Quality Assurance ?6:45

    Explore how quality means meeting design requirements and satisfying customer needs, and learn how quality control inspects products while quality assurance builds the processes that ensure consistent, high standards.

  • What is a Quality Management System ?8:31

    Explain what a quality management system is and how ISO 9001:2015 helps organizations meet customer requirements, manage cost of quality, and ensure auditable design, production, and service quality.

  • Quality Manual and Quality Policy12:43

    Define and implement a quality manual and quality policy to guide an ISO 9001:2015 quality management system, detailing structure, responsibilities, processes, and policy statements.

  • What is Quality Process9:14

    Learn how a quality process, defined by ISO 9001, uses resources to transform inputs into outputs, with a defined purpose, owners, targets, inputs, controls, and hierarchical process maps.

  • What is a Quality Plan8:44

    Define a quality plan as a set of documents that specify standards, practices, resources, specifications, and activity sequences to record requirements and monitor quality for a product, service, or contract.

  • What is a Quality Procedure7:19

    Quality policies guide quality procedures to implement primary and secondary processes with clear, concise instructions, supported by flowcharts and robust document control.

  • What is a Work Instruction7:16

    Define work instructions as documented information that details duties, how to perform tasks, and expected results, with clear scope, responsibilities, and references, reviewed for accuracy and consistency.

  • Who Controls Quality in an Organisation11:58

    Explain who controls quality and how quality management spans policy, planning, control, assurance, and improvement across design, manufacturing, acceptance, in-service, and end of life.

  • What are the purchasers and suppliers responsibilities7:18

    Understand purchaser and supplier responsibilities within ISO 9001 quality management, ensuring consistent right quality, clear specifications or drawings, and conformance certification.

  • Quality management and computer technology6:29

    Leverage computer technology to centralize documented information, enable controlled access, and streamline quality management processes. Utilize process mapping, hyperlinks, and intranet communication to boost efficiency and compliance.

  • The history of Quality Standards12:30

    Explore the history of quality standards from medieval guilds to ISO 9001:2015, and learn how leadership, risk management, and integration shape modern quality management systems.

  • Who Produces Quality Standards10:46

    Explore how international quality standards are produced by ISO, IEC, and ITU through member bodies, with ISO 9001 serving as the global benchmark for business efficiency.

Requirements

  • No prerequisite for this course
  • Just remove some myths you knew about ISO and Quality and be ready to have a new Journey

Description

After completing this course, you will have a solid understanding of the ISO 9001:2015 standard. Each clause of the standard is explained in a simple-to-understand language.

One major concept that will be discussed and fully explained also is the Process approach and how this can help you to Plan, Do, Check and Act (Continually Improve) any Process that you will be working on or even designing (new process)

Another critical aspect that is considered the biggest change in the new ISO 2015 version is the context of the organization, we will be demystifying it to know the importance of identifying the External & Internal issues, Interested parties plus their needs and expectations (what is the difference between a need and an expectation also), Risks and opportunities and the relation with SWOT analysis. We will be using those aspects to understand the Strategic planning process, Vision, Mission, Strategy Map, and its integration with the Quality Management System and process approach.


Learning Objectives:

  • Describe the ISO 9001 Quality Management System (QMS)-Requirements standard and development process

  • Identify ISO 9000:2015 QMS terms

  • Describe the intent and requirements of ISO 9001:2015

  • Determine the evidence needed to demonstrate conformity to ISO 9001:2015

  • Apply the process approach and Plan-Do-Check-Act (PDCA) methodology

  • Evaluate documented information required by ISO 9001:2015 and the interrelationships between the quality processes, quality planning, policy, and objectives

  • Apply the principles, processes, and methods of auditing

  • Demonstrate the activities involved in preparing for an audit

  • Determine an effective audit in the context of the auditee’s organizational situation

  • Apply effective audit skills and practice personal behaviors necessary for effective and efficient conduct of a management system audit


Prerequisites:

All attendees are required to bring their own copy of the ISO 9001:2015 Quality Management Systems – Requirements. Copies will not be provided for you.


Format

The instructor-led, virtual format of this course provides a hands-on experience that allows you to apply the skills and concepts covered in the course. The virtual setting eliminates the need for travel and allows you the convenience of participating from your work or from your home.


Materials

Digital course content


Who this course is for:

  • Students

  • All Employees

  • Top Management - Leaders

  • Quality Assurance Managers/Employees

  • Quality Control Managers/Employees

  • Quality Auditors

  • Anyone interested in understanding the real ISO 9001 objective(s) and application

  • Individuals that really like to have an analytical mindset

  • New business owners

  • Entrepreneur

Who this course is for:

  • Anyone in quality management field
  • Quality Managers and other quality function employees
  • Employees actively engaged in developing and implement a QMS
  • Employees leading the effort of upgrading the QMS from ISO 9001:2008 to ISO 9001:2015

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