Investigative Interviewing
4.3 (122 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
495 students enrolled

Investigative Interviewing

An entry level course that equips delegates with the skill set necessary to carry out a basic investigation & interview.
Bestseller
4.3 (122 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
495 students enrolled
Created by Ian Kirke
Last updated 11/2013
English
English [Auto]
Current price: $18.99 Original price: $29.99 Discount: 37% off
15 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 16 mins on-demand video
  • 21 articles
  • 3 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • How to form appropriate questions
  • The basic legal drivers
  • How to deal with witnesses and establish their reliability
  • Plan an investigation
  • Recognise when an interview should take place
  • How to confidently deal with liars, those that say little, the truth & a mixture of all
  • How to come to a fair and lawful decision
Requirements
  • None
Description

Interviewing is carried out on a frequent basis across the globe. Investigative interviewing is the narrower band of criminal & disciplinary enquiry although it still connects with the fundamental process of speaking to people.

Often steeped in mystery and conjecture the thought of conducting such a process fills many with fear and trepidation.

This entry level course provides the practical tools to enable you to confidently conduct an investigatory interview with both witnesses and those individuals that may have contravened your organisations disciplinary code or are subject of a grievance and reach a decision that is both fair and lawful.

Used widely across the business community and the public sector the same elements have been adopted by the UK Police.

Ian Kirke is the Managing Director of leading UK Risk Consultants TFS (www.tfsuccess.com).

"TFS is providing Hertfordshire with a bespoke "out-of-custody" interview package to enable us to train all our uniformed response and neighbourhood officers. This training is providing officers with skills in recognising when out-of-custody interviews should be staged, how to stage such an interview, interviewing both cooperative and non-cooperative suspects, and dealing confidently with legal representatives; all in all professionalising and adding a consistency to out-of-custody interviewing in Herts.”

Shane O'Neill, Detective Chief Inspector, Hertfordshire Constabulary

What others have to say:

“As an experienced LP professional I believe that that the TFS approach to interviewing is like a breath of fresh air. The process driven methodology provides a practical framework that can be used to match all investigatory outcomes from low level disciplinary & grievance procedures to complex criminal investigations. An invaluable tool providing a significant ROI for investigators, especially those with limited experience, I highly recommend the programme.”

Gary Tattersall, Group Risk Manager, Jack Wills

“As an experienced investigator working within an ever changing company, time considered for investigations has always proven to be limited. The TFS investigation and interview techniques offer a structured process that is easy to follow, quick to prepare and gets the results required whilst demonstrating a clear understanding of investigations in business and knowledge of employment law. I also liked the approach to the training, particularly with the role-play exercises, it makes it go beyond just theory.”

Leyton, Morgan Head of Business Protection at Sally Salon Services

Some of the best bits:

How to manage different personalities presented: Liar, truth, silence, mixture, etc. Tested repeatedly via Employment Tribunals G.D, Space.UK

Knowing that failure to obtain an admission is not the end of the line S.D, JD Sports

Confidence in doing the right thing practically and legally O.C, Sainsbury’s Supermarkets

Applying a consistent model to unique situations A.H, Waitrose

Flow chart system OC, TSS

Fantastic structured way / process to investigate TP, Tesco

5 WH, flowchart of events MB, Selco

Who this course is for:
  • Any person that may carry out internal investigations & staff interviews
  • Deliberately constructed in short, impactive mini-teach sections the author replicates the essence of grabbing a coffee with a professional and being able to replicate the skill set within a short space of time.
Course content
Expand all 30 lectures 33:13
+ Introduction
3 lectures 03:59

Welcome to the course.

Preview 01:06

What is the principle purpose of an interview?

Preview 01:31

The basic Legal considerations.

The Legal basis of decision making
01:22
+ Questioning skills
2 lectures 01:48

A new dimension to the 'guess the name of the character' that is stuck on my forehead game ...

Preview 00:54

5WH

5WH - Probably the most important Lecture
00:54
+ You will need a pen and paper for the following 3 lectures
3 lectures 00:43

Let's see what you can remember.

Witness reliability - Phase One
00:06

Getting to the detail ...

Witness reliability - Phase Three
00:10
+ Dealing with witnesses - Recap & Review
1 lecture 00:46

The BIT model ©TFS 2013

The BIT model ©TFS 2013
00:46
+ Dealing with Suspects
5 lectures 04:29

An Investigation Case Study.

An Investigation Case Study
00:09

Additional information.

Additional information
01:04

The Known's & Unknown's.

The 'Known's' & 'Unknown's'
00:17

Listing the key issues.

Sample lists
02:21

How to determine when to conduct the interview?

How to determine when to conduct the interview?
00:36
+ The interview plan
10 lectures 12:44

Constructing the Interview Plan.

Constructing the Interview Plan
00:33
The Plan - Ready for interview
00:03
The Plan - Showing it to the suspect in advance?
01:51

Predictable Dialogue.

Predictable Dialogue
00:46
The most difficult scenario?
00:28
Dealing with a Liar
01:55
Dealing with the Truth
02:03
Decison Making
00:25
+ Recap & Review
2 lectures 02:28
The Key Learning Points
01:55
Further Learning
00:33
+ Goodluck and may the PLAN be with you!
1 lecture 02:34
Read what other people have to say ...
02:34