ISO 9001 Quality Management Systems Overview

Name: ISO 9001 Quality Management Systems Overview
Rating: 4.3 (142 reviews)

Basics of a quality management system

Last updated 8/2020

English

What you'll learn

Students can expect to learn how a Quality Management System (QMS) is created and maintained. We'll discuss high-level concepts of a QMS and detail why these concepts are important to any organization.
We'll also provide highlights of the ISO 9001 Quality Management System standard

3 sections • 16 lectures • 37m total length

Introduction1:30
This video lists the 7 quality management principles and details the instructor background

Customer Focus1:39
Discover how customer focus drives sustained success by meeting current and future needs and delivering value at every interaction, boosting satisfaction, loyalty, reputation, market share, and revenue.
Leadership1:01
Engagement of People1:21
Using the Process Approach2:21
Improvement1:08
Pursue ongoing improvements to sustain performance, adapt to change, and boost customer satisfaction by enhancing processes, addressing root causes, and applying prevention and corrective actions, including incremental and breakthrough improvements.
Evidence Based Decision Making1:23
Adopt evidence-based decision making by analyzing data from multiple inputs to improve objectivity, manage uncertainty, understand cause and effect and unintended consequences, and demonstrate past decision effectiveness for enhanced performance.
Relationship Management1:24
Quality Management Principles Quiz

Clause 4 Context of the organization2:53
Clause 5 Leadership2:31
Clause 6 Planning2:45
Clause 7 Support3:45
Clause 8 Operations6:08
Clause 9 Performance Evaluation2:30
Explore clause 9 performance evaluation, including monitoring, measurement, analysis and evaluation, customer satisfaction, internal audits, risks, external providers, and management review, all driven by evidence-based decision making.
Clause 10 Improvement2:45
ISO 9001 Quiz
Opportunities in Quality2:45

This course is designed for beginners, giving you the opportunity to determine if quality systems are for you... without breaking the bank to find out. Many courses charge up to $400 for an 8 hour introductory class

Considering a career in quality?

This is the course for you! Covered are the principles of a quality management system:

We discuss each of these principles, their importance to any organization's overall health, and the key benefits of utilizing these principles.

Additionally, we provide an overview of each of the clauses in the ISO 9001 quality management system standard.

And, as a bonus, we've added a lecture describing several opportunities available within a company's quality management system.