Introduction to inclusive language in healthcare
What you'll learn
- Understand the impact of inclusive language on patient's health outcomes
- Develop your awareness of micro-aggressions and common communication pitfalls
- Understand best-practice language and guidance for its use in a clinical setting
- Improve your communication skills and rapport with patients
Requirements
- No previous experience needed, however an interest in improving your communication skills whilst working in a clinical, healthcare or mental health setting is advised.
Description
Careless, non-inclusive language and microaggressions can impact a patient's experience with care, affect their long term health outcomes and leave you exposed to potential complaints. Not only that, but it can be daunting to be faced with a situation and not know how to handle it. Do you find yourself confused about acronyms and terminology? Unsure how to ask someone’s pronouns? Worried about causing offence so you say nothing instead?
This course will provide you with pragmatic, relevant guidance, support and training to empower you in having inclusive, affirming conversations with patients from all backgrounds.
This short course is suitable for anyone working in a patient-facing role in a healthcare setting, whether you are a manual therapist, mental health nurse, wellbeing practitioner, massage therapist, or receptionist. This course will help you understand the foundation of inclusive language within the health industry, build your understanding of key terminology and leave you feeling confident to handle these situations sensitively.
After taking this course you will:
Understand the impact of inclusive language on patient's health outcomes
Develop your awareness of micro-aggressions and common communication pitfalls
Understand best-practice language and guidance for its use in a clinical setting
Feel empowered and equipped with the skills you need to confidently handle clinical encounters.
We hope you enjoy the course and decide to continue your training with us!
Who this course is for:
- All who work in a healthcare or wellbeing setting, clinical and non-clinical.
Instructor
- 4.0 Instructor Rating
- 24 Reviews
- 203 Students
- 5 Courses
Rhiannon has extensive experience in marketing, public relations and business consultancy and works to create focus within a team, facilitating communication, prioritising targets and improving service delivery.
Rhiannon has a BA (Hons) degree in Events Management and Journalism and started her career working with a diverse portfolio of clients. Rhiannon established her marketing and business development consultancy in 2014, working with a range of national and international brands, with a specialist interest in healthcare and professional services. She is an experienced Practice Manager, working in-house to establish and expand an award-winning multidisciplinary healthcare clinic before progressing into coaching and business mentorship.
An Associate Member of the Chartered Institute of Marketing, Rhiannon has extensive experience in business development for small to medium enterprises (SME's), start-ups and established businesses and is passionate about helping individuals and teams meet their potential. A qualified Personal Performance Coach, Rhiannon utilises her background in business development to help clinicians create a streamlined service for their clients with a focus on improving patient satisfaction and outcomes.