ISO 9001:2015 Quality Management System Auditor Course
4.3 (2,743 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
8,087 students enrolled

ISO 9001:2015 Quality Management System Auditor Course

How to audit or implement a Quality Management System as per ISO 9001:2015
4.3 (2,743 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
8,087 students enrolled
Last updated 4/2020
English [Auto]
Current price: $30.99 Original price: $44.99 Discount: 31% off
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This course includes
  • 3.5 hours on-demand video
  • 64 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Understand ALL the requirements of ISO 9001:2015
  • Audit a Quality Management System as per ISO 9001:2015
  • Implement a QMS according to ISO 9001:2015
  • Plan, perform and report QMS Audits
  • Master the world's no. 1 management system standard
  • No previous knowldege is required.
  • Familiarity with QMS and ISO 9001 previous version is helpful

My course explains in "plain English" all the requirements of ISO 9001:2015 discussing the intent of each sub-clause of the standard, offering solutions that can be used for the implementation of a quality management system along with examples and, of course, offering guidance on how to audit a quality management system - be it internal or external audit.

After going through all the lessons in my course you will have a perfect understanding of ALL the requirements of ISO 9001:2015, will be able to implement a Quality Management System or to make an audit for a quality management system.

My course has a structure that includes 3 parts:

- the first part is an introduction - it speaks about the ISO 9000 family, a short history of the quality management and two concepts from ISO 9001 that I find to be the most relevant - process approach and risk based thinking;

- the second part of the course is a detailed explanation of all requirements of ISO 9001:2015 - it follows the structure of the standard so we will be discussing about the: context of the organization, leadership, planning, support, operation, performance evaluation and improvement

- the third and last part of my course is about management system auditing in general - it speaks about the principles and types of management system audits, concepts like audit scope and criteria, audit teams, audit objectives, non-conformity, audit plans and reports.

All the key requirements of ISO 9001:2015 are being explained like: context of the organization; risks and opportunities; QMS scope; quality policy and objectives; infrastructure; competence; awareness; measuring and monitoring resources; documented information; design and development; customer communication; reviewing customer requirements; property belonging to customers or external providers; preservation; control of externally provided processes, products and services; identification and traceability; post-delivery; release of products and services; nonconforming outputs; customer satisfaction; internal audit; nonconformity and corrective action or management review. 

The course DOES NOT ONLY READ THE REQUIREMENTS OF ISO 9001:2015 but it speaks about the intent of each requirement, gives examples and solutions for the implementation. It is a great tool for auditing or implementing a Quality Management System.

If you are working with ISO 9001 in your day-to-day business or you want to know about quality management and take advantage of the opportunities in this sector - this course is the full package that you need.

You will get from here condensed information (in almost 4 hours you get all the key information that you would obtain from classical training in 5 days), you learn in your own time and you can get back to the information whenever you need it.

Who this course is for:
  • Quality Auditors
  • Consultants for management systems
  • People involved with quality management in their companies
  • Quality engineers
  • QA/QC specialists
  • Quality managers
  • Professionals looking to transit from ISO 9001:2008 to ISO 9001:2015
  • Quality professionals
  • Quality analysts
Course content
Expand all 61 lectures 03:24:28
+ ISO 9001 standard and general aspects
9 lectures 33:01

About the intent of the course and its structure.

Preview 02:23

Short history of ISO 9001 and quality management.

A few words about ISO 9001

ISO standards related to ISO 9001 - ISO 9000, ISO 9002, ISO 9004, ISO 19011.

The APG - Audit Practices Group.

The ISO 9000 family

What is a process.

What is the Plan-Do-Check-Act (PDCA) cycle.

Process approach

What is risk and what is the concept of risk based thinking in the view of ISO 9001.

Risk based thinking

About the internal and external issues relevant to the purpose and strategic direction of the organization.
How to audit the context of the organization.

Understanding the organization and its context

Identify the interested parties and their needs and expectations.

Needs and expectations of interested parties

How to define the scope of the QMS.

What requirements can be considered not applicable.

The auditor's approach on the scope of the QMS.

Determining the scope of the management system

The elements of a QMS process.

The difference between maintain and retain documented information.

Quality management system and its processes
+ Leadership
4 lectures 11:12

About top management involvement for the QMS.

How to audit top management commitment.

Preview 03:37

About ensuring that customer requirements are understood and met and the focus on customer satisfaction is maintained.

How to audit customer focus during QMS audits.

Customer focus

The requirements for the quality policy.

Auditing the quality policy.

Establishing and communicating the quality policy

About assigning roles and responsibilities for the quality management system and how to audit this requirement.

Organizational roles, responsibilities and authorities
+ Planning
3 lectures 20:28

Risk management concept.

Examples of techniques to identify risks and take actions to address them.

Examples of risks and opportunities.

What options an organization has to address risks and opportunities.

How to audit risks and opportunities during a QMS audit.

Actions to address risks and opportunities

Setting quality objectives.

Requrements for the quality objectives.

Plans to achieve quality objectives.

How to audit quality objectives during a QMS audit.

Quality objectives and planning to achieve them

A few words about the management of change in an organization.

Planning of changes
+ Support
10 lectures 31:15

General aspects about the resources needed for the quality management system.


Providing the needed human resources for the operation of processes.


