
Explore the what and how of interpersonal skills to apply instantly in professional and personal life, transforming your relationships, boosting forgiveness and productivity, and encouraging reflective practice and quizzes.
Explore universal interpersonal skills concepts through healthcare, hotel, banking, and IT examples, helping you interpret scenarios as customers or colleagues and apply them to your own industry.
Develop and apply interpersonal skills as essential life skills for daily interactions, boosting mutual understanding, cooperation, team communication, problem solving, and better decision making.
Apply the platinum rule to interpersonal interactions: treat others as they want to be treated, not as you want to be treated. Recognize diverse personalities to tailor your approach.
Identify people's personalities using four types—director, relator, socializer, and thinker—and learn targeted communication strategies to persuade and connect effectively.
Identify the four personality types and their strengths, such as the social user's persuasion, strong interactions, planning, and administration, then apply these traits in daily life and service contexts.
Explore the weaknesses of each personality type—relator, director, thinker, and socializer—how strengths can appear as flaws in different settings, and how to judge reliability and boundaries.
Identify and respond to different interpersonal needs by recognizing relators, socializes, directors, and thinkers, offering appreciation, direction, or tasks to prevent conflicts and foster collaboration.
Discover how to adapt your communication by using a simple personality flowchart that identifies talkative, aggressive, and non-talkative traits and maps them to director, relator, and thinker to resolve conflicts.
Learn to adapt your communication to four personality types—socialist, relator, thinker, and director—by listening with patience, sharing details, and guiding with two-way, tailored pacing to build rapport.
Interpersonal Skills is the recipe for mastering human interactions. Course language is "English"
This is a must attend course for all individuals who wish to connect, influence and inspire others.
At the same time, it will give you an effective outlook to resolve conflicts and engage better.
DO NOT miss this course. The content is phenomenal and could ensure lifelong success in human interactions.
The course provides strategies to:
-Understand different personalities
-Influence and manage people
-Understand and resolve disputes
-Negotiate better
Health care related examples are used to provide clarity of concepts, however, the techniques are applicable to all professionals of different industries. The learning also has strong application in personal life scenarios
Do listen carefully when the examples are discussed. An ideal learner of the course should try to associate the learning with his/her own life and profession
Content includes 8 video lessons & 8 Quiz assessments to reinstate the learning.
Here is the chapter wise flow of the course:
1. Interpersonal Skills- Relevance and importance
2. Interpersonal Skills - The underlying Rule
3. Interpersonal Skills - The four Personality Types
4. Interpersonal Skills - The Strengths of Each Personality
5. Interpersonal Skills - Weaknesses of each personality type
6. Interpersonal Skills - Needs, Likes and Conflicts of personalities
7. Interpersonal Skills - Becoming a personality reader
8. Interpersonal Skills - Influence and work with different personalities
On completion of the course the learner will be able to answer questions like:
Why people react differently to different situations
What motivates people(depending upon their personalities)
How to connect and influence people
How to get work done thorough people by creating a win-win scenario