The course provides a broad introduction to operations management and the associated tools and techniques that support the design, planning, and improvement of systems or processes. Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity, efficiency and quality. Key concepts include process and location analysis, strategy, capacity, LEAN manufacturing and more.

After completing this course, you will be able to:

• Describe the fundamentals of operations management.

• Understand the importance of production and operations strategy and product and service design decisions and their impact.

• Apply quantitative and qualitative analysis techniques to improve understanding of operations.

• Identify and employ appropriate operations and project management tools.

• Understand and develop performance metrics for the improvement of operations.

• Independently and as part of a group, effectively communicate the results of the operations analysis.

Course Content:

• Definition

• Production System Job-Shop & Batch production

• Production System Mass & Continuous production

• The Functional & Process Organization Views

• The 4V's of Operations Management

• The Transformation Model

• The Five Performance Objectives

• Process Design & Layout

• Process Mapping Steps

• Process Mapping Why use a process map

• Layouts Objectives & Type

• Principles of Plant Layout

• Layouts Construction and Evaluation

• least cost method transportation

• Single Facility Location

• Multi Plant Location

• Operations Strategy Elements

• Operations strategy types

• Competitiveness Assessment

• Definition Of Productivity

• Total Productivity Calculation

• Total Productivity Calculation 2

• Service Industries Productivity

• Operational Quality Control

• capacity planning

• Inventory Management Introduction

• Inventory Management Advantages

• Materials Management

• LEAN Production Systems Introduction

• Cutting Waste in LEAN Production Systems

• LEAN Production Systems Principles & Benefits

• six sigma