Providing and maintaining the infrastructure.

Auditing the requirements about infrastructure during a Quality Management System audit.

Preview 02:51

About the human factors and physical factors that form the environment for the operation of processes.
Auditing the environment for process operation.

Environment for the operation of processes

Resources to monitor the conformity of products and services.
Equipment for monitoring and measuring - including requirements about traceability including calibration and verification.

Auditing monitoring and measuring resources.

Monitoring and measuring resources

Sources of knowledge in an organization.

Organizational knowledge

Determining the needed competence for personnel of the organization.

Ensure that persons are competent.

Taking actions to acquire needed competence and evaluating the effectiveness of those actions.

Auditing the competence aspects during a QMS audit.


How to ensure the awareness of personnel.

Auditing awareness during a QMS audit.


Defining what, when, with whom, how to communicate and who is responsible for the communication process in an organization.


The requirements for documented information as part of the quality management system according to ISO 9001:2015.

Maintain and retain documented information.

Controls for the documented information.

Auditing the quality management system documentation.

Documented information
+ Operation
19 lectures 01:03:57

Plan, implement and control the processes necessary for the provision of products and services.

Operational planning and control

About ensuring clear and efficient communication with customers.

Auditing customer communication.

Customer communication

About how to identify customer requirements with regards to products and services.

Auditng the process to determine customer requirements.

Determining the requirements for products and services

About reviewing customer requirements to reduce the risk of making commitments without proper care.

How to audit the process of customer requirements reviiew during a QMS audit.

Reviewing the requirements for products and services

General aspects about the design and development processes in an organization, according to ISO 9001:2015

Design and development of products and services

About the planning of design and development to determine stages and controls of this process.

Verification, validation, resources, interfaces and other elements to take into consideration when planning the design and development processes.

Design and development planning

About input elements to design and development - like functional requirements, information from previous similar projects, etc.

Design and development inputs

Controls to design and development - review, verification, validation.

Design and development controls

Elements generated from the design and development processes. The outputs of design and development.

Design and development outputs

How to control the changes to design and development.

Auditing the requirement of ISO 9001:2015 Design and development of products and services.

Design and development changes

Determining and applying controls for externally provided products and services.

Supplier evaluation, selection and monitoring.

Communication with external providers with regards to the products and serivces ordered.

Auditing the control of externally provided processes, products and services during a Quality Management System audit according to ISO 9001:2015.

Control of externally provided processes, products and services

General requirements to ensure production and service provision processes are performed in controlled conditions.

Control of production and service provision

How to ensure the identification and traceability of products and services.

Auditing the organization's capability to ensure identification and traceability of its products and services.

Identification and traceability

About the requirements to protect goods that represent property of customers or external providers and actions in case this property is lost, damage or found unuseful.
Auditing the controls on the property of customers and external providers.

Preview 03:18

About the requirements to preserve the conformity of products and services.


About post-delivery activities - like customer communication, installation, warranty, maintenance or recycling.

Auditing the post-delivery activities during a QMS audit.

Post-delivery activities

About the actions to control changes to the production and service provision processes to ensure products and services continue to conform to requirements.

Control of changes

How to ensure products and services meet requirements before releasing them.

Auditing the release of products and services.

Release of products and services

About the management of nonconforming products and services.

How to audit the process to handle nonconforming products and services during a QMS audit.

Control of nonconforming outputs
+ Performance evaluation
5 lectures 17:14

Determining what to measure and monitor.

Evaluating the performance and the effectiveness of the QMS.

Auditing the process to monitor, measure, analyze and evaluate during a QMS audit.

Monitoring, measurement, analysis and evaluation

About monitoring customer perception.

Collecting information on customer satisfaction.

Review the information on customer satisfaction.

Auditing customer satisfaction as per ISO 9001:2015.

Customer satisfaction

About analysing and evaluating the data collected through monitoring and measuring.

Analysis and evaluation

Planning and performing internal audits of the quality management system.

Requirements for the auditors performing internal audits.

Internal audit

On the periodic review of the QMS performed by top management.

Input and output elements to the management review.

How to audit the management review requirement of ISO 9001:2015.

Management review
+ Improvement
3 lectures 08:19

General aspects on the improvement of the Quality management system.


The process of managing nonconformities.

Implementing corrective actions and evaluating their effectiveness.

Auditing the requirements of ISO 9001 about nonconformities and corrective actions.

Nonconformity and corrective action

About the continual improvement of the suitability, adequacy and effectiveness of the quality management system.

Continual improvement
+ Management system auditing
8 lectures 19:02

What is a management system audit.

Principles of management system auditing.

Management system auditing

About internal audits, second party audits and third party audits.

Definition of audit client and auditee.

Types of management system audits

Key elements of any management system audit - objectives, scope and criteria.

Audit scope, objectives and criteria

A few aspects about the audit team performing a management system audit.

Audit team

Specific audit documents - plans, checklists, nonconformity forms.

Audit plan and working documents

Opening and closing meetings.

Methods to collect information during a management system audit.

Audit activities

What is a nonconformity.

How should nonconformities be reported.

Major and minor nonconformities and opportunities for improvement.


What should the management system audit report include.

Audit report
ISO 9001:2015 Quality Management System Auditor
9 questions