Internal Safety Investigation(ICAO, EASA and IOSA Compliant)

Explore the internal safety investigation process, from assigning an investigator to communicating results, and learn terminology, timing, and tools to strengthen safety management systems.

Clarify the differences between accident, serious incident, and incident under Annex 13; outline state and service provider investigations and how safety management supports hazard identification and risk assessment.

Learn how internal safety investigations fit into the safety management system, outlining objectives to determine what happened and why, prevent recurrence, apply triggers, and conduct risk assessments for proactive actions.

Assign an independent, trained investigation team to determine what happened, how, and why, and initiate immediate data collection, prioritizing fragile sources - people, physical, paper, electronic - for root-cause analysis.

Learn how to conduct a concise personal interview within internal safety investigations by preparing objectives, applying psychological insights to witness types, using strategic question types, and detecting false information.

This lecture covers steps four to eight of the investigation, including scenario reconstruction, data analysis, root-cause analysis with the five whys, and cross-functional team-based corrective actions.

Elaborate the final report to reveal what happened, why it happened, and how to prevent recurrence by addressing identified hazards and risks, ensuring impartial, clear, and consistent recommendations.