Introduction to Mystery Shopping!
The course is offered to you by Shaw Hotels and Consultancy Services Pvt Ltd. which one of India’s leading Mystery Shopping and Consulting Companies for the Hospitality and Retail sectors. The course intends to acquaint the learners with the concept of mystery shopping and on ways to become an efficient mystery shopper.
- Anyone can take up the course.
- Introduction to Mystery Shopping05:39
- Types / Category of Mystery Shopping04:39
- Mystery Shopping Misconceptions03:19
- Guide to becoming an Effective and Efficient Mystery Shopper07:42
- Guidelines on Report Writing01:54
- Mystery Shopping - Ethics and Professional Standards06:22
- Quiz on Mystery Shopping
I am a Consultant with Shaw Hotels & Consultancy services. I have an experience of 6+ years in the field of Customer Experience management. Shaw Hotels & Consultancy services - As one of the best Mystery Shopping and Consulting firms in India, we help organizations build value by measuring and increasing their customer service levels. We provide our clients with end-to-end solutions and world-class insights that generate tangible and measurable results. Our Head Office is located in Mumbai, India. We have clients across various segments in India as well as internationally – Retail, Hospitality, Real Estate, Insurance, Automobile, Skin Care, etc.