Introduction to Mystery Shopping!

A quick and effective guide to become a mystery shopper.
New
Rating: 4.0 out of 5 (1 rating)
228 students
Introduction to Mystery Shopping!
New
Rating: 4.0 out of 5 (1 rating)
228 students
Understand the concept of mystery shopping and enroll as a confident mystery shopper.

Requirements

  • None
Description

The course is offered to you by Shaw Hotels and Consultancy Services Pvt Ltd. which one of India’s leading Mystery Shopping and Consulting Companies for the Hospitality and Retail sectors. The course intends to acquaint the learners with the concept of mystery shopping and on ways to become an efficient mystery shopper.

Who this course is for:
  • Anyone can take up the course.
Course content
2 sections • 6 lectures • 29m total length
  • Introduction to Mystery Shopping
    05:39
  • Types / Category of Mystery Shopping
    04:39
  • Mystery Shopping Misconceptions
    03:19
  • Guide to becoming an Effective and Efficient Mystery Shopper
    07:42
  • Guidelines on Report Writing
    01:54
  • Mystery Shopping - Ethics and Professional Standards
    06:22
  • Quiz on Mystery Shopping

Instructor
Consultant at Shaw Hotels & Consultancy services Pvt Ltd
Akshara Deshpande
  • 4.0 Instructor Rating
  • 1 Review
  • 228 Students
  • 1 Course

I am a Consultant with Shaw Hotels & Consultancy services. I have an experience of 6+ years in the field of Customer Experience management. Shaw Hotels & Consultancy services - As one of the best Mystery Shopping and Consulting firms in India, we help organizations build value by measuring and increasing their customer service levels. We provide our clients with end-to-end solutions and world-class insights that generate tangible and measurable results. Our Head Office is located in Mumbai, India. We have clients across various segments in India as well as internationally – Retail, Hospitality, Real Estate, Insurance, Automobile, Skin Care, etc.