Introduction to Online Community Management
What you'll learn
- You will learn the basics of Online Community Management
- This course is suitable for people who have worked as OCM's before, but also for those who are completely new to the discipline and would like to retrain.
Demand for online communities and people who can manage them has risen over the past few years. For a lot of you, this means you need to learn the basics of Online Community Management.
To help you get on track fast, we have created this course.
We - Kirstie, Toby, and Elisa - have multiple years of experience in Community Management and, together, we have created this course for you.
We're part of the Standing on Giants team where we help businesses around the world build thriving online communities based on our Standing on Giants methodology.
If you are a junior OCM, want to retrain as one, or are simply passionate about the industry, this course will help you to get a head-start to your new career. We'll cover everything from Welcome Messaging to Peer to Peer Help and handling difficult members or situations, and share best practices and tips from our three instructors, who all have worked as OCM's for years. The course comes with a downloadable, interactive workbook which you can use to take notes and complete the exercises that support the lessons.
Standing on Giants is a certified B Corp based in London, UK, and works with big brands like Airbnb, O2, Tesco Bank, or Lenovo Legion to help their communities thrive.
Who this course is for:
- Junior Online Community Managers or Social Media Managers, Customer Service Agents or people who would like to retrain to become Online Community Managers.
We are the world's first agency for businesses that want to build a brand-owned, online community.
We help companies to own their communication channel with their customers and teach our methodology in mentoring and training sessions. We work with big and small companies, but most notably with Airbnb, O2, Tesco Bank, or Lenovo Legion.
We are a certified B Corp and aim to help businesses build collaborative relationships with their customers.