
Explore ISO/IEC 27035, a playbook for detecting, managing, and learning from security incidents, with principles, guidelines, and sector and technology adaptations.
Clarify the distinctions between event, incident, and weakness in ISO/IEC 27035 to enable accurate classification and stronger security posture, driving incident management workflows and metrics such as MTTD and MTTR.
Explore threats, risks, and impacts in incident management by evaluating likelihood and impact across confidentiality, integrity, availability, plus safety, legal, and privacy consequences for balanced responses.
Explore a phish-to-breach scenario guided by ISO IEC 27035, detailing identification, triage, containment, eradication, and recovery, with evidence logging and lessons learned for future defense.
Establish a chartered ICERT/CSIRT with a defined mission, scope, and escalation authority; publish a service catalogue with SLAs; secure executive sponsorship and cross-functional integration; develop runbooks and conduct tabletop drills.
Define and coordinate incident manager, handler, and comms lead roles to ensure fast, compliant response with clear responsibilities, backups, and standardised handovers.
Learn how segregation of duties, independent oversight, and clear escalation paths protect incident management credibility, ensure objectivity, and support compliant, transparent post-incident reviews.
Integrate vendors, MSSPs, and cloud providers under ISO IEC 27035 with clear responsibilities, secure evidence sharing, and SLAs. Maintain governance through onboarding, testing, and offboarding to ensure accountability.
Build a practical RACI for incident management in a 500-employee organization by mapping activities to the ISO/IEC 27035 lifecycle, assigning r/a/c/i roles, and validating with tabletop exercises and runbooks.
Map assets and data to prioritize incident readiness with a living criticality map and monitoring. Classify data types (PII, PHI, IP or financial), assign owners, and set RTO/RPO.
Master external communications during incidents by designating a single spokesperson, coordinating with regulators, customers, media, and law enforcement, and using pre-approved templates to ensure compliance and credibility.
Design a concise one-page executive brief template for high-pressure incidents, outlining essential facts, impact, actions, and next steps, with clear headers, versioning, and stakeholder contacts for rapid leadership decision-making.
Convert incident and audit lessons into a 90-day plan with three 30-day sprints, prioritizing, planning, executing, and reviewing measurable improvements for ISO IEC 27035, with clear ownership and rapid wins.
Apply ISO/IEC 27035 principles to detect Magecart card skimming, mitigate bot abuse with waf and anti-bot playbooks, and plan rollback with pre-approved comms templates for peak-season outages.
Disclosure: This course contains the use of artificial intelligence.
This course on ISO/IEC 27035 helps you understand internationally recognized best practices for security incident management, cybersecurity incident response, information technology security, incident assessment, and continual improvement. Whether you are new to ISO standards, cybersecurity, or information security management, this beginner-friendly course provides a practical introduction to the ISO/IEC 27035 international standard and its real-world application.
This course is designed to help learners of all backgrounds understand and apply ISO/IEC 27035 principles in real-world organizational environments. Whether you're working in cybersecurity, information technology, risk management, compliance, governance, or simply looking to strengthen your knowledge of information security, this course provides a solid foundation in security incident management with a focus on practical application rather than theory alone.
You’ll learn the complete security incident management lifecycle defined within ISO/IEC 27035, including governance structures, organizational roles, preparedness activities, incident detection, reporting, assessment, classification, prioritization, response, containment, communication, and continual improvement. The course also explores industry-specific examples and practical scenarios to reinforce learning.
Designed specifically for beginners, this course offers clear explanations, practical examples, and easy-to-follow lessons that make complex cybersecurity concepts understandable. No previous experience with ISO standards is required.
What You'll Learn
• Understand the principles and framework of ISO/IEC 27035
• Learn the complete security incident management lifecycle
• Establish governance structures, roles, and responsibilities
• Implement incident detection, reporting, and intake processes
• Assess, classify, and prioritize security incidents effectively
• Apply incident response, containment, and forensic concepts
• Manage communications with stakeholders during incidents
• Develop metrics and continual improvement practices
Course Features
• Comprehensive lessons covering all major ISO/IEC 27035 topics
• Beginner-friendly explanations with practical examples
• Coverage of governance, readiness, response, and improvement activities
• Real-world incident management scenarios and case studies
• Industry-specific examples to strengthen practical understanding
• Easy-to-follow format suitable for learners from any background
• Accessible on mobile, desktop, or tablet
Who This Course Is For
• Beginners interested in information security and cybersecurity
• IT professionals seeking knowledge of incident management standards
• Information security practitioners and analysts
• Risk, governance, and compliance professionals
• Students preparing for cybersecurity careers
• Anyone interested in understanding international security standards
This course serves as an ideal introduction to ISO/IEC 27035 and security incident management practices. Whether you're starting your cybersecurity journey, supporting organizational incident response activities, or seeking a better understanding of international standards, you'll leave with the confidence to understand and apply security incident management principles effectively.
Disclosure: This course contains the use of artificial intelligence for clear voiceovers.