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ISO 20000-1 IT SMS - Fast Track to IT Service Awareness
Rating: 3.7 out of 5(14 ratings)
1,667 students

ISO 20000-1 IT SMS - Fast Track to IT Service Awareness

Build Foundational Awareness of ISO 20000-1 and IT Service Management Principles
Created byS.M. WAQAS IMAM, Exoexcellence Training Resources
Last updated 8/2025
English

What you'll learn

  • Understand why the ISO 20000-1 standard exists and where it fits in the world of IT Service Management (ITSM).
  • Get an overview of the standard’s layout and the intent of each major section.
  • Discover how adopting the standard improves service quality, efficiency, and customer satisfaction.
  • Gain awareness of how this standard works with ITIL, and other frameworks.

Course content

2 sections • 8 lectures • 32m total length

  • Introduction4:24

    Discover how the ISO 20000 IT service management (ITSM) global standard boosts efficiency, delivers reliable services, and strengthens governance and customer satisfaction.

  • Why ISO 20000 for IT Service Organizations3:16
  • ITIL versus ISO 200006:03

    ISO 20000 offers a certifiable, structured framework for standardizing IT service processes, while ITIL provides flexible best-practice guidance for operational improvement; together they enhance efficiency and service quality.

  • ISO 20000 - 3 Important Parts1:43

Requirements

  • No prior knowledge of ISO standards or IT Service Management is needed
  • Access to a computer or mobile device with internet connection

Description

Are you new to IT Service Management (ITSM) and looking to quickly understand what ISO 20000-1 is all about? This awareness-level course is designed to help professionals, students, and organizational staff gain clarity on ITSM fundamentals through the lens of the internationally recognized ISO 20000-1 standard.

Whether you're part of an IT team, a manager, or simply exploring service management standards, this course offers a concise and clear introduction without overwhelming technical jargon.

What You'll Learn

  • What ISO 20000-1 is and why it's important in today's IT-driven organizations

  • Key principles and terminology of IT Service Management (ITSM)

  • The structure and main clauses of ISO 20000-1

  • Benefits of adopting ISO 20000-1 for organizations

  • Overview of other frameworks

Who Should Take This Course?

This course is perfect for:

  • IT staff and support teams needing foundational knowledge

  • New employees in IT service-related roles

  • Managers or supervisors overseeing IT services

  • Students or job seekers preparing for roles in ITSM

  • Anyone seeking to understand ISO 20000-1 without diving into deep audits or implementation work

Course Format

  • Course Type: Awareness (Introductory Level)

  • Learning Style: Bite-sized videos,  visual aids

Why Enroll?

  • Learn anytime, anywhere at your own pace

  • No prior knowledge required

  • A great first step before moving to advanced or implementation-level courses

  • Taught in clear, practical language by ISO-trained professionals

Start Your ITSM Journey Today!

Gain the awareness you need to confidently engage in ISO 20000-1 conversations and support service excellence in your organization.

Enroll now and take your first step into the world of IT Service Management with ISO 20000-1!

Who this course is for:

  • Who want to understand the foundational principles of IT Service Management.
  • Who need quick, structured awareness of ISO 20000-1 and its relevance.
  • Who oversee IT services and want to align with global service management standards.
  • Looking to add ISO 20000-1 awareness to their skill set and boost their resumes.
  • Especially those looking for a fast, beginner-friendly introduction without technical overload.

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