Introduction to Hospitality and Tourism

Explore travel and tourism concepts, including domestic and overseas trips, airplane companies and taxi companies, and how tourism over 24 hours overlaps to form the travel and tourism industry.

Explore how the sports, entertainment, and recreation industry delivers experiences—from stadiums and amusement parks to concerts—while seasonality shapes pricing and marketing in hospitality and tourism.

Explore the restaurant food service industry within hospitality and tourism, from fine dining to fast food, and understand how target markets, customer satisfaction, and service formats drive profit.

Explore how technology delivers efficiency, convenience, and accessibility in hospitality and tourism, from online menus and bookings to digital check-in and fast payments.

Define communication and explain its key role in the hospitality and tourism industry, enabling staff to welcome guests, resolve problems, answer questions, and coordinate with co-workers.

Explore diverse roles in the hospitality and tourism industry, from entry-level jobs to high-paying management in hotels, restaurants, casinos, and airlines, many requiring a hospitality or business degree.

Explore how external factors like economics, population shifts, and legal changes shape hospitality and tourism, and how managers respond with pricing strategies, trend adaptation, and incentives.

Understand internal factors that influence the hospitality and tourism industry, focusing on customer service, innovation, and location, and how training and choosing accessible, visible locations drive success.

Assess how Covid-19 reshaped the hospitality and tourism industry, highlighting restaurant takeout and drive-thru shifts, hotel occupancy declines, and sanitation and temperature-check measures.