Introduction to Listening Skills.
4.0 (19 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
85 students enrolled

Introduction to Listening Skills.

Learn how to become an effective helpful listener in relationships, at work or as an introduction to counselling.
4.0 (19 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
85 students enrolled
Created by Lynne Learmonth
Last updated 11/2015
English [Auto-generated]
Current price: $23.99 Original price: $34.99 Discount: 31% off
5 hours left at this price!
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This course includes
  • 1 hour on-demand video
  • 11 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Listen actively, effectively and helpfully to others.
  • Develop understanding of the use and purpose of basic listening skills.
  • Grow in confidence as a helpful listener.
  • Use skills in relationships with others, at work or to start a new career in counselling.
  • A desire to listen helpfully to others.
  • Access to the internet.
  • Opportunities to practice listening and responding.
  • The help of a supportive observer to give you feedback on skill development.

The course offers an insight into the basic listening skills involved in a helpful listening relationship. Audio lectures with Power point presentation videos and print outs are all used to aid your learning, but the most benefit will be gained by practice. Consisting of almost 2 hrs of lectures, you can learn the basic skills very quickly, or you can take your time to process the information, develop your understanding of the use and purpose of these skills in helpful listening situations and develop your confidence in utilising them in your everyday relationships with friends and family. You may take your new found learning into the workplace for use with colleagues and clients, or you may use the course as an introduction to professional counselling practice. There will be space for you to reflect on your learning throughout and towards the end of the course.

Who this course is for:
  • Those who would like to develop their listening abilities and skills for further use with family and friends, at work or as an introduction to counselling.
Course content
Expand all 12 lectures 01:02:42
+ Introduction: What is involved in learning about helpful listening.
1 lecture 07:14

An overview of course content, exploring what learning may be like and the benefits of taking the course.

Preview 07:14
+ Confidentiality.
1 lecture 05:13

Learn about the extent of confidentiality in helpful listening and about minimising the risks to yourself as a listener. Develop your understanding of how professional counsellors work with confidentiality and become more confident in managing the information that is shared with you.

Preview 05:13

An overview of learning about confidentiality in counselling and helpful listening.

What does confidentiality mean?
6 questions
+ What is listening?
2 lectures 06:28

Look at what listening involves in terms of positive body language and explore the barriers to effective listening.

Listening and non listening

A list of possible barriers to effective helpful listening.

Barriers to listening.

Helps with differentiating between what good listening looks like, and what constitutes barriers to good listening.

Listening and Non Listening
5 questions
+ The core conditions
1 lecture 07:30

Exploring the underlying qualities or conditions within the listener which are at the heart of a helpful listening relationship. The student will develop an understanding of those core conditions so that they can better develop them within themselves and offer them in listening situations.

The humanistic approach and the core conditions.

Five questions to test your understanding of those listener qualities.

The core conditions
5 questions
+ Minimal verbal responses.
1 lecture 07:28

Overview the use of body language and look at the use and purpose of minimal verbal responses in helpful listening. Identifying which ones you use when responding to others as a listener.

Minimal Verbal Responses (M.V.R's)
+ Reflecting/mirroring.
1 lecture 08:34

Exploring the use and purpose of reflecting back what is heard when listening.

Mirroring and reflection

Choose an appropriate reflection to some speaker statements.

5 questions
+ Paraphrasing.
1 lecture 03:05

Exploring empathy and the use and purpose of paraphrasing the essence of the message conveyed by a speaker.


Practice paraphrasing skills by choosing the most appropriate paraphrase in response to speaker statements

6 questions
+ Silence.
1 lecture 04:19

Developing our understanding of the effects of silence and it's use and purpose in listening helpfully to others.

The use of silence
5 questions
+ Asking questions.
1 lecture 04:47

Discover the effect of various types of questions and learn to utilise open questions in helpful listening scenarios.


Choose an appropriate question to ask a speaker to enable them to say more, to think more or to make choices and decisions for themselves..

Asking questions.
5 questions
+ Summarising.
1 lecture 05:40

Learn about the skill of summary, how to use it and what it's purpose is in active listening.

Use of summary.
5 questions