Introduction to Enterprise Service Management

Build a foundational understanding of Enterprise Service Management. Learn the tools to get started in your organization
Free tutorial
Rating: 4.6 out of 5 (139 ratings)
2,209 students
1hr 49min of on-demand video
English, Spanish

Understand the fundamentals of Enterprise Service Management
How to implement ESM for improved customer and employee experiences
Enhance agility and adaptability with ESM
Measure and optimize ESM for better business outcomes


  • This course is designed to accommodate a diverse range of learners, regardless of their industry or functional background, who share a common goal of maximizing organizational performance through a comprehensive approach to service management.


Explore the world of Enterprise Service Management (ESM) and optimize your organization's potential. Our comprehensive ESM online course is led by renowned industry experts who will guide you through the basics of ESM, help you get your company started, and highlight common pitfalls to avoid when implementing ESM projects. Benefit from the collective knowledge and experience of industry veterans and obtain actionable content with practical, easy-to-follow steps that can be immediately applied to your organization, regardless of its size or industry.

Our course covers all the essentials of ESM, from foundational concepts to advanced strategies and best practices, ensuring that you have all the tools you need to succeed in your ESM journey. Avoid costly mistakes with our ESM online training, and discover effective ways to save your organization time, money, and resources.

What is ESM and why should you care?

Enterprise Service Management (ESM) is a holistic approach to delivering and managing services across an entire organization. It goes beyond IT service management (ITSM) by extending service management principles and practices to all departments, such as HR, Finance, and Facilities. ESM fosters collaboration, streamlines workflows, and enhances overall efficiency. By implementing ESM, organizations can achieve:

  • Improved customer and employee experiences

  • Reduced operational costs

  • Enhanced agility and adaptability

  • Faster service delivery and time-to-market

Understanding and implementing ESM is essential for organizations seeking to thrive in today's competitive landscape. This course will provide you with the knowledge and tools necessary to harness the full potential of ESM, ultimately empowering your business to achieve greater success.

Don't miss this opportunity to revolutionize the way your organization operates! Transform your business with the power of ESM and join the ranks of successful companies that have harnessed the potential of enterprise service management.

Who this course is for:

  • IT managers, service managers, and team leaders looking to improve IT service delivery and implement ESM best practices within their department.
  • HR, finance, customer support, and other non-IT department heads or managers who aim to apply ESM principles to their respective areas and enhance cross-functional collaboration.
  • Business owners, executives, and decision-makers interested in driving organizational efficiency, cost savings, and customer satisfaction through a holistic approach to service management.
  • Aspiring service management professionals who want to acquire foundational knowledge and practical insights into ESM, ITIL, and related processes.
  • Consultants and trainers seeking to expand their expertise in ESM and provide better guidance to clients or colleagues on implementing effective service management strategies.


The all-in-one solution to streamline your IT operations
InvGate IT Service Management
  • 4.6 Instructor Rating
  • 139 Reviews
  • 2,209 Students
  • 1 Course

InvGate supports organizations in their IT and enterprise operations with modern and scalable service management solutions.

Founded in 2009, InvGate was born under the idea that enterprise software should be affordable, easy to use, and simpler to implement.

Our solutions, InvGate Service Desk and InvGate Insight, are complementary IT management offerings built to optimize service delivery and support across all areas of business.

With clients in 53 countries, we power the support desks of great companies such as NASA, KPMG, Allianz, Peoples Bank, Toyota, and Alsea.

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