ISO 20000-1 IT SMS - Fast Track to IT Service Awareness
What you'll learn
- Understand why the ISO 20000-1 standard exists and where it fits in the world of IT Service Management (ITSM).
- Get an overview of the standard’s layout and the intent of each major section.
- Discover how adopting the standard improves service quality, efficiency, and customer satisfaction.
- Gain awareness of how this standard works with ITIL, and other frameworks.
Requirements
- No prior knowledge of ISO standards or IT Service Management is needed
- Access to a computer or mobile device with internet connection
Description
Are you new to IT Service Management (ITSM) and looking to quickly understand what ISO 20000-1 is all about? This awareness-level course is designed to help professionals, students, and organizational staff gain clarity on ITSM fundamentals through the lens of the internationally recognized ISO 20000-1 standard.
Whether you're part of an IT team, a manager, or simply exploring service management standards, this course offers a concise and clear introduction without overwhelming technical jargon.
What You'll Learn
What ISO 20000-1 is and why it's important in today's IT-driven organizations
Key principles and terminology of IT Service Management (ITSM)
The structure and main clauses of ISO 20000-1
Benefits of adopting ISO 20000-1 for organizations
Overview of other frameworks
Who Should Take This Course?
This course is perfect for:
IT staff and support teams needing foundational knowledge
New employees in IT service-related roles
Managers or supervisors overseeing IT services
Students or job seekers preparing for roles in ITSM
Anyone seeking to understand ISO 20000-1 without diving into deep audits or implementation work
Course Format
Course Type: Awareness (Introductory Level)
Learning Style: Bite-sized videos, visual aids
Why Enroll?
Learn anytime, anywhere at your own pace
No prior knowledge required
A great first step before moving to advanced or implementation-level courses
Taught in clear, practical language by ISO-trained professionals
Start Your ITSM Journey Today!
Gain the awareness you need to confidently engage in ISO 20000-1 conversations and support service excellence in your organization.
Enroll now and take your first step into the world of IT Service Management with ISO 20000-1!
Who this course is for:
- Who want to understand the foundational principles of IT Service Management.
- Who need quick, structured awareness of ISO 20000-1 and its relevance.
- Who oversee IT services and want to align with global service management standards.
- Looking to add ISO 20000-1 awareness to their skill set and boost their resumes.
- Especially those looking for a fast, beginner-friendly introduction without technical overload.
Instructors
- 4.1 Instructor Rating
- 2,180 Reviews
- 35,461 Students
- 24 Courses
S. M. Waqas Imam is an Industrial Engineer with extensive experience in the industry, specializing in Information Security, Quality, Health, Safety, Environment (QHSE) since 2010. He initially was employed in different companies and ensuring compliance with their management systems was the primary job. Then he offered his services independently to various companies as Freelancer. He is dedicated to enhancing operational efficiency, ensuring compliance with international standards and information security, and safeguarding information assets.
Certifications & Courses:
- Certified IRCA CQI Lead Auditor for ISO 27001, ISO 13485, ISO 9001, ISO 14001, and ISO 45001 management system standards.
- Certified IOSH Managing Safety Professional.
- Completed many short courses in corporate management, quality, internal auditing, risk management, strategic management, lean, six sigma, health, behavioral safety, environment, and information security.
Experience as Instructor:
Instructor for ISO management system courses with over 2 million registered students across different online platforms and profiles.
Professional Experience:
- Over 13 years of experience as a QHSE and Information Security professional.
- Initially supported four different employers at the start of the career and then dealt multiple clients as freelancer in implementing ISO 9001, ISO 14001, OHSAS 18001, ISO 13485, ISO 50001:2011, and ISO 27001 standards in various industries.
Successfully led multiple ISO 27001 projects, ensuring robust information security management systems (ISMS) for clients, resulting in enhanced data protection and compliance.
Developed and implemented comprehensive information security policies and procedures, mitigating risks and ensuring data integrity.
Other Contributions:
Expert blog writer for 13485Academy, contributing articles on ISO 13485:2016 and information security topics.
Ambassador for the Medical Device Community.
- 4.1 Instructor Rating
- 3,757 Reviews
- 48,288 Students
- 41 Courses
Exoexcellence Training Resources is a premier education and consultancy platform dedicated to bridging the intellectual gap in management system training. Established with a mission to make high-quality training accessible, Exoexcellence specializes in international standards such as ISO 9001, ISO 14001, ISO 45001, ISO 50001, ISO 31000, IEC 27001, ISO 13485, ISO 22301, SA 8000, IATF 16949, and beyond.
With over 2 million learners across various owned platforms and profiles, ExoExcellence ensures that structured learning is not only affordable but retains its quality through practical exercises and real-world case studies. The courses are designed to equip professionals with the expertise required to implement, audit, and enhance management systems efficiently.
Through expert-led courses, including groundbreaking offerings on environmental stewardship, AI management systems, and sustainability, Exoexcellence continues to pioneer educational advancements across digital platforms like Udemy and beyond.