
Discover how ISO 9001:2015 guides a quality management system to boost customer satisfaction and competitive advantage, while clearly explaining each clause in order to improve business processes.
Explore the quality management system framework and ISO 9001:2015 essentials, including policy, manuals, records, procedures, data management, and PDK-driven deployment, control, review, and continuous improvement toward customer satisfaction.
History traces guilds in the industrial revolution within quality management systems. It covers World War II military standards, sampling, Japan's quality revolution, and rise of total quality management with transparency.
Explore the seven quality management system principles, including customer focus, leadership, engagement of people, process approach, continuous improvement, evidence-based decision making, and relationship management, to boost quality and customer satisfaction.
Explore the foundational first three clauses of ISO 9001:2015 quality management system and why you must read all clauses before clause four, then reread until you can explain them clearly.
Understand the strategic decision to implement a quality management system, align with ISO 9001:2015, and apply a process approach with PDCA and risk thinking while integrating other management systems.
Identify internal and external issues and interested parties to define the scope of your quality management system, apply risk-based thinking, and implement a process-based, improved QMS aligned with ISO 9001:2015.
Lead with clear leadership and commitment to the quality management system, communicating the quality policy, objectives, and customer focus throughout the organization. Define roles, responsibilities, and authorities; empower continuous improvement.
Plan and address risks and opportunities by analyzing context and interested parties. Establish measurable quality objectives aligned with policy, using the smart framework.
Explore clause 7 of ISO 9001:2015, detailing resources, competence, awareness, and documented information to sustain an effective quality management system.
Explore clause eight of ISO 9001:2015, detailing operational planning and control, determining product requirements, design and development controls, supplier management, production and service provision, release, and handling nonconforming outputs.
Explore how to monitor and measure a quality management system under ISO 9001:2015, conduct internal audits and management reviews, and drive continual improvement through corrective actions and customer feedback.
Choose an accredited ISO 9001:2015 certification body, compare certification approaches, and plan for audits and ongoing improvement to achieve and maintain certification.
Establish an internal audit program aligned with ISO 9001:2015 by appointing an executive champion and training internal auditors. Expand participation across the organization to drive root cause analysis and continuous improvement.
This is the course you need to understand the exact principle and application of every clause and requirement of ISO 9001:2015. I will take you by the hand and lead you through each and every sub-clause so that you not only understand what the requirement is but exactly how it works in a real life organization!
INCLUDED AT THE END OF THE COURSE IS A TEST SO YOU CAN SEE EXACTLY WHERE YOU STAND WITH YOUR KNOWLEDGE AND EXPERTISE OF ISO 9001:2015
With the knowledge you will learn in this course you will be able to plan and implement real QMS solutions in any organization. You will also have the skills and understanding you need to consult, perform, and report on an internal or external audit.
Each lesson of this course is carefully designed to teach you the substance you need in plain English without fluff or filler. This no-nonsense course gives you everything you need and none of what you don’t. By simply following along, you will gain a perfect understanding of each and every requirement of ISO 9001:2015 so you can act with confidence and advance your career.
THIS IS NOT A COURSE THAT SIMPLY REPEATS THE REQUIREMENTS AND CLAUSES, BUT RATHER IT TEACHES YOU HOW THEY WORK AND HOW TO APPLY THEM IN THE REAL WORLD. You will learn with real life examples and easy to follow explanations that will leave you with a crystal clear understanding of this extremely important ISO standard. If you want to learn how to audit or implement a Quality Management System in any organization, this is the course you have been looking for.
Whether you are already working with ISO 9001 in your current position, or you are looking to pivot your career in this direction, this course will arm you with the knowledge and skills you need to succeed. Invest in yourself, your career, and your organization when you grab this course today